William Delaney
Claims Specialist
Saint Louis,MO
Summary
Results-driven specialist with strong background in disability claims management and portfolio management. Proven ability to navigate complex regulatory environments and ensure compliance. Skilled in assessing claims, coordinating with medical professionals, and delivering optimal outcomes. Strong collaborator who adapts to change and consistently achieves team goals.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Long Term Disability Claims Specialist II
Metropolitan Life Insurance Company, MetLife USA
Saint Louis, MO
08.2023 - Current
- Conduct comprehensive evaluations of medical records to determine eligibility for benefits, ensuring compliance with multiple company policies and government regulations.
- Calculate benefits for claimants according to their plans provisions and monthly review claimants working part-time on modified capacity while on disability.
- Collaborate with clinical and vocational healthcare providers to obtain crucial information, leading to more accurate and faster decision-making on claims and identify potential opportunities for claimant rehabilitation and return to work.
- Demonstrate attention to detail when reviewing medical records, enabling accurate assessment of functional limitations caused by disabilities.
- Communicate effectively with both employers and claimants to confirm eligibility, answer questions and provide periodic updates.
- Conduct formal multidisciplinary meetings (clinical, vocational, legal, etc.) to present pertinent information and strategize on appropriate claim trajectory.
- Identify fraudulent claims by conducting detailed investigations and applying expert knowledge of disability guidelines and regulations.
Portfolio Administration Coordinator
Cushman & Wakefield
St Louis, Missouri
11.2021 - 08.2023
- Primary Financial Management (FM) account associate for key clients; direct work of secondary associate supporting clients.
- Abstract commercial real estate data from legal documents into various databases.
- Verify financial data and produce monthly financials for clients.
- Perform annual reconciliation reviews for Operating Expense and Real Estate Expense estimates for client properties.
- Perform secondary review of offshore team’s work.
- Quickly proficient in applications (Costar, Lease Harbor, Harbor Flex, Leasecalcs, B.I.G., Visual Lease)
Security Operation Service Specialist
TalentBridge
05.2019 - 08.2019
- Verify financial contract information and identify discrepancies.
- Restrict accounts non-compliant with company standards.
- Efficiently organize large spreadsheets within tight timeframes.
- Validate incoming large-sum wire transfers, transfer account data and reconcile client account restrictions.
- Assist leaders in the Learn at Lunch Program.
- Quickly proficient in applications (BETA, WISDOM, FCC)
Store clerk
ETC (University of Richmond Campus Store)
02.2019 - 05.2019
- Handled cash register operations accurately, processing transactions quickly while ensuring security measures were followed.
- Performed inventory control, such as counting, and stocking merchandise.
Education
Bachelor of Arts - Theory and Composition
UNIVERSITY OF RICHMOND
Richmond, VA 09.2017 - 05.2021
Skills
- Analytical and critical thinking
- Oral and written communication
- Client case management
- Attention to detail
- Regulatory compliance adherence
Leadership Experience
Cushman & Wakefield:
- Lead new hire and offshore training sessions; host Q&As for new hires on a biweekly basis, directly mentor 2 new hires, assisting them daily with abstraction, lease auditing, and financial management questions.
MetLife:
- Train new team members and provide assistance and expertise to colleagues in the department on their claims.
Timeline
Long Term Disability Claims Specialist II
Metropolitan Life Insurance Company, MetLife USA
08.2023 - Current
Portfolio Administration Coordinator
Cushman & Wakefield
11.2021 - 08.2023
Security Operation Service Specialist
TalentBridge
05.2019 - 08.2019
Store clerk
ETC (University of Richmond Campus Store)
02.2019 - 05.2019
Bachelor of Arts - Theory and Composition
UNIVERSITY OF RICHMOND
09.2017 - 05.2021
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