Summary
Overview
Work History
Education
Timeline
Generic

William DeLap

Ogdensburg,NY

Summary

With a strong foundation in corporate communications, I excel in reporting and copy editing, ensuring clear and precise messaging. My experience extends to focus group and market research, allowing me to develop content that resonates with target audiences. I am dedicated to delivering excellent customer service and have a proven track record in public relations, where I manage correspondence and strategic messaging effectively. Proactive Product Specialist with advanced problem-solving skills and technical aptitudes. Effective at working independently and as a contributing member of a team. Talented in day-to-day product management and financial analysis. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

19
19
years of professional experience

Work History

Product Specialist

Delfelsko Corporation
03.2022 - Current
  • Excelled in telephone support by demonstrating strong oral communication skills, utilizing sales applications for regular follow-up calls, and effectively developing and nurturing sales leads
  • Provided comprehensive technical support and troubleshooting for customers and dealers, sharing valuable insights and strategies with sales team to resolve complex issues and enhance team performance
  • Managed multilingual correspondence through letters and emails, ensuring timely, same-day responses, and maintaining clear communication with foreign customers and partners
  • Utilized sales applications to handle inquiries, provide technical support, and identify lost sales opportunities, improving customer interactions
  • Maintained strong dealer relationships, regularly updating marketing activities, and seeking new partnerships in underperforming regions
  • Represented the company at trade shows, generating and managing leads, and effectively communicating accurate product information while networking with industry professionals to enhance the company’s presence
  • Utilized a personal organizer to prioritize tasks, ensure timely follow-ups, stay informed on industry trends, and self-train on product development.

Recreational Powersports Technician

Blevins Brothers, Inc.
04.2021 - 12.2021
  • Troubleshoot, assess and communicate solutions to service manager in a way that can be relayed to customer in understandable terms
  • Scan engines for error codes by connecting them to appropriate diagnostic software.
  • Achieved a high rate of successful repairs by using advanced diagnostic tools and techniques.
  • Developed strong relationships with suppliers to ensure prompt delivery of parts needed for timely service completion.

Turf Service Technician

Cazenovia Equipment Company
05.2020 - 04.2021
  • Communicate with John Deere engineers on the corporate level to find solutions to problems not found in technical manuals
  • Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.

Legislative Aide to Senator Patty Ritchie

New York State Senate
01.2018 - 02.2019
  • Represented th Senator at public functions, ceremonies, and meetings to present awards and maintain positive community relations
  • Responded professionally to all constituents via email, phone or direct interaction concerning their questions or suggestions regarding public policy
  • Drafted legislation for a North Country Beer Trail that would draw attention to breweries and small businesses in upstate New York
  • Prepared bill memos in a way that would be clear and concise for both legislators, reporters and constituents to understand the bill’s contents
  • Assisted constituents in resolving issues with state agencies by contacting government liaisons in the appropriate department.

Public Affairs Coordinator for NYS Assembly Minority Leader

New York State Assembly
03.2015 - 12.2017
  • Drafted correspondence, press releases, op-ed and media advisories related to conference activity
  • Wrote weekly columns to be published in targeted print and online publications
  • Established relationships with the media for the successful communication of conference views and initiatives
  • Wrote event speeches for various assembly members upon request
  • Developed and implemented public forums to advance Conference initiatives to the media and designated constituencies
  • Monitored and compiled information from press conferences and announcements to stay current with events and legislation
  • Gathered content for social media postings in accordance with Conference brand and guidelines
  • Edited pictures and created photo captions to circulate on social media.

Communications Specialist - Contract

General Electric
10.2014 - 01.2015
  • Edited web content for GE Power & Water internal communications
  • Built rapport to effectively interview GE employees for internal newsletter
  • Created photographic content for newsletters, including taking and editing photos
  • Collaborated with and edited articles for international GE employees.

Reporter

Spotlight News
10.2013 - 10.2014
  • General assignment reporter covering local politics, government, school districts and local communities.
  • Sought leads to create new content for stories and articles
  • Photographed events for publication for newspapers and websites.
  • Networked with sources to generate story ideas about significant community events
  • Managed website and social media content related to articles.
  • Wrote and submitted accurate, engaging, and fact-checked stories.

Interior Communications Electrician, USS Harry S. Truman

United States Navy
08.2005 - 08.2009
  • Maintained alarm, intercom and indicator systems.

Education

Certificate in Powersports Performance and Repair -

SUNY Canton
Canton, NY
05.2020

B.A. Journalism -

University At Albany
Albany, NY
05.2013

A.A.S. Human Social Sciences -

SUNY Schenectady County Community College
Schenectady, NY
12.2011

Timeline

Product Specialist

Delfelsko Corporation
03.2022 - Current

Recreational Powersports Technician

Blevins Brothers, Inc.
04.2021 - 12.2021

Turf Service Technician

Cazenovia Equipment Company
05.2020 - 04.2021

Legislative Aide to Senator Patty Ritchie

New York State Senate
01.2018 - 02.2019

Public Affairs Coordinator for NYS Assembly Minority Leader

New York State Assembly
03.2015 - 12.2017

Communications Specialist - Contract

General Electric
10.2014 - 01.2015

Reporter

Spotlight News
10.2013 - 10.2014

Interior Communications Electrician, USS Harry S. Truman

United States Navy
08.2005 - 08.2009

Certificate in Powersports Performance and Repair -

SUNY Canton

B.A. Journalism -

University At Albany

A.A.S. Human Social Sciences -

SUNY Schenectady County Community College
William DeLap