William DeLap
Ogdensburg,NY
Summary
With a strong foundation in corporate communications, I excel in reporting and copy editing, ensuring clear and precise messaging. My experience extends to focus group and market research, allowing me to develop content that resonates with target audiences. I am dedicated to delivering excellent customer service and have a proven track record in public relations, where I manage correspondence and strategic messaging effectively. Proactive Product Specialist with advanced problem-solving skills and technical aptitudes. Effective at working independently and as a contributing member of a team. Talented in day-to-day product management and financial analysis. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Product Specialist
Delfelsko Corporation
Ogdensburg, NY
03.2022 - Current
- Excelled in telephone support by demonstrating strong oral communication skills, utilizing sales applications for regular follow-up calls, and effectively developing and nurturing sales leads
- Provided comprehensive technical support and troubleshooting for customers and dealers, sharing valuable insights and strategies with sales team to resolve complex issues and enhance team performance
- Managed multilingual correspondence through letters and emails, ensuring timely, same-day responses, and maintaining clear communication with foreign customers and partners
- Utilized sales applications to handle inquiries, provide technical support, and identify lost sales opportunities, improving customer interactions
- Maintained strong dealer relationships, regularly updating marketing activities, and seeking new partnerships in underperforming regions
- Represented the company at trade shows, generating and managing leads, and effectively communicating accurate product information while networking with industry professionals to enhance the company’s presence
- Utilized a personal organizer to prioritize tasks, ensure timely follow-ups, stay informed on industry trends, and self-train on product development.
Recreational Powersports Technician
Blevins Brothers, Inc.
Ogdensburg, NY
04.2021 - 12.2021
- Troubleshoot, assess and communicate solutions to service manager in a way that can be relayed to customer in understandable terms
- Scan engines for error codes by connecting them to appropriate diagnostic software.
- Achieved a high rate of successful repairs by using advanced diagnostic tools and techniques.
- Developed strong relationships with suppliers to ensure prompt delivery of parts needed for timely service completion.
Turf Service Technician
Cazenovia Equipment Company
Canton, NY
05.2020 - 04.2021
- Communicate with John Deere engineers on the corporate level to find solutions to problems not found in technical manuals
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
Legislative Aide to Senator Patty Ritchie
New York State Senate
Albany, NY
01.2018 - 02.2019
- Represented th Senator at public functions, ceremonies, and meetings to present awards and maintain positive community relations
- Responded professionally to all constituents via email, phone or direct interaction concerning their questions or suggestions regarding public policy
- Drafted legislation for a North Country Beer Trail that would draw attention to breweries and small businesses in upstate New York
- Prepared bill memos in a way that would be clear and concise for both legislators, reporters and constituents to understand the bill’s contents
- Assisted constituents in resolving issues with state agencies by contacting government liaisons in the appropriate department.
Public Affairs Coordinator for NYS Assembly Minority Leader
New York State Assembly
Albany, NY
03.2015 - 12.2017
- Drafted correspondence, press releases, op-ed and media advisories related to conference activity
- Wrote weekly columns to be published in targeted print and online publications
- Established relationships with the media for the successful communication of conference views and initiatives
- Wrote event speeches for various assembly members upon request
- Developed and implemented public forums to advance Conference initiatives to the media and designated constituencies
- Monitored and compiled information from press conferences and announcements to stay current with events and legislation
- Gathered content for social media postings in accordance with Conference brand and guidelines
- Edited pictures and created photo captions to circulate on social media.
Communications Specialist - Contract
General Electric
Albany, NY
10.2014 - 01.2015
- Edited web content for GE Power & Water internal communications
- Built rapport to effectively interview GE employees for internal newsletter
- Created photographic content for newsletters, including taking and editing photos
- Collaborated with and edited articles for international GE employees.
Reporter
Spotlight News
Schenectady, NY
10.2013 - 10.2014
- General assignment reporter covering local politics, government, school districts and local communities.
- Sought leads to create new content for stories and articles
- Photographed events for publication for newspapers and websites.
- Networked with sources to generate story ideas about significant community events
- Managed website and social media content related to articles.
- Wrote and submitted accurate, engaging, and fact-checked stories.
Interior Communications Electrician, USS Harry S. Truman
United States Navy
08.2005 - 08.2009
- Maintained alarm, intercom and indicator systems.
Education
Certificate in Powersports Performance and Repair -
SUNY Canton
Canton, NY05.2020
B.A. Journalism -
University At Albany
Albany, NY05.2013
A.A.S. Human Social Sciences -
SUNY Schenectady County Community College
Schenectady, NY12.2011
Timeline
Product Specialist
Delfelsko Corporation
03.2022 - Current
Recreational Powersports Technician
Blevins Brothers, Inc.
04.2021 - 12.2021
Turf Service Technician
Cazenovia Equipment Company
05.2020 - 04.2021
Legislative Aide to Senator Patty Ritchie
New York State Senate
01.2018 - 02.2019
Public Affairs Coordinator for NYS Assembly Minority Leader
New York State Assembly
03.2015 - 12.2017
Communications Specialist - Contract
General Electric
10.2014 - 01.2015
Reporter
Spotlight News
10.2013 - 10.2014
Interior Communications Electrician, USS Harry S. Truman
United States Navy
08.2005 - 08.2009
Certificate in Powersports Performance and Repair -
SUNY Canton
B.A. Journalism -
University At Albany
A.A.S. Human Social Sciences -
SUNY Schenectady County Community College