Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

William Delaughter

Crown Point,United States

Summary

Missionary professional with comprehensive experience in spiritual leadership and community engagement. Proven ability to inspire and support individuals through transformative programs and initiatives. Highly collaborative, adaptable, and committed to achieving meaningful results in dynamic environments.

Overview

27
27
years of professional experience

Work History

Missionary with Outreach International

Outreach International / Livingstone International University
Mbale, Uganda
11.2019 - Current

Director of Discipleship and online studies

LivingStone International University
11.2019 - Current

Missionary

ACM International
Arusha, Tanzania
01.2005 - 07.2019
  • Served as project manager for church engagement and discipleship efforts
  • Oversaw and began discipleship mobilization efforts
  • 16 years 3 months

Call Center Specialist

MetLife
St Louis, MO
06.2000 - 06.2003
  • Taking claims and providing customer experience
  • 3 years 1 month

Customer Service Representative

MetLife Auto & Home IAT - Creve Coer, St Louis
St Louis, MO
06.1999 - 03.2003
  • Customer service representative who took initial claims, and took customer services calls in off main hours.
  • 3 years 10 months
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Education

MA - Intercultural Missions

Lincoln Christian College and Seminary
01.2009

BA - Inner-city Ministry

St. Louis Christian College
01.2003

Skills

  • Customer Service Representatives
  • Customer Support
  • Claims Management
  • Crisis management
  • Counseling proficiency
  • Religious education
  • Community building
  • Individual counseling skills

Languages

Swahili
Professional Working

Timeline

Missionary with Outreach International

Outreach International / Livingstone International University
11.2019 - Current

Director of Discipleship and online studies

LivingStone International University
11.2019 - Current

Missionary

ACM International
01.2005 - 07.2019

Call Center Specialist

MetLife
06.2000 - 06.2003

Customer Service Representative

MetLife Auto & Home IAT - Creve Coer, St Louis
06.1999 - 03.2003

BA - Inner-city Ministry

St. Louis Christian College

MA - Intercultural Missions

Lincoln Christian College and Seminary