Summary
Overview
Work History
Education
Skills
Timeline
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William Demaree

Franklin,IN

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

23
23
years of professional experience
23
23
years of post-secondary education

Work History

Operations Manager

Elevance Health
Indianapolis, IN
10.2012 - 07.2024
  • Conducted regular performance reviews for up to 35 direct reports, identifying areas for improvement and developing action plans to address them.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Trained and guided team members to maintain high productivity and performance metrics.

Trainer II

Elevance Health
Indianapolis, IN
07.2007 - 10.2012
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Boosted training session effectiveness with integration of multimedia tools.
  • Facilitated virtual, in-person and blended learning sessions in classes ranging from 3-15 learners.
  • Collaborated with subject matter experts to create accurate training content.
  • Developed customized training materials, ensuring relevance to the target audience.
  • Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
  • Updated comprehensive evaluation system to measure training effectiveness.

Employee Development Analyst

OneAmerica Financial
Indiana, IN, IN
07.2001 - 07.2007
  • Conducted regular progress reviews, implementing adjustments as needed to maintain alignment with project goals and timelines.
  • Played a pivotal role in stakeholder engagement activities, building trust and ensuring transparent communication throughout projects'' lifecycles.
  • Identified potential development opportunities through research and analysis, leading to successful project proposals.
  • Played a vital role in fostering a supportive team culture/ promoting ongoing professional growth for all operations employees in the Individual division.
  • Collaborated with project teams to identify, create, and deliver training needs focused on new workflows, procedures, and products.
  • Delivered Instructor Lead Training modules to individual as well as group learners.

Education

Bachelor of Business Administration - Management

Marian University
Indianapolis, IN
10.2001 - 05.2024

Skills

Operations Management

Problem-Solving

Customer Service

Performance monitoring

Process Improvement

Staff Management

MS Office

Team Leadership

Operations Monitoring

Inventory Management

Staff Development

Onboarding and Orientation

Timeline

Operations Manager

Elevance Health
10.2012 - 07.2024

Trainer II

Elevance Health
07.2007 - 10.2012

Bachelor of Business Administration - Management

Marian University
10.2001 - 05.2024

Employee Development Analyst

OneAmerica Financial
07.2001 - 07.2007

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William Demaree