William Demitriu
Plainfield,IL
Summary
I have a long tenure of dealing with the public. I have realized the importance of taking care of the customer. The guidelines that I follow is that no one ever leaves unhappy, communicate with the customer as to customer satisfaction and retention. I have learned that how important it is to make quotas and in order to achieve success is to follow all facets of the business. Understanding what the goal is of the organization and how important teamwork is for succes.
Overview
31
31
years of professional experience
Work History
Customer Service Representative
Target
11.2013 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained new personnel regarding company operations, policies and services.
- Sought ways to improve processes and services provided.
Customer Service Representative
Stone Wheel
03.2012 - 12.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Assistant Manager
Bridgestone Retail Operations LLC.
03.1993 - 05.2010
- Mixed mortar to lay bricks, stones and concrete sidewalks.
- Used rakes and shovels to spread, level and smooth concrete.
- Removed excess mortar and finished joints for uniform surface.
- Operated drills, paving breakers, and powered abrasive saws to cut or demolish bricks and concrete.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Developed strategy to increase sales and drive profits.
- Reviewed sales and gross profit report to assess company efficiency.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Education
Bachelor of Arts - Business Administration
Lewis University
Romeoville, ILHigh School Diploma -
Argo Community High School
Summit, ILSkills
- Microsoft PowerPoint
- Microsoft Excel
- Active Listening
- Retail Sales Customer Service
- Sales Expertise
- Customer Relations
- Stocking and Replenishing
- Customer Relationship Management
- Customer Service
- Retail Materials Management
- Customer Consulting
- Quality Control
- Conflict Resolution
- Managing Multiple Tasks
- Refund Processing
- Service Standard Compliance
- Product Organization
- Document Control
- Order Processing
- Closing Sales
- Problem-Solving Ability
- Conflict Mediation
- Product Promotion
- Professional Telephone Demeanor
- Stockroom Procedures
- Money Handling Abilities
- Critical Thinking
- POS Systems Expertise
- Customer Retention Strategies
- Calm and Professional Under Pressure
Accomplishments
Many awards given through out the years for excelling in sales and being part of succsuccessful team.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Customer Service Representative
Target
11.2013 - Current
Customer Service Representative
Stone Wheel
03.2012 - 12.2018
Assistant Manager
Bridgestone Retail Operations LLC.
03.1993 - 05.2010
Bachelor of Arts - Business Administration
Lewis University
High School Diploma -
Argo Community High School
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