Summary
Overview
Work History
Education
Personal Information
References
Timeline
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Shawnquize Shepard

Austin,TX

Summary

I would like to express my interest in working for your company as I am a self-motivated, progress-driven individual with an extensive background in this industry. Im a Motivated Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. I am resourceful in balancing customer, company and employee needs with a long-standing record of initiative and innovation, that will bring helpful value to the company. Throughout the course of my career, I have honed my training and customer service abilities. In my previous role, I exercised communication and critical thinking, in contribution of team efforts and organizational improvements.

Overview

7
7
years of professional experience

Work History

Quality

Mission Foods
07.2021 - 07.2023
  • Cleans all process equipment for conformity to federal and state sanitation laws and plant standards in an efficient manner.
  • Creating and maintaining technical documentation.
  • Works closely with Quality Assurance and Sanitation management.
  • 100% adherence to all company GMP’s (Good Manufacturing Practices) and SOP’s (Standard Operating Procedures).
  • Inspect defective parts or materials, and proposed corrective actions.
  • Prepare detailed reports outlining inspection results and recommend changes to improve product quality.

City Ambassador

AppleOne (Temp Agency)
06.2021 - 01.2022
  • Highly advanced technical support.
  • Provides residents of Austin with a simple single point of contact for every city department.
  • Answer calls and create service requests for departments within the City of Austin.
  • Communicate effectively, with audiences at various levels.
  • De-escalate situations involving dissatisfied customers.
  • Experience performing research and retrieving information from computer systems, databases, and the Intranet/Internet.

Customer Service Representative

Peak Holdings/Techni Staff/WSDOT Toll
02.2019 - 11.2020
  • Maintain technical expertise on hardware and software using various methods.
  • Providing first-level investigation and diagnosis support.
  • Provide public information regarding toll tags, directions, and location of toll road customer service center.
  • Submit work orders and maintain associated tracking logs.
  • Review customer or client accounts, providing updates and information about billing, shipping, warranties, and other account items.

Operations Customer Support Representative

Willis Towers Watson/One Exchange/Extend Health
08.2016 - 11.2018
  • Served as a call center representative in a high-call volume customer support area for an independent client base and large company base.
  • Monitors call trends to identify and resolve continuing problems.
  • Processed orders within accounting, billing, and IT computer error customer support systems.
  • Communicate effectively with other departments and its partners to resolve service-related inquiries.
  • Operation of the Oracle System.

Education

1-year college, technical or vocational school - Nursing

Tarrant County College

High School Diploma -

John H Reagan High

Personal Information

Typing Speed: 45 Words Per Minute

References

  • William Demmings, Tesla, (936) 524-6039
  • Kimpell Jerrells, Weisser Security, (817)-363-0868
  • Antonio Jones, Allied Universal Security, (936) 203-2071

Timeline

Quality

Mission Foods
07.2021 - 07.2023

City Ambassador

AppleOne (Temp Agency)
06.2021 - 01.2022

Customer Service Representative

Peak Holdings/Techni Staff/WSDOT Toll
02.2019 - 11.2020

Operations Customer Support Representative

Willis Towers Watson/One Exchange/Extend Health
08.2016 - 11.2018

1-year college, technical or vocational school - Nursing

Tarrant County College

High School Diploma -

John H Reagan High

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