William Devin
Middleboro,Massachusetts
Summary
Results-driven Operations and Merchandising professional with expertise in retail management, customer service, and exceeding financial goals. Motivated team player with excellent interpersonal and negotiating skills, able to thrive in a fast-paced environment and meet tight deadlines.
Overview
22
22
years of professional experience
Work History
Vice President of Operations & Merchandising
WAKEFERN FOOD CORP-PRICE RITE MARKETPLACE
Wethersfield, CT
10.2023 - Current
- Responsible for the Direct Operations and Merchandising of the 46 Price Rite locations
- Accountable for $850 Million in annual sales with over 2,000 team members
- Responsible for all P&L objectives including top line sales, Fed-IN, labor, shrink, gross profit and general liability expenses
- Participate and coordinate in the formulation of company policies, programs and standards to ensure compliance with the objectives of Operations, Human Resources and Merchandising
- Participate in Budgeting and Financial Planning process with other Price Rite/Wakefern staff and Executives
- Supports President in developing the annual budget, planning process to include new store selection, store sales growth, payroll, fringes and operating and administration budgets
- Serves as the Executive Liaison with all Wakefern Product divisions with respect to purchasing, supply chain management, cost of goods, product availability and product quality
- Establishes weekly, holiday and "event" merchandising and marketing plans and directs staff to assure effective retail execution to maximize sales and profitability
- Analyzes and develops competitive pricing and marketing strategies to assure that Price Rite maintains their "low price leader" image in all market areas and demographics
- Establishes specific business planning objectives for merchandising, marketing and product areas
Vice President of Operations
01.2019 - 01.2023
- Responsible for the Direct Operations of the 51 stores located along the East Coast
- Accountable for $850 Million in annual sales with over 2,400 team members
- Responsible for all P&L objectives including top line sales, labor, shrink, gross profit and general liability expenses
- Lead a team of 8 District Managers, 5 Systems Specialists, and 1 Facilities Manager
- Participate in the training and development of all operations staff
- Participate and coordinate in the formulation of company policies, programs and standards to insure compliance with the objectives of Operations, Human Resources and Merchandising
- Participate in Budgeting and Financial Planning process with other Price Rite/Wakefern staff and Executives
- Analyze financial results and implement specific plans to assure objectives are achieved
Director of Operations
01.2016 - 01.2019
- Responsible for the Direct Operations of the 63 stores located along the East Coast
- Accountable for over $1 Billion in annual sales with over 3,800 team members under my leadership
- Responsible for all P&L objectives including top line sales, labor, shrink, gross profit and general liability expenses
- Direct and Participate in the training and development of all operations staff
- Participate and coordinate in the formulation of company policies, programs and standards to insure compliance with the objectives of Operations, Human Resources and Merchandising
- Participate in Budgeting and Financial Planning process with other Price Rite/Wakefern staff and Executives
- Analyze financial results and implement specific plans to assure objectives are achieved
District Manager
01.2011 - 01.2016
- Directly accountable for maximizing sales and gross profit, controlling expenses, improving productivity, store conditions, and associate relations of 8 stores in Rhode Island, Massachusetts and Connecticut
- Accountable for over $144M in annual store sales
- Counsel and provide training to team members including store managers
- Direct store managers in solving problems and decision making to achieve operational objectives
- Coordinate and execute sales and merchandising plans at store level
Produce Assistant Sales & Merchandising Manager
SHAW'S SUPERMARKETS, INC.
West Bridgewater, MA
01.2009 - 01.2011
- Responsible for maximizing the performance of all Produce categories for the Shaw's Division
- Manage weekly promotional process and display execution
- Accountable for over $300M in annual Produce sales
- Manage product assortment for local and national brands
- Negotiate ad pricing and promotions with vendors to optimize sales and profitability performance
- Analyze promotional activity and identify market trends
Produce Operations Specialist
01.2008 - 01.2009
- Collaborated with District Management to identify areas of opportunity in the New England territory
- Managed performance for the achievement of expected sales, shrink and earnings
- Ensured execution and optimization of merchandising goals
- Collaborated with Produce Sales Manager to eliminate over 150 low turn items
- Determined store selection of product to maintain quality and variety standards
- Participated in District Meetings and Sales Conferences
Customer Service Specialist
01.2008 - 01.2008
- Responsible for the supervision of the checkout and service desk operations of forty locations
- Ensured the execution of customer service behaviors and policies in assigned locations
- Selected as the lead Front End specialist to supervise the Grand Opening of the company's first eco friendly location in Chestnut Hill
- Trained Customer Service Managers on methods to improve front end efficiency and labor
- Piloted a Front-End Stanchion projected targeted at improving speed to check out and customer service
Grocery Operations Specialist
01.2007 - 01.2008
- Acted as a liaison between retail, merchandising and supply chain
- Researched and provided input on the execution of company objectives
- Coordinated efforts of central purchasing, vendor, broker and store operations
- Developed plans, fixture layouts and plan-o-grams for new stores
- Evaluated Merchandising standards, expense controls and identified profitability opportunities
Assistant Store Director
01.2005 - 01.2007
- Developed and administered operating budgets up to $36 million a year
- Initiated cost controls, monitoring purchases and expenditures
- Assisted in the elimination of $20 million of unproductive inventory by developing and implementing the Banner Inventory Reduction Initiative
- Improved product availability by creating an operational audit and action plan intended to identify availability opportunities and conducting training to Inventory Control and Operations Managers
- Provided scheduling, assignments and supervision of up to 150 associates
Produce Department Manager
01.2003 - 01.2005
- Managed $4.1 Million in Produce Sales each year
- Responsible for achieving budgeted sales, shrink, gross profit, and labor commitments
- Maintained one of the highest Produce Profit Margins in the District for two consecutive years
- Maintained and controlled inventory levels to optimize sales while minimizing shrink
- Supervised employees directing them toward maintaining company goals and standards
Education
Master's in Business Administration - MBA
Southern New Hampshire University
Manchester, NHBachelor of Science in Business Administration -
Southern New Hampshire University
Manchester, NHNGA Executive Leadership Program -
Cornell University
Ithaca, NYSkills
- Strategic planning and execution
- Capital Spending
- Operations Oversight
- Purchasing and planning
- Cost analysis and savings
- Process Improvements
Affiliations
- Food Industry Committee Member
- Board of Directors
Timeline
Vice President of Operations & Merchandising
WAKEFERN FOOD CORP-PRICE RITE MARKETPLACE
10.2023 - Current
Vice President of Operations
01.2019 - 01.2023
Director of Operations
01.2016 - 01.2019
District Manager
01.2011 - 01.2016
Produce Assistant Sales & Merchandising Manager
SHAW'S SUPERMARKETS, INC.
01.2009 - 01.2011
Produce Operations Specialist
01.2008 - 01.2009
Customer Service Specialist
01.2008 - 01.2008
Grocery Operations Specialist
01.2007 - 01.2008
Assistant Store Director
01.2005 - 01.2007
Produce Department Manager
01.2003 - 01.2005
Master's in Business Administration - MBA
Southern New Hampshire University
Bachelor of Science in Business Administration -
Southern New Hampshire University
NGA Executive Leadership Program -
Cornell University
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