William Devitt
Peoria,AZ
Summary
Dynamic, results-driven, and competent professional, with solid experience and proven skills in project management. Adept at driving vision, strategy, and tactics, as well as providing innovative business solutions toward fulfillment of established goals. Equipped with proven track record of success for consistent project delivery within the constraints of scope, quality, time, and cost. Expert at evaluating business processes, systems, and technology changes; known for hands-on approach in increasing productivity, optimizing efficiency, and reducing costs. Effective at directing technical teams to support key initiatives, drive revenue, boost vendor engagement, and achieve business targets.
Overview
19
19
years of professional experience
1
1
Certification
Work History
System Manager
US BANK | UNION BANK
Tempe, AZ
01.2022 - 01.2023
- Managed application IAM activities including managing Active Directory groups, functional Ids, Security Access Profiles, Privileged user profiles, application support documentation, service account management/password rotation and approving user access requests
- Ensured applications adhere to Disaster Recovery, and data obfuscation standards
- Implemented change packages for application software version updates, enhancements, bug-fixes, and vulnerability remediation
- Coordinated with multiple support teams including DBAs, Web support and IAM groups
- Managed 3 resources performing performance assessments, managing workloads and administrative tasks
- Use technology tools including Active Directory, ACAT, Archer, Aveksa, Clarity, CMDB, Confluence, Dynatrace, GSI, Jenkins, Jira, Service Now, Splunk, Venafi, Veracode and XMatters
- Extensive experience working on MRAs, MRIAs and Exception handling.
Technical Project Manager
UNION BANK
Tempe, AZ
01.2017 - 01.2022
- Managed projects including both waterfall and Agile methodology
- Performed detailed data analysis for pre-project planning
- Developed Design Documentation and reference guides used by developers and Quality Assurance
- Analyzed multiple solutions and provided recommendations
- Led developers supporting multiple MUFG Union Bank applications
- Responsible for onboarding applications to IAM including developing SAPs, SOPs, PUMPs and OLAs
- Completed service account creation, maintenance, and password management
- Collaborated with multiple business groups including accounting, risk management, legal and operations and technical teams including architecture, developers, QA analysts and infrastructure.
Senior Project Manager | Business Analyst
CNA WARRANY
Scottsdale, AZ
01.2015 - 01.2017
- Managed multiple software development projects in an Oracle PL/SQL environment for operations team using waterfall methodology
- Created Project Initiation forms, Project Charters, and project estimation documents
- Elicited user, system, and data requirements, and created detailed Business Requirement Documents
- Created sample and mockup screens, business use cases and various flow charts as needed to enhance understanding of the requirements
- Performed detailed data analysis for pre-project planning and decision planning
- Developed Design documentation and reference guides used by developers and Quality Assurance
- Analyzed multiple solutions and provided recommendations
- Collaborated with multiple business groups including accounting, risk management, legal and operations and technical teams including architecture, developers, QA analysts and infrastructure
- Provided mentorship to other project managers and business analysts.
Lead Project Manager
AMERICAN EXPRESS TRS CO, INC.
Phoenix, AZ
01.2004 - 01.2015
- Led large scale and enterprise infrastructure and software development projects for corporate card clients including data server farm migrations, software upgrades mergers and divestitures
- Worked with multiple card reward application teams to enhance their service offerings
- Enhanced user experience by leading the Performance Management and Technology Development teams to provide solutions that could be shared among multiple technology groups
- Established new process to support the development of metric driven data used for evaluation of system performance and capacity planning analysis
- The use of this process provided engineers with the information needed to secure additional hardware before database capacity limits were reached
- Led team in developing and implementing effective solutions which included a generic purge process applicable for DB2 database
- This reduced the number of duplicate purge projects and saved approximately $150K per year in development costs
- Pioneered the introduction of new technology platforms and the utilization of the GoldenGate replication tool and new databases involving z/OS, ISAS and Netezza
- Maximized the benefits of the software and tools by ensuring both development and support resources are properly trained
- This led to faster turnover of projects to BAU support and freed up development resources for other projects
- Expertly utilized Goldengate software (new enterprise tool) for large database migration projects which reduced the duplication of data loads including resource needs on the current database
- The use of this product for migrating to a data warehouse reduced project timeline by four months and saved approximately $150K in resource costs
- Successfully designed real estate helpdesk service to ensure alignment with company compliance standards and security which brought company annual cost savings of $500K.
Education
Master of Business Administration (MBA) Technology Management -
University of Phoenix
Bachelor of Science (BS) Accounting -
Woodbury University
Skills
- Project Planning and Development
- Software Development Life Cycle
- Change Management
- Process Improvement
- End-User Support and Management
- Technology Implementations and Upgrades
- Infrastructure Data Center Migrations
- Leadership and Training
- System Analysis
- Identity Access Management
- Software
- System Troubleshooting
Certification
- Project Management Professional (PMP) Certified
- Certified Agile Scrum Master
- Information Technology Infrastructure Library (ITIL) Level I Certified
Timeline
System Manager
US BANK | UNION BANK
01.2022 - 01.2023
Technical Project Manager
UNION BANK
01.2017 - 01.2022
Senior Project Manager | Business Analyst
CNA WARRANY
01.2015 - 01.2017
Lead Project Manager
AMERICAN EXPRESS TRS CO, INC.
01.2004 - 01.2015
Master of Business Administration (MBA) Technology Management -
University of Phoenix
Bachelor of Science (BS) Accounting -
Woodbury University
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