Summary
Overview
Work History
Education
Skills
Timeline

William Dickey

Miramar,FL

Summary

Competent transportation professional with proven skills in meeting needs of retail stores across broward area. Efficiently load and unload products, observe safe driving strategies and coordinate optimal routes. Service-driven and dependable with flexible approach and strong attention to detail. Experienced Commercial Truck Driver able to handle different types of loads with skill and efficiency. Well-organized and resourceful with superior work ethic and 3+ years in logistics. Well-trained individual maintaining high company standards through great customer service and interpersonal skills. Confident Hazmat Tanker Driver consistently alert to customer needs and requirements. Focused on achieving deadlines and satisfying customers with fast deliveries and damage-free cargo. Capable of updating manual or digital logs and maintaining compliance with all applicable standards. Seasoned driver bringing skills in organizing loads and efficiently managing time to meet demanding route schedules. Detail-oriented and systematic in keeping equipment well-maintained and in peak operating condition. Offering 5 years of related experience and willingness to take on any challenge to support business needs. Reliable Hot Shot Driver with eye on safe operations when picking up and delivering materials to various locations. Detail-oriented individual with over 5 years of loading and unloading equipment at sites. Considered hard worker and very dependable.

Overview

27
27
years of professional experience

Work History

Commercial Truck Driver

Halperns' Purveyors Of Steak And Seafood
Ft Lauderdale, FL
03.2016 - Current
  • Collected $10,000 in payments for completed deliveries and services dail.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Updated routes based on weather and road conditions in real time to decrease delivery times by 80%.
  • Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
  • Accurately recorded delivery, payment and route information using .
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
  • Maintained accurate financial records by collecting and documenting timely and past-due customer payments.
  • Recorded each delivery using proper paperwork before leaving warehouse.
  • Invoiced accurately, coordinated shipping documentation and completed daily logs to satisfy recordkeeping requirements and keep management informed of field activities.
  • Kept detailed records of sales, payments and completed or in-progress deliveries.
  • Fostered positive working relationships with customers by responding to questions and concerns.
  • Managed customer service issues with professionalism and analytical approaches to maintain satisfaction and promote continued brand loyalty.
  • Loaded truck and properly secured items to prevent damage for over 20 deliveries.
  • Completed pre and post-trip safety inspections, recording and reporting any defects and malfunctions.
  • Drove company truck for local and intra-state pick-ups and deliveries.
  • Verified load against delivery ticket before beginning every shift.
  • Verified over 20 daily deliveries against shipping instructions before delivering to customers.
  • Informed customers of discounts, special offers and programs to enhance customer experience.
  • Tracked delivery information, mileage and fuel use while on shift.
  • Reported customer questions, issues and complaints to management.
  • Performed walk around on delivery vehicle before beginning shift to ensure correct and safe operating order.
  • Interacted with customers to determine needs and opportunities for additional sales.
  • Maintained clean and orderly appearance while on shift.
  • Verified vehicle inspection stickers and registrations were current.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Kept warehouse and associated outside areas neat and clean at all times.
  • Completed all necessary paperwork using neat and legible handwriting.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Handled customer concerns and issues effectively by phone.
  • Interpreted maps and followed written and verbal directions.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Navigated 100 miles every day in box vehicle to deliver steak and seafood to customers.
  • Communicated regularly with customer service for delivery route details and changes.
  • Followed all company policies and procedures during shift.
  • Operated and maintained tractor-trailer in compliance with state and federal regulations.
  • Reported any suspected mechanical issues as quickly as possible.

  • Submitted receipts and money received from deliveries at end of each shift.
  • Reported any issues found with delivery truck to next shift driver and shift lead.
  • Created and submitted delivery and DOT logs.
  • Completed and submitted logs and paperwork every day to maintain records.
  • Completed all inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
  • Inspected truck for defects and safe operating condition before, during and after trips.

Service Worker

City Of Ft Lauderdale
Ft Lauderdale, FL
11.1996 - 06.2015
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Scheduled appointment to resolve more complex issues.
  • Helped hundreds customers every day by approaching conversations with positive attitude and care.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Maintained productivity and quality standards at all times.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.

Education

High School Diploma -

Seventy-First High School, Fayetteville, NC
06.1982

Skills

  • Safety standards and protocols
  • Customer rapport
  • Transportation
  • Commercial material transportation
  • Vehicle inspections
  • Florida A license
  • Invoice experience
  • Excellent geographical skills
  • Exceptional customer service
  • DOT regulations expert
  • DOT regulations
  • Commercial driving expertise
  • Safety-conscious
  • Computer-savvy
  • Valid Florida driver's license
  • Hazardous Materials Endorsements
  • Certified pallet jack operator
  • Defensive driver training
  • Knowledge of state roads and highways
  • Physically fit and agile
  • Excellent sense of direction
  • Heavy lifting
  • Loading and unloading
  • Truck inspections
  • Equipment monitoring
  • Customer service
  • Pre- and post-trip inspections
  • Reporting and documentation
  • Securing loads
  • Lifting heavy objects
  • Paperwork and documentation
  • Defensive driving practices
  • Completing inspections
  • Maintaining safety
  • Product quality preservation
  • Picking up deliveries
  • Effective communication skills
  • Observance of traffic laws
  • Assisting customers

Timeline

Commercial Truck Driver - Halperns' Purveyors Of Steak And Seafood
03.2016 - Current
Service Worker - City Of Ft Lauderdale
11.1996 - 06.2015
Seventy-First High School - High School Diploma,

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William Dickey