WILLIAM DOCTOR
Greer
Summary
Professional with over a decade of experience delivering technical solutions, driving operational improvements, and supporting high-impact customer and internal-facing initiatives. Proven ability to diagnose complex issues, streamline workflows, and implement feedback-driven enhancements that elevate performance and satisfaction. Adept at collaborating across teams, mentoring peers, and applying technical expertise to support scalable systems and continuous improvement. Recent roles are outlined, with additional experience available upon request.
Overview
10
10
years of professional experience
Work History
Customer Service
Greenlink Transit
09.2024 - Current
- Resolve customer inquiries efficiently, enhancing satisfaction and loyalty.
- Implement feedback mechanisms, improving service quality and response times.
- Streamlined ticketing processes, reducing transaction times and improving customer throughput during peak hours.
Customer Service Representative III (Technical Support)
TD Bank
07.2022 - 09.2024
- Resolve complex technical issues, enhancing customer satisfaction and loyalty.
- Achieved high customer satisfaction scores through effective problem resolution.
- Utilize technical expertise to provide swift solutions, reducing downtime.
- Collaborate with team to streamline support processes, improving efficiency.
Senior Technical Support Representative
Verizon
02.2020 - 07.2022
- Resolved complex technical issues, enhancing customer satisfaction and retention.
- Trained and mentored junior staff, improving team efficiency and knowledge.
- Implemented feedback systems, resulting in measurable improvements in service quality.
Medical Claims Specialist
United Healthcare
10.2015 - 02.2020
- Processed medical claims, reducing errors and improving efficiency through detailed analysis.
- Collaborated with teams to resolve complex claims, enhancing customer satisfaction.
- Utilized analytical skills to identify trends, leading to improved claim processing protocols.
- Addressed claim discrepancies, resulting in faster resolutions and increased accuracy.
- Streamlined claim verification processes, achieving measurable improvements in processing time.
Education
Bachelor of Science - Cyber Security, Political Science
Lander University
Greenwood, SCDiploma - undefined
Johnsonville High
07.2008
Skills
Team Collaboration
Timeline
Customer Service
Greenlink Transit
09.2024 - Current
Customer Service Representative III (Technical Support)
TD Bank
07.2022 - 09.2024
Senior Technical Support Representative
Verizon
02.2020 - 07.2022
Medical Claims Specialist
United Healthcare
10.2015 - 02.2020
Diploma - undefined
Johnsonville High
Bachelor of Science - Cyber Security, Political Science
Lander University