Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
William Doherty

William Doherty

Rupert,ID

Summary

Dynamic Customer Success Manager with a proven track record at Entrata, enhancing Net Revenue Retention through strategic client engagement. Skilled in critical thinking and effective communication, I foster strong relationships and drive upsell growth, achieving a remarkable 94% client retention rate while empowering teams to excel.

Overview

9
9
years of professional experience

Work History

Customer Success Manager

Entrata
Lehi, Utah
02.2020 - Current
  • Increased Net RevenueRetention (NRR) by identifying at-risk accounts and implementing proactive engagement strategies.
  • Conducted QBRs and executive business reviews, driving strategic recommendations that resulted in a higher renewal rate and upsell growth with regular interstate client visits and tailored cadence.
  • Enabled sales reps to reach quota.
  • Maintained an average 94% client retention as a department.

Team Leader

The Panda Express Restaurant Group
Rexburg, Idaho
12.2018 - 02.2020
  • Create exceptional experience for customers by being friendly and conversational while still providing efficient service.
  • Keeping front of house and lobby clean, organized, and well presented.
  • Helping to keep team effective, efficient, and happy to improve customer experience and work environment.
  • Be able to run the store in the event a manager is not present, including managing staff and maintaining safety and hygiene standards.
  • In this position I have quickly become part of the team, building relationships with both my colleagues and superiors and making myself available and trained to help in any way I can.

Customer Service Representative

Melaleuca: The Wellness Company
Rexburg, Idaho
02.2017 - 01.2019
  • Provide great customer service by knowing my products, services and solutions.
  • Being responsive and responsible by owning my data and having open and honest dialog with customers.
  • Keeping a high-performance standard to assure world class customer service.
  • In this position I was always able to leave customers with a great experience in solving their problems.
  • I was also able to really effect the team in a positive way, lifting moral and tying the team together.

Plumbing Assistant

Brigham Young University Idaho
Rexburg, Idaho
02.2016 - 01.2017
  • Be on hand to support plumbers in their jobs.
  • Be trained in plumbing and maintenance of facilities on campus and in student housing.
  • Quickly assess and solve problems.
  • I truly enjoyed this position and built a great relationship with my boss, working with him both in the school and his private plumbing business.
  • Quickly learning the skills needed and helping cut the time jobs took to do.

Education

Bachelor of Arts - Political Science – American Government Emphasis

Brigham Young University Idaho
Rexburg, ID
05.2025

FETAC Level 5 - Print Journalism

Stillorgan College of Further Education
Dublin, Ireland
06.2011

Skills

  • Critical thinking and problem solving
  • Effective communication
  • Customer relationship management
  • Organizational skills
  • Integrity and responsibility
  • Team collaboration

References

References available upon request.

Timeline

Customer Success Manager

Entrata
02.2020 - Current

Team Leader

The Panda Express Restaurant Group
12.2018 - 02.2020

Customer Service Representative

Melaleuca: The Wellness Company
02.2017 - 01.2019

Plumbing Assistant

Brigham Young University Idaho
02.2016 - 01.2017

Bachelor of Arts - Political Science – American Government Emphasis

Brigham Young University Idaho

FETAC Level 5 - Print Journalism

Stillorgan College of Further Education

Similar Profiles

CREATE PROFILE
William Doherty
Want your own profile? Create for free at Resume-Now.com