William Doll
Cedar Rapids,Iowa
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
19
19
years of professional experience
Work History
Customer Service Coach and Technical Support Rep
US Cellular Wireless
Cedar Rapids, IA
11.2014 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Completed special projects by using effective decision making, critical thinking and time management skills.
- Monitored customer service operations to assess agent performance and provide feedback.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
Registered Representative
Transamerica Financial Services
Cedar Rapids, IA
06.2011 - 07.2014
- Kept abreast of all changes in stock market and investments to better manage client finances.
- Provided high level of service and assistance to clients to obtain new opportunities and repeat business.
- Interviewed clients to better understand financial positions and assets ready for investment.
- Shared details regarding financial products and services with clients.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Service Manager
Sams Club Tire And Battery
Cedar Rapids, IA
12.2004 - 08.2010
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Trained less-skilled service workers on standards, efficiency and conflict resolution for best-in-class customer service.
- Followed up with customers during and after installations to verify satisfaction.
Education
Cybersecurity
University of Phoenix
Tempe, AZ01.2027
High School Diploma -
John F Kennedy High School
Cedar Rapids, IA05.2005
Skills
- Account Resolutions
- Business Process
- Statistics
- Positive and Constructive Feedback
- Exceptional Telephone Etiquette
- Customer Relationship Management
- Budgeting and Reporting
- Scheduling
- Microsoft Suite
- Verbal and Written Communication
- Performance Focused
Timeline
Customer Service Coach and Technical Support Rep
US Cellular Wireless
11.2014 - Current
Registered Representative
Transamerica Financial Services
06.2011 - 07.2014
Service Manager
Sams Club Tire And Battery
12.2004 - 08.2010
Cybersecurity
University of Phoenix
High School Diploma -
John F Kennedy High School