William Doll
Cedar Rapids,Iowa
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
19
19
years of professional experience
Work History
Customer Service Coach and Technical Support Rep
US Cellular Wireless
11.2014 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Completed special projects by using effective decision making, critical thinking and time management skills.
- Monitored customer service operations to assess agent performance and provide feedback.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
Registered Representative
Transamerica Financial Services
06.2011 - 07.2014
- Kept abreast of all changes in stock market and investments to better manage client finances.
- Provided high level of service and assistance to clients to obtain new opportunities and repeat business.
- Interviewed clients to better understand financial positions and assets ready for investment.
- Shared details regarding financial products and services with clients.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Service Manager
Sams Club Tire And Battery
12.2004 - 08.2010
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Trained less-skilled service workers on standards, efficiency and conflict resolution for best-in-class customer service.
- Followed up with customers during and after installations to verify satisfaction.
Education
Cybersecurity
University of Phoenix
Tempe, AZ01.2027
High School Diploma -
John F Kennedy High School
Cedar Rapids, IA05.2005
Skills
- Account Resolutions
- Business Process
- Statistics
- Positive and Constructive Feedback
- Exceptional Telephone Etiquette
- Customer Relationship Management
- Budgeting and Reporting
- Scheduling
- Microsoft Suite
- Verbal and Written Communication
- Performance Focused
Timeline
Customer Service Coach and Technical Support Rep
US Cellular Wireless
11.2014 - Current
Registered Representative
Transamerica Financial Services
06.2011 - 07.2014
Service Manager
Sams Club Tire And Battery
12.2004 - 08.2010
Cybersecurity
University of Phoenix
High School Diploma -
John F Kennedy High School
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