Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

William Dolson

Summerfield,Florida

Summary

Detail-oriented Warehouse Supervisor provides warehouse organization and team management skills developed over 10 years of superior performance in warehouse positions. Educates employees with acquired knowledge of shipping and receiving documentation, warehouse safety and inventory management.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Machinist

Marion Precision Tools
10.2022 - 05.2023
  • Enhanced production efficiency by setting up, adjusting, and operating various machines according to specifications.
  • Improved workplace safety by performing routine maintenance on machinery and ensuring all equipment was in proper working order.
  • Reduced waste and increased material utilization with precise measurement and cutting techniques.
  • Collaborated with engineers to develop new parts, interpreting blueprints and schematics for accurate production.

Warehouse Supervisor

United Natural Foods, UNFI
08.2011 - 09.2022
  • Improved warehouse efficiency by implementing new inventory management systems and processes.
  • Enhanced employee productivity through effective training programs and performance evaluations.
  • Reduced order processing times by streamlining the picking, packing, and shipping processes.
  • Ensured safety compliance with regular inspections, staff training sessions, and adherence to OSHA regulations.
  • Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
  • Increased accuracy in order fulfillment with thorough quality control checks before shipping orders.
  • Developed strong relationships with suppliers to secure timely deliveries and maintain adequate inventory levels.

Customer Service Representative

Uhaul Moving And Storage
07.2008 - 04.2011
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

High School Diploma -

Washingtonville Senior High School
Washingtonville, NY
06.2007

Skills

  • Materials Management
  • Machine Maintenance
  • Equipment Monitoring
  • Assembly and Production
  • Production Reporting
  • Shipment Processing
  • Material Handling
  • Palletizing
  • OSHA Compliance
  • Data Collection
  • Data Entry

Accomplishments

  • Supervised team of 65 staff members.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

  • Licensed forklift/reach forklift/electric palletjack/order picker
  • CPR/AED Certified


Timeline

Machinist

Marion Precision Tools
10.2022 - 05.2023

Warehouse Supervisor

United Natural Foods, UNFI
08.2011 - 09.2022

Customer Service Representative

Uhaul Moving And Storage
07.2008 - 04.2011

High School Diploma -

Washingtonville Senior High School

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William Dolson