William Donnell Pugliese
Long Island City,NY
Summary
Experienced security supervisor skilled in team leadership and incident response. Proven ability to conduct thorough risk assessments and implement effective safety measures, ensuring a secure environment for all stakeholders.
Overview
11
11
years of professional experience
Work History
Home Health Aide
Americare
01.2025 - Current
- Provided compassionate, hands-on care to clients in their homes, ensuring comfort, safety, and dignity.
- Assisted with activities of daily living (ADLs), including bathing, dressing, grooming, toileting, and mobility support.
- Monitored and documented changes in clients’ physical and emotional conditions, reporting concerns to supervisors or medical staff.
- Assisted with meal preparation, feeding, and adherence to dietary requirements.
- Supported medication reminders and followed established care plans accurately.
- Maintained a clean and safe living environment through light housekeeping and infection-control practices.
- Built trusting relationships with clients and families through professionalism, patience, and respectful communication.
- Demonstrated reliability, discretion, and strong time-management while working independently in home settings.
- Constructed cognitively stimulating activities.
- Trained new staff members on best practices for home health care.
- Researched and recommended community resources to meet clients' needs.
- Delivered top-notch care for children with developmental disabilities, acquired illnesses or injuries.
- Planned and implemented community outreach and events to provide health education about cancer, self-care and preventive breast examinations.
- Assisted clients with daily living activities, ensuring comfort and safety in home environments.
- Administered medications and monitored vital signs to maintain health standards for elderly patients.
- Developed personalized care plans in collaboration with healthcare professionals, enhancing overall patient well-being.
- Coordinated transportation and mobility assistance for clients, improving access to medical appointments.
- Documented patient progress and communicated changes to family members, fostering transparency in care delivery.
- Implemented infection control procedures, reducing the risk of illness among vulnerable populations.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Advocated for client needs within interdisciplinary teams, promoting holistic approaches to health management.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Provided mobility assistance such as walking and regular exercising.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted disabled clients to support independence and well-being.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
- Followed nutritional plans to prepare optimal meals.
- Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
- Provided transportation and appointments management.
- Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
- Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
- Prevented pressure ulcers through frequent repositioning and regular skin assessments, maintaining patient comfort while reducing complications.
- Collaborated with healthcare professionals to develop individualized care plans, addressing specific needs and goals of each patient.
- Implemented therapeutic interventions as directed by healthcare providers, improving patient comfort and mobility.
- Developed individual care plans for clients based on specific needs.
- Educated family members on proper caregiving techniques in order to provide seamless continuity of care between shifts or visits.
- Utilized effective communication skills when interacting with diverse populations including non-English speakers or individuals with cognitive impairments.
- Managed complex wound care under the supervision of a registered nurse, facilitating timely healing processes.
- Improved patients' comfort with massage and application of topical treatments.
- Developed and implemented care plans for clients.
- Scheduled and coordinated medical appointments.
- Supported families through difficult times by offering emotional support and education on important care tasks.
- Documented vital statistics and coordinated with health care providers.
- Administered medications in accordance with doctor's instructions.
- Utilized universal precautions and infection control principles in all aspects of care.
- Assisted with end-of-life care.
- Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Provided direct personal care and administrative services to clients.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Transported clients for medical and personal outings.
- Monitored changes in clients' conditions to report concerns to supervisor.
Security Supervisor
Allied Universal Security Services
10.2014 - 01.2021
- Supervised and led a team of security personnel, ensuring adherence to safety protocols and company policies.
- Conducted regular risk assessments and implemented effective security measures to minimize threats.
- Coordinated emergency response and handled incidents promptly and efficiently.
- Trained and mentored security staff to maintain high standards of performance and professionalism.
- Ensured compliance with local laws and regulations, maintaining a secure environment for all stakeholders.
- Supervised security personnel, ensuring adherence to protocols and policies.
- Conducted regular safety inspections to identify potential hazards and mitigate risks.
- Developed and implemented training programs for new security staff, enhancing operational efficiency.
- Coordinated incident response procedures, improving communication during emergency situations.
- Analyzed security reports to identify trends and recommend improvement strategies.
- Managed scheduling for security team, optimizing resource allocation across shifts.
- Fostered relationships with law enforcement and emergency services to enhance collaboration efforts.
- Led investigations into incidents, documenting findings and recommending corrective actions for future prevention.
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
- Improved employee safety by conducting regular training sessions on emergency procedures and proper use of security equipment.
- Enhanced security measures by conducting thorough risk assessments and implementing new protocols.
- Developed and implemented strategies to prevent and respond to security incidents.
- Successfully managed incident response operations during critical situations, ensuring staff and visitor''s safety and minimizing potential damages to company property.
- Assisted with investigations into reported incidents, gathering evidence and providing detailed reports for review by management or law enforcement officials when required.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Collaborated with management to develop security policies and procedures.
- Screened vendors and contractors before granting access to restricted areas within mall.
- Streamlined communication between security staff, ensuring prompt response to potential threats or concerns.
- Provided ongoing training for staff members on key aspects of physical security principles, such as access control systems or situational awareness techniques during routine operations.
- Monitored and approved access control systems for accessibility to authorized personnel.
- Evaluated security personnel performance regularly through unannounced drills or simulated emergency scenarios that helped identify areas for improvement and additional training needs.
- Reduced incidents of theft and vandalism by closely monitoring surveillance systems and coordinating with law enforcement.
- Participated in the hiring process for new security personnel, conducting interviews and evaluating candidate qualifications to build an effective team.
- Evaluated existing emergency plans, making updates as needed to address changes in facility layout or emerging threats.
- Developed and implemented security policies and procedures to establish clear guidelines for operations and maintain quality standards.
- Developed strong working relationships with local law enforcement agencies to enhance cooperation in incident response situations.
- Ensured compliance with all relevant regulations and industry best practices through continuous research and professional development opportunities.
- Conducted regular audits of security infrastructure, identifying areas for improvement and recommending necessary upgrades.
- Developed and enforced emergency response plans, preparing team for various security scenarios.
- Improved effectiveness of surveillance systems by overseeing upgrade of security cameras and monitoring equipment.
- Conducted detailed investigations into security breaches, providing critical insights that informed future prevention strategies.
- Led team of security personnel, ensuring high standards of discipline and professionalism were maintained.
- Reduced false alarms by fine-tuning sensitivity settings of alarm systems.
- Streamlined visitor check-in processes, enhancing efficiency of entry and exit procedures.
- Optimized allocation of security resources during peak times, ensuring comprehensive coverage and rapid incident response.
- Streamlined reporting procedures, enabling quicker decision-making and response to security threats.
- Reduced incidences of theft and vandalism by conducting thorough risk assessments and implementing strategic security measures.
- Facilitated collaboration between different departments to ensure cohesive security strategy across organization.
- Coordinated security operations during high-profile events, ensuring safe environment for attendees and participants.
- Developed strong relationships with local law enforcement agencies, which aided in quick responses to incidents.
- Enhanced physical security of premises by supervising installation of advanced barrier systems.
- Conducted regular security audits, significantly improving safety and security protocols within facility.
- Enhanced effectiveness of security patrols by using data analytics to identify high-risk areas.
- Increased security awareness among staff with comprehensive training sessions.
- Enhanced team's response time to security incidents by implementing streamlined communication protocol.
- Improved security team's situational awareness by integrating real-time incident reporting tools.
- Fostered culture of continuous improvement among security staff through regular feedback and performance reviews.
- Implemented state-of-the-art access control system, significantly improving management of entry points.
- Responded swiftly to security incidents and effectively resolved security issues.
- Monitored and maintained CCTV and access control systems to protect personnel and assets.
- Kept team compliant with security protocols and appearance standards.
- Investigated and resolved security breaches to protect organization and corporate assets.
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
- Coordinated protective service operations with other emergency response agencies.
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
- Analyzed security threats and risks and developed mitigation strategies to reduce potential losses.
- Implemented comprehensive security plans to provide highest levels of protection for facilities.
- Collaborated with senior management to develop and implement strategies to mitigate security risks.
- Conducted regular security audits and assessments to identify potential security risks and vulnerabilities.
- Managed security policies and procedures to promote safety and security of personnel and assets.
- Cultivated relationships with external security vendors to make additional security resources available if necessary.
- Developed and maintained emergency response plans to promote fast and effective action during crises.
- Evaluated security systems and procedures to identify areas for improvement.
- Submitted documentation for weekly payroll, managed schedules, and enforced policies.
- Established and maintained close working relationships with local law enforcement officers.
- Delivered regular security awareness programs to educate personnel on security measures and protocols.
- Determined security budgets and identified opportunities to optimize resource utilization.
- Coordinated with IT personnel regarding security of digital assets and information systems.
- Supervised team of 5 security personnel during shift.
Education
High School Diploma -
Stratford High School
Stratford, CT06.2009
Skills
- Risk assessment and threat mitigation
- Access control and perimeter security
- Surveillance systems and security technology (CCTV, alarms)
- Customer service and public interaction
- Time management and operational coordination
Languages
English
Native or Bilingual
Timeline
Home Health Aide
Americare
01.2025 - Current
Security Supervisor
Allied Universal Security Services
10.2014 - 01.2021
High School Diploma -
Stratford High School