Summary
Overview
Work History
Education
Skills
Timeline
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William Dougherty

Omaha,NE

Summary

Meticulous Assistant Store Director with 36 years of retail experience. Successful at following directions and taking initiative to drive excellent customer experiences. Focused on filling in department gaps and closely supervise employees. In addition, I have 36 years of experience managing shipping, receiving, and inventory operations. I have an excellent record of success in inventory audits, and product staging. I am dedicated to accurate record-keeping, worksite safety and timely issue resolution.

Overview

36
36
years of professional experience

Work History

Assistant Store Director

SpartanNash
09.2010 - Current
  • Assisted in recruiting new team members, conducting interviews, and facilitating onboarding processes for new hires.
  • Improved store sales by implementing creative merchandising strategies and eye-catching product displays.
  • Oversaw scheduling, maintaining adequate staff coverage while minimizing labor costs.
  • Maintained a clean, safe, and organized store environment for both customers and employees.
  • Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
  • Supervised daily operations by directing customer service, inventory and sales operations.
  • Collaborated with the Store Director to develop and execute strategic plans for store growth.
  • Partnered with store director to interview, hire, train, and develop department managers and team members to build and sustain high in-store performance.

Store Director

Family Dollar
09.2004 - 09.2010
  • Monitored store operations to ensure efficiency and profitability.
  • Identified and implemented strategies to increase sales and profitability.
  • Monitored inventory levels and product trends to ensure stock is at optimum levels.
  • Ensured store complied with all safety regulations and policies.
  • Developed and implemented employee training and development programs
  • Provided exceptional customer service and respond to customer inquiries.
  • Monitored employee performance and provided feedback.
  • Resolved customer complaints and conflicts in a professional manner.

Operations Manager

Kmartcorp
07.1988 - 09.2004
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.

Education

Bachelor of Science - Major in Business Management. Minor in Accounting.

Peru State College
Peru, NE
05-1988

Skills

  • Store operations
  • Employee Supervision
  • Team Management
  • Employee Motivation
  • Recruitment and hiring
  • Delegation techniques
  • Employee feedback
  • Receiving deliveries
  • Floor display designs
  • Customer Service
  • Problem-Solving
  • Store Merchandising
  • Team Building and Leadership

Timeline

Assistant Store Director

SpartanNash
09.2010 - Current

Store Director

Family Dollar
09.2004 - 09.2010

Operations Manager

Kmartcorp
07.1988 - 09.2004

Bachelor of Science - Major in Business Management. Minor in Accounting.

Peru State College

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William Dougherty