William Dowling
Sulphur,LA
Summary
Experienced with analyzing and mitigating security threats to protect critical assets. Utilizes advanced threat detection techniques and robust incident response strategies to minimize risks. Strong understanding of regulatory compliance and risk management, ensuring organizational data remains secure.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Security Analyst
Global Data Systems
08.2023 - Current
- Monitored, detected, and investigated security incidents to protect company and client assets
- Managed and optimized EDR/XDR tools (e.g., SwimLane, Stellar Cyber, SentinelOne) while performing analysis to detect anomalies
- Conducted threat-hunting activities to identify advanced persistent threats (APTs) and mitigate risks by exploring endpoint and network telemetry
- Collaborated with IT and development teams to implement security policies and compliance requirements
- Developed incident response playbooks and coordinated simulations to enhance incident handling procedures
- Analyzed security incidents to identify root causes, nonanomally behavior, and potential improvements to enterprise security posture
- Assisted in ensuring compliance with regulatory requirements within multiple network organizations through the Vulnerability Risk Program (e.g., CIS 8.0, NIST)
Service Desk Technician
Global Data Systems
01.2023 - 08.2023
- Provided level 1 and 2 remote support for desktops, printers, and other computer-related devices
- Delivered first-level contact and problem resolution for users with hardware, software, and application issues
- Managed ticketing system to track and document support requests, resolutions, and escalations
- Configured and maintained user accounts and permissions in Active Directory
- Conducted software installations, updates, and troubleshooting to maintain system integrity
- Collaborated with network and security teams to ensure compliance with security policies
- Educated end-users on best practices for security awareness and data protection
Network Engineer
Global Data Systems
08.2021 - 01.2023
- Monitored network performance and security using NMS (Network Management Systems) and SIEM tools
- Implemented network security measures, including VLAN segmentation and access control policies
- Collaborated with vendors and third-party providers to resolve connectivity and performance issues
- Documented network configurations, change management procedures, and incident reports
IT Intern
Calcasieu Parish School Board
12.2020 - 08.2021
- Diagnosed and resolved customer inquiries related to operating system issues and software products
- Analyzed custom SQL queries to gather information from internal data warehouses for metrics reporting
- Assisted in hardware deployment and software configuration for faculty and staff devices
- Provided technical support for audiovisual equipment during meetings and presentations
- Collaborated with senior IT staff on network upgrades and security enhancements
- Documented technical support procedures and contributed to the knowledge base for future reference
Outside Technician
Cameron Communications
10.2017 - 10.2018
- Planned network installations by studying customer orders, manuals, and technical specifications
- Documented network by labeling and routing equipment and cables, recording configuration diagrams and specifications
- Installed, tested, and maintained telecommunication systems, including fiber optics and broadband equipment
- Troubleshoot connectivity issues and provided on-site technical support for residential and business customers
- Ensured adherence to safety standards and compliance with industry regulations
- Communicated technical information effectively to non-technical customers for problem resolution
Education
Associate of Applied Science - Information Technology
Sowela Technical Community College
Lake Charles, LA05.2021
Skills
- Intrusion detection
- Endpoint security
- Identity and Access management
- Risk mitigation
- Security awareness training
- Vulnerability assessment
Certification
- CompTIA Security+ 601
- CompTIA Network+
- CompTIA A+
- Cisco CBROPS
Framework Familiarity
- ITGlue - Data Vault
- Sentinel One
- Veeam
- Knowbe4 - Learning Platform
- Corelight
- Appnovi - CAASM Solution
- Siemplify, Swimlane SOAR
- Elastic - SIEM, Kibana
- Azure - AD Sentinel
- Cisco Security - AMP, DUO, Umbrella
- Connectwise, ServiceNow
- MITRE - ATT&CK
- Solarwinds - Observability platform/SaaS
- ConnectSecure - Vulnerability Platform
Timeline
Security Analyst
Global Data Systems
08.2023 - Current
Service Desk Technician
Global Data Systems
01.2023 - 08.2023
Network Engineer
Global Data Systems
08.2021 - 01.2023
IT Intern
Calcasieu Parish School Board
12.2020 - 08.2021
Outside Technician
Cameron Communications
10.2017 - 10.2018
- CompTIA Security+ 601
- CompTIA Network+
- CompTIA A+
- Cisco CBROPS
Associate of Applied Science - Information Technology
Sowela Technical Community College
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