William Downer
NFI Industries
Bolingbrook,IL
1
Certification
10
years of professional experience
Experienced with warehouse operations, inventory control, and team supervision. Utilizes effective communication and organizational skills to enhance workflow efficiency and team productivity. Track record of implementing process improvements and ensuring high standards of accuracy and safety.
Work History
Warehouse Supervisor
4 Years 11 Months- Help lead first- and second-shift cross-dock operations, supporting 34-40 employees across team leads, CSRs, spotters, and forklift operators.
- Coordinate inbound volume of 1,800-2,000+ pallets and 55-65+ trailers per shift and outbound volume of 1,800-2,000 pallets and 40-50 trailers per shift.
- Assign daily work and adjust staffing around freight volume, trailer priorities, customer requirements, and deadlines; assist with employee scheduling.
- Monitor dwell time, trailer utilization, scan and scale compliance, productivity, and load quality using Amazon WMS, Amazon YMS, and Amazon metric systems.
- Increased average outbound utilization from 38 to 41+ pallets per trailer (nearly 8%) through regular trailer audits, load-planning coaching, and improved space utilization.
- Maintain 99%+ scan compliance by reviewing missed-scan reports daily and coaching employees on correct scanning procedures.
- Reduce trailer dwell by coordinating with customers and carriers to secure drivers for completed trailers and resolve shipment, equipment, damage, and misshipment issues.
- Conducted performance reviews for leads, forklift operators, and spotters; reviewed timecards, corrected discrepancies, and coached employees on safety and productivity standards.
- Automated daily shipping sheet, reducing entry errors and preventing transloads from incorrect trailers being moved to outbound doors.
Customer Accounts Manager / Sales Manager
5 Years 1 Month- Selected as Customer Accounts Manager at four locations to enhance performance of accounts departments, strengthen collections, and drive recovery efforts.
- Consistently helped the store achieve its highest-tier monthly revenue goal through collections, renewals, retention, account management, and sales support.
- Promoted to Sales Manager for approximately six months, then asked to return as CAM at a high-volume store with 1,200+ customer accounts.
- Managed customer records, payment commitments, lease renewals, and payment histories while supervising accounts and sales employees to optimize delinquency strategies.
- Resolved escalated account issues, negotiated payment solutions, completed phone and home-visit follow-up, and finalized lease agreements with accurate identification, payments, signatures, and documentation.
- Generated business through outbound calls, referrals, local marketing, and consultative sales; coached associates and tracked daily, weekly, and monthly results.
- Generated business through outbound calls, referrals, local marketing, and consultative sales while coaching associates and tracking performance metrics.
- Conducted weekly showroom and warehouse inventory and supported deliveries, returns, merchandise preparation, recovery, and company-wide documentation.
Education
High School Diploma
Skills
Operations: Cross-Dock Operations
Shift Leadership
KPI Management
Trailer Utilization
Dwell Reduction
Load Quality
Inventory Control
Facility Audits
Leadership & Systems: Team Supervision
Scheduling Support
Performance Reviews
Timecards
Coaching
Amazon WMS/YMS
Excel
Google Sheets
Tracker Development
Certification
Certified Forklift Trainer; Sit-Down Propane; Sit-Down Propane Clamp; Polaris Utility Vehicle
Timeline
Warehouse Supervisor
NFI Industries
09.2021 - CurrentRead More
Customer Accounts Manager / Sales Manager
Aaron's
08.2016 - 09.2021Read More
Bolingbrook High School
High School Diploma
Read More