William Downie
Temple
Summary
Diesel Technician with proven expertise at Speedco Truck Lube and Tires, excelling in preventive maintenance and troubleshooting. Enhanced customer satisfaction through effective communication and reduced vehicle downtime by implementing efficient maintenance procedures. A dedicated team player with strong work ethic and exceptional problem-solving skills, committed to delivering high-quality service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Diesel Technician
Speedco Truck Lube and Tires
05.2022 - Current
- Troubleshot systems, traced problems and diagnosed root causes.
- Performed vehicle lubrication and DOT safety inspections.
- Assessed equipment for damage, wear, battery life, and fluid levels.
- Supported fleet operations with dependable on-site troubleshooting, diagnosis, and repair services for diesel-powered vehicles.
- Delivered reliable repair services by consistently adhering to manufacturer specifications during all maintenance activities.
- Maintained safe working conditions by keeping shop areas clean and free from unneeded items.
- Inspected Vehicles for repair and maintenance needs.
- Maintained up-to-date knowledge of industry trends and advancements through regular participation in ongoing professional development courses.
- Increased customer satisfaction levels through prompt and effective communication regarding repair progress and timelines.
- Completed warranty services and submitted required paperwork.
- Collaborated with team members on complex repair tasks, resulting in improved workflow efficiency.
- Provided exceptional customer service by addressing concerns promptly and offering clear explanations of required repairs or services.
- Reduced vehicle downtime by implementing efficient preventive maintenance procedures for diesel engines.
Meat Department Manager
Superfoods
01.2019 - 02.2022
- Troubleshot systems, traced problems and diagnosed root causes.
- Performed vehicle lubrication and DOT safety inspections.
- Assessed equipment for damage, wear, battery life, and fluid levels.
- Supported fleet operations with dependable on-site troubleshooting, diagnosis, and repair services for diesel-powered vehicles.
- Delivered reliable repair services by consistently adhering to manufacturer specifications during all maintenance activities.
- Maintained safe working conditions by keeping shop areas clean and free from unneeded items.
- Inspected Vehicles for repair and maintenance needs.
- Maintained up-to-date knowledge of industry trends and advancements through regular participation in ongoing professional development courses.
- Increased customer satisfaction levels through prompt and effective communication regarding repair progress and timelines.
- Completed warranty services and submitted required paperwork.
- Collaborated with team members on complex repair tasks, resulting in improved workflow efficiency.
- Provided exceptional customer service by addressing concerns promptly and offering clear explanations of required repairs or services.
- Reduced vehicle downtime by implementing efficient preventive maintenance procedures for diesel engines.
Education
High School Diploma - General Education
Harker Heights High School
Harker Heights, TX06.2018
Skills
- Preventive Maintenance
- Workplace safety
- HVAC systems maintenance
- Cooling system service
- Battery maintenance
- Troubleshooting skills
- Equipment inspection
- Parts replacement
- Inspection procedures
- Team collaboration
- Managing fleet vehicles
- Work order interpretation
- Maintenance servicing
- Troubleshooting and diagnosis
- Customer service
- Multitasking and organization
- Strong work ethic
- Excellent communication
- Service estimates
- Service recommendations
- Team player mentality
- Handling customer complaints
- Price quoting
Certification
609 HVAC EPA certification
Timeline
Diesel Technician
Speedco Truck Lube and Tires
05.2022 - Current
Meat Department Manager
Superfoods
01.2019 - 02.2022
High School Diploma - General Education
Harker Heights High School
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