Summary
Overview
Work History
Education
Skills
Timeline
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William Dozier

Charlotte,United States

Summary

Adept at developing tailored training programs and enhancing team efficiency, I leveraged skills in defensive driving and excellent communication at 1-800-got-junk. My approach to driver assessment and fostering teamwork led to a significant improvement in operational productivity. With a knack for adapting to diverse roles, I consistently exceed employer expectations, ensuring customer satisfaction and safety.

Professional driver with solid experience in training and mentoring drivers. Proven track record of enhancing team efficiency and fostering collaborative environment. Strong problem-solving skills and adaptability to evolving requirements. Expertise in safety protocols, route planning, and tool proficient. Highly dependable and focused on achieving high standards and results.

Overview

7
7
years of professional experience

Work History

HVAC Apprenticeship

For My Guy Qomfort Specialist
09.2024 - Current
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Sorted and organized files, spreadsheets, and reports.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
  • Helped streamline client onboarding processes, leading to smoother client experience.
  • Assisted in improving product design with detailed user feedback analysis.

Driver Trainer

1-800-got-junk
01.2023 - Current
  • Identified driver training needs to make recommendations to manager.
  • Developed tailored training programs for individual drivers, addressing specific areas of improvement.
  • Evaluated driver performance through ride-alongs, providing constructive feedback for continuous improvement.
  • Facilitated effective communication between drivers, dispatchers, and management, promoting a cohesive team environment.
  • Taught drivers how to drive, shift and back up trucks.
  • Established a positive learning environment, fostering open communication between trainers and trainees.
  • Provided detailed reports on driver progress to management, supporting informed decisions regarding staffing needs and promotions.
  • Oversaw preparation and organization of all necessary documents.

Mover

Bellhops Moving
05.2021 - 07.2022
  • Worked closely with team members to develop efficient strategies for completing moves within designated timeframes.
  • Loaded and unloaded trucks with customer possessions or merchandise weighing up to 150 lbs.
  • Maneuvered items carefully through narrow hallways and doorways to prevent damage.
  • Moved furniture and boxes using utility dolly and truck ramp.
  • Reduced potential damage to items by using appropriate packing materials and techniques for fragile or valuable possessions.
  • Enhanced team efficiency by coordinating with coworkers to complete tasks quickly and effectively.
  • Inspected items for damage and reported issues to supervisor for resolution.
  • Strapped items down over protective padding to secure throughout transportation.
  • Packed boxes by filling voids and arranging items to fit appropriately based on size, dimensions, and weight.
  • Followed safety protocols to prevent accidents and injuries.
  • Disconnected and reconstructed furniture by removing headboards from bed frames, unscrewing mirrors from dressers and reassembling tables.
  • Provided physical assistance during heavy lifting tasks as needed, minimizing risk of injury for both employees and clients'' possessions.
  • Communicated with customers courteously and professionally to drive satisfaction.
  • Demonstrated strong problem-solving skills when faced with unexpected challenges during moves, finding effective solutions that satisfied clients'' needs.

Stocker

Walmart
07.2020 - 07.2021
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Greeted customers and directed to requested products.
  • Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
  • Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
  • Assisted in conducting accurate physical inventory counts, resulting in improved stock management.
  • Assisted customers with special requests, enhancing their shopping experience at the store.
  • Streamlined restocking processes by consolidating backstock and removing damaged or expired items.
  • Provided backup support to cashiers during peak hours, resulting in shorter wait times for customers.
  • Demonstrated flexibility in adapting to different store sections as needed, supporting a cohesive stocking team environment across departments.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.

Cashier

Carowinds Amusement Park
05.2018 - 01.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.

Education

High School Diploma -

Olympic High School
Charlotte, NC
01.2021

Skills

  • Defensive driving
  • Driver assessment
  • Managing customer needs
  • Emergency procedures
  • Route planning
  • Planning routes
  • Developing training materials
  • Inspecting trucks
  • Teamwork and collaboration
  • Excellent communication
  • Adaptability and flexibility

Timeline

HVAC Apprenticeship

For My Guy Qomfort Specialist
09.2024 - Current

Driver Trainer

1-800-got-junk
01.2023 - Current

Mover

Bellhops Moving
05.2021 - 07.2022

Stocker

Walmart
07.2020 - 07.2021

Cashier

Carowinds Amusement Park
05.2018 - 01.2019

High School Diploma -

Olympic High School

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William Dozier