WILLIAM D'SOUZA
Vengurla
Summary
Experienced Information Technology Officer with a strong background in infrastructure, security planning, and daily operations management. Forward-thinking and strategic leader with over 5 years of experience in Shipboard IT. Expertise in implementing cost-effective system improvements, streamlining operations, and fostering a positive leadership style. Committed to driving efficiency and ensuring the smooth functioning of IT systems to support organizational goals.
Overview
12
12
years of professional experience
Work History
IT Officer
Celebrity Cruises
12.2021 - Current
- Follow policies and procedures provided by shore side Fleet IT, Ships management and the Company
- Support for all software applications on board
- Responsible for receiving, tracking and o-loading all IT related equipment on and o the vessel
- Set-up, set-down, and troubleshoot of embarkation check-in workstations and equipment
- Deploy Change Management Procedures for patches and upgrades to software applications
- Managing IT Support Specialists positions onboard
- Daily, Weekly, Monthly checklist tasks to be completed as per shoreside instructions
- Routine repairs and maintenance of hardware where possible
- Implement and manage the IT infrastructure onboard the cruise ship, ensuring reliable and secure connectivity for both passengers and crew members
- Provide technical support and assistance to all departments on board, ensuring smooth operation of IT systems throughout the ship
- Ensure compliance with data protection and privacy regulations, such as GDPR, by implementing appropriate security measures and conducting regular audits
- Ensure compliance with cybersecurity regulations and implement security measures to protect cruise ship's IT infrastructure and data
- Develop and deliver IT training programs to crew members to enhance their IT skills and productivity on board
- Manage and maintain the inventory of all IT-related equipment on board the cruise ship, including computers, servers, network devices, and peripherals
- Coordinate with external IT vendors and service providers to ensure timely resolution of technical issues and minimize downtime
- Oversaw IT department operations and training.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
- Support for all systems below:
- Network infrastructure
- VMware virtual infrastructure
- Backup Systems
- Satellite infrastructure, CCTV Systems
- IPTV Systems (xControl-MyTV)
- PBX System ( Cisco,Callisto,Mitel)
- Printers and Scanners
- Internet Café (iCafe) systems
- Specialized Marine, Technical & Hotel Department systems
- Support for all software applications on board such as:
- Microsoft Windows Operating Systems− (Desktop and Server)
- Microsoft Software updates for Server OS, Desktop OS and applications
- Microsoft Server Services: Active Directory, File Server, Print Server, Microsoft Device Management - SCCM
- Mobile Device Management - AirWatch, GroundControl
- Microsoft Windows Office -Office 2010,O365
- Unix and Linux based systems
- Ships Property Management System (SPMS) - Fidelio Cruise and other sub-systems within Fidelio
- Point-of-Sale System - Infogenesis
- Key-card door systems - VING, Visionline
- Electronic Mobile Mustering System
IT Support Specialist
Celebrity Cruises
03.2018 - 12.2021
- Management and support to shipboard computer systems and peripheral devices
- Management of shipboard windows server, Active directory
- Management, Group policy, File & print server management, Windows OS updates and software deployment using IBM Big fix server
- Ships daily and voyage procedures
- Monitoring and managing system data backups and recovery
- Shipboard Application Support
- Health monitoring of shipboard network devices
- Assigning users, groups & computer Rights & Permissions
- Installation, managing & sharing local & network printer
- Maintenance of the POS Machines
- Ensuring critical systems, specifically Front Oce Property Management System, Wireless, PBX ,Point of Sales systems are available 24/7 and operating to the required standards
- Ensuring all systems are covered by the proper maintenance contracts and follow up on suppliers; visits and maintenances
- Used ticketing systems to manage and process support actions and requests.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Shipboard Product Knowledge:
- Fidelio Cruise Management,
- Vision Online , AS400, Infogenesis POS system,
- Mitel Telephony, Apple TV & MyTV interactive system,
- IBM Lotus Notes, VMware
- Helpdesk Ticketing Platform:
- JIRA , BMC Remedy , iSupport, Service Now
Technical Supporter
Samartha Infosys
03.2013 - 01.2014
- Logging and processing support calls
- Managing stocks of equipment, consumables and other supplies
- Generating leads through continuous visits, building good relationship with clients
- Ensuring high customer satisfaction levels through prompt redress of their problems
- Installed & configured various servers & operating systems and escalated the issue to second or third level in accordance with help desk escalation process
- Managing up-gradation, service requests, software installations, new computer setups, etc
- Diagnosing & resolving all technical problems related to hardware, software & network within defined SLA
- Keeping up-to-date with the latest hardware and software technologies to provide eective technical support
Education
A+ Certification -
Pune University
N+ Certification - undefined
Pune University
Microsoft Azure Fundamental (AZ-900)(2021) MCID: 991861769 -
Microsoft
CCNA 200-301 - CSCO14537762 -
Cisco
06.2024
B.Com. (Accounts) - undefined
Nashik Open University
01.2014
Introduction To Cybersecurity (Cisco)
Cisco
07.2023
Skills
- System technician
- Software/hardware support specialist
- Hardware
- Software
- Operating systems
- Networking
- Handling multiple priorities
- Personal and professional development
- Grasping new technical concepts quickly
- Utilizing new technical concepts in a productive manner
- Communication
- Interpersonal skills
- People management skills
Personal Information
- Age: 33
- Visa: USA C1/D
- Visa Expiry: 10/01/25
- Passport Expiry Date: 08/01/30
- Nationality: Indian
Languages
English
Full Professional
Hindi
Native or Bilingual
Timeline
IT Officer
Celebrity Cruises
12.2021 - Current
IT Support Specialist
Celebrity Cruises
03.2018 - 12.2021
Technical Supporter
Samartha Infosys
03.2013 - 01.2014
A+ Certification -
Pune University
N+ Certification - undefined
Pune University
Microsoft Azure Fundamental (AZ-900)(2021) MCID: 991861769 -
Microsoft
CCNA 200-301 - CSCO14537762 -
Cisco
B.Com. (Accounts) - undefined
Nashik Open University
Introduction To Cybersecurity (Cisco)
Cisco
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