WILLIAM DUKES
Dallas,TX
Summary
Quality assurance leader with nearly two decades of experience guiding SAP S/4HANA, Workday, TRIRIGA, and POS testing across HR, finance, merchandising, and store systems. Leads onshore and offshore teams, automation, and release readiness with a record of 0 production defect leakage, strong requirements coverage, and major reductions in regression effort.
Overview
11
11
years of professional experience
Work History
Senior Quality Assurance Lead - SAP, S/4HANA
PETSMART, INC.
Phoenix, AZ
01.2018 - 2026
- Directed QA planning, execution, training, automation, and quality reporting for SAP and SAP S/4HANA programs across HR, merchandising, and finance.
- Led test delivery and defect management with Jira and Tricentis qTest, ensuring comprehensive requirement coverage and timely issue resolution.
- Delivered large-scale initiatives with 0 production defect leakage and 100% requirements coverage.
- Introduced agile defect-management practices, accelerating resolution of over 100 defects prior to pilot rollout, minimizing risk and ensuring project readiness.
Quality Assurance Project Leader - Global Business Services
WALMART, INC. - TECHNOLOGY DIVISION
Bentonville, AR
01.2017 - 01.2018
- Led test planning and automation for Workday and TRIRIGA implementations, managing 20+ onshore and offshore testers in Agile environment to ensure timely project delivery.
- Reduced manual regression testing 60%, saving 22,000 hours annually by automating end-to-end integration from mainframe and web services through SAP using Worksoft.
- Coordinated agile ceremonies, sprint priorities, and dependency tracking with product stakeholders.
- Managed project schedules, risks, and issue logs using Jira and Confluence.
Quality Assurance Project Leader - Store Systems / Point of Sale
WALMART, INC. - TECHNOLOGY DIVISION
Bentonville, AR
01.2014 - 01.2017
- Exceeded 90% register availability across 4,000+ U.S. stores for Black Friday; reduced manual regression testing 70% and achieved 0 production defect leakage.
- Directed QA strategy and executive reporting, coordinating Jenkins-based releases to enhance reliability of enterprise POS systems.
- Expanded self-checkout automation with Eggplant and Selenium, leading to recognition with an Outstanding Delivery Award for exceptional project delivery.
Earlier Walmart Roles
WALMART, INC. - TECHNOLOGY DIVISION
Bentonville, AR
01.2007 - 01.2014
- Advanced Software QA Engineer - QA Office; Advanced Software QA Engineer - Merchandising Enterprise; Senior Business Analyst - Quality Assurance; Business Analyst - Global Pricing Integration.
- Developed QA standards, managed processes and project demand, led 20+ offshore/vendor testers, and mitigated delivery risk while exceeding 98% UAT customer-satisfaction goal.
Education
Master of Business Administration (MBA) -
University of Arkansas
Fayetteville, ARBachelor of Science - Information Systems Technologies
Southern Illinois University
Carbondale, ILSkills
- SAP - S/4HANA Testing
- Test Automation
- End-to-End Testing
- UAT manamgent
- Agile Delivery
- Defect Management
- QA Strategy & Governance
- CI/CD & Release Readiness
- Jira
- Tricentis qTest
- Tricentis Tosca
- Worksoft
- Selenium
- Eggplant
- Jenkins
- Workday
- TRIRIGA
- Offshore Leadership
Title
Senior Software Quality Assurance Leader
Timeline
Senior Quality Assurance Lead - SAP, S/4HANA
PETSMART, INC.
01.2018 - 2026
Quality Assurance Project Leader - Global Business Services
WALMART, INC. - TECHNOLOGY DIVISION
01.2017 - 01.2018
Quality Assurance Project Leader - Store Systems / Point of Sale
WALMART, INC. - TECHNOLOGY DIVISION
01.2014 - 01.2017
Earlier Walmart Roles
WALMART, INC. - TECHNOLOGY DIVISION
01.2007 - 01.2014
Master of Business Administration (MBA) -
University of Arkansas
Bachelor of Science - Information Systems Technologies
Southern Illinois University