WILLIAM (BILL) DULAKIS
LUBBOCK,TX
Summary
Dynamic and innovative management professional with proven ability to balance strategic vision and meticulous attention to detail. Expertise in business development, fostering strong relationships across organizational levels, and driving initiatives that enhance operational efficiency. Skilled at identifying growth opportunities and implementing solutions that align with business goals. Committed to delivering results through collaboration and effective communication.
Overview
22
22
years of professional experience
Work History
Branch Manager
National Pump Company
Lubbock, TX
02.2026 - 09.2026
- Led branch operations, ensuring compliance with safety regulations and company policies.
- Analyzed workflow gaps, implemented process improvements, and reduced operational costs to improve operational efficiency.
- Analyzed market trends to optimize inventory management and maximize product availability.
- Mentored staff, fostering professional development and promoting a collaborative team environment.
- Planned and executed branch-focused strategic initiatives targeting profitability growth and customer satisfaction.
- Established strong relationships with clients, addressing concerns and driving loyalty initiatives.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Coordinated cross-functional teams to execute service delivery projects effectively and on schedule.
- Oversaw recruitment, training, and performance evaluations to build a high-performing team.
- Owned development and maintenance of branch safety standards to align safety practices with OSHA requirements.
- Coordinated team direction for 3PL contract logistics covering inbound receiving and outbound distribution.
- Implemented process improvements, enhancing workflow efficiency and reducing operational costs.
General Manager
American Tire Distributors
Lubbock, TX
02.2022 - 02.2026
- Establish and assure safe and compliant work environment with a target of minimizing the Total Case Incident Rate (TCIR) Conduct reviews and interventions to ensure the accuracy of physical inventory against virtual inventory. Efficiency of processing returned goods, with customers receiving credits in a timely manner. Engages drivers and warehouse staff to ensure on-time and complete deliveries Reviews and manages DC cost productivity, driving toward efficient labor and delivery costs per unit handled and delivered. Managed DC expenses to consistently meet monthly and annual budget goals. Developed and led talent within DC, overseeing recruitment, selection, training, and performance evaluations to foster a motivated and high-performing workforce. Ensure full compliance with OSHA, DOT, ADA and other governmental regulatory agencies while complying with Company policies concerning health and safety. Lead daily and weekly meetings with staff to identify and address issues and communicate messages and relevant changes from other parts of the Company. Developed and shared regular reports on DC performance with key internal audiences to ensure transparency and facilitate informed decision-making. Develop and make available information on returns, delivery status, delivery issues, credit hold, and other admin activities. Serve as the on-site inventory control expert. Coordinate and oversee all inventory procedures and systems including Bin Location System, WMS, inventory receiving, shipping, transfers and physical count comparisons. Recognized by Senior Management to assist in developing a Training Plan for new GMs.
- Directed operational strategies to enhance supply chain efficiency and customer satisfaction.
- Implemented performance metrics, leading to improved team productivity and accountability.
- Streamlined inventory management processes, reducing excess stock and minimizing waste.
Operations Manager
Walmart Distribution Center 6012
Plainview, TX
09.2006 - 02.2022
- Managed company operations, staff hiring, training, development, scheduling and supervision. Built relationships with associates and upper management to maintain an open line of communication. Responded to all Safety incidents and developed correction Action Plans. Generated comprehensive reports regarding incidents, events, and important business matters. Using data pulled from multi-line P&L. Presented data on DMS reviews to better analyze area opportunities to increase company profits and effectively drive KPIs. Forged and cultivated productive relationships with community members and other distribution center counterparts. Supervised a team of 13-15 area managers and 250 associates. Completed 20 performance reviews each quarter, offering praise and recommendations for improvement. Established operational objectives and work plans and delegated assignments to subordinate managers. Established and maintained 115 store partnerships and 42 other Distribution Centers.
- Co-Manager Walmart Store 8/2012 to 8/2014
Operations Manager
Walmart Stores
Plainview, TX
09.2006 - 02.2022
- Initiated key partnerships between the store and the community which resulted in over 20% revenue growth. Worked directly with Department Managers to achieve merchandising techniques. Developed a new process for over 200 associate evaluations which resulted in marked performance improvements. Responded to customer requests, comments and complaints via telephone and email. Researched and implemented warehousing techniques for better inventory control of backroom operations. Supported Home Office, Market Manager, and Senior Staff with daily operational functions. Verified data integrity and accuracy. Managed overall store operations more than $80,000,000 in sales annually. Controlled budget by managing P&L.
- Co-Manager Walmart Store 8/2012 to 8/2014
Territory Manager
Kelloggs
Plainview, TX
10.2004 - 09.2006
- Managed territory customers in an efficient and successful manner. Documented time calls results and submitted reports. Developed and presented talks on available products and services that could meet current business needs. Monitored expenses and time usage to maximize effectiveness. Listened attentively to client feedback and worked with sales team to maximize sales for each individual customer and overall company growth. Helped local clients expand business operations through targeted advertising. Asked appropriate open-ended questions to discover customers' needs and requirements. Delivered an elevated level of service to clients to both maintain and extend the relationships for future business opportunities. Initiated contact with customers to address issues quickly and prevent escalation. Maintained an extensive knowledge of competitors, their offerings, and their presence in assigned territory. Serviced accounts regularly to propose new products or services, enhancing revenue opportunities. Visited customer locations to determine needs, set up contracts and provide training. Trained and coached a team of five sales professionals focused on servicing all levels of customer accounts. Calculated sales commission for sales team of 5+ reps. Researched and customized service proposals for clients. Identified and qualified accounts to assess market potential. Identified and analyzed key competitors and related products.
- Analyzed market trends to identify growth opportunities and optimize product placements.
- Led territory sales strategies to maximize revenue and expand market share.
Education
High School Diploma -
Wittenberg-Birnamwood High School
Wittenberg, WI01-1984
Business Management
Community College Of The Air Force
Lajes Field, AzoresSkills
- Logistics Management
- Sales Strategy
- Branch operational leadership
- Operational efficiency
- Supply chain management
- Feedback analysis
- Work Flow Planning
- Budget management
- Risk management
- Workflow planning
- Distribution management
- Evaluation feedback analysis
- Time Management
Timeline
Branch Manager
National Pump Company
02.2026 - 09.2026
General Manager
American Tire Distributors
02.2022 - 02.2026
Operations Manager
Walmart Distribution Center 6012
09.2006 - 02.2022
Operations Manager
Walmart Stores
09.2006 - 02.2022
Territory Manager
Kelloggs
10.2004 - 09.2006
High School Diploma -
Wittenberg-Birnamwood High School
Business Management
Community College Of The Air Force