William Duncan
Gaffney,SC
Summary
Proven Electrician Technician with a robust background at Duncan’s Electrical, adept in electrical installations, troubleshooting, and ensuring code compliance. Excelled in enhancing security through meticulous CCTV/alarm system setups for Gnisec Security, achieving significant customer satisfaction. Demonstrates strong collaborative skills and a commitment to continuous skill improvement, effectively training peers and fostering long-term client relationships.
Overview
38
38
years of professional experience
Work History
Electrician Technician
Duncan’s Electrical
Gaffney, SC
06.1986 - Current
- Installed, tested and modified circuit breakers, controls, fuses, lights and motors.
- Fixed wiring and circuit systems to correct performance issues and safety concerns.
- Adapted quickly to changing project scopes or requirements while maintaining high-quality work standards under tight deadlines.
- Worked collaboratively with clients, team members, implementation consultants and resources across company to achieve desired results.
- Mentored junior electrician technicians, sharing knowledge on best practices to enhance team performance overall.
- Improved layouts for residential electrical systems and read blueprints.
- Enhanced electrical system safety by performing routine maintenance and inspections on various equipment.
- Monitored personal and employee safety practices, closely following National Electric Code and Type protocols.
- Reduced downtime for clients by efficiently troubleshooting and repairing electrical malfunctions in a timely manner.
- Installed complex electrical systems for new construction projects while adhering to strict deadlines without compromising quality or safety standards.
- Ensured compliance with local, state, and national electrical codes by staying up-to-date on industry changes and implementing them into daily work practices.
- Utilized advanced diagnostic tools and equipment to accurately identify issues within electrical systems, resulting in faster resolution times.
- Ensured minimal disruption of client operations during repair or maintenance activities through efficient scheduling and effective communication.
- Maintained security and fire alarm systems for commercial venues and completed inspections.
- Worked in both commercial and residential buildings installing and maintaining fuses.
- Mitigated risks associated with electrical hazards by conducting thorough risk assessments prior to beginning any task or project.
- Improved client satisfaction by providing exceptional customer service and addressing concerns in a professional manner.
- Interpreted and validated technical issues, test solutions, follow-up and escalate when necessary.
- Communicated with new and existing customers to discuss needs and explain how specific products and services could resolve problems and achieve goals.
- Assisted in creating accurate project estimates through careful evaluation of job specifications and materials requirements, resulting in increased profitability for the company.
- Installed electrical conduit and wiring for power, controls, and lighting.
- Tested wiring and other system parts for electrical flow and function.
- Tested, troubleshot, and calibrated equipment in shop and field.
- Replaced faulty wiring, switches and circuit breakers to reduce fire risks, boost service capacity and increase versatility.
- Obtained measurements and readings using volt and ohm meters, meggers, IC testers and dial indicators.
- Connected electrical systems to external power sources and programmed automated control systems to protect equipment from high voltage.
- Performed preventive maintenance tasks to verify proper working condition of electrical panels and conduits.
- Installed electrical wiring through conduits and holes in both flooring and walls.
- Interpreted blueprints, schematics, drawings, and layouts to complete repairs.
- Disconnected and removed motors and pumps.
- Inspected equipment for defects and safety hazards and completed necessary repairs.
- Worked to create safe, low-cost and dependable designs.
- Estimated numerical length of runs during new service installations.
- Interpreted scale drawings of new commissions to determine layout of materials and equipment.
- Prepared yearly and technical budgets for electricity projects.
- Evaluated finished assemblies for compliance with standard procedures and design requirements.
CCTV / Burglar Alarm Technician
Gnisec Security
Gaffney, SC
10.2006 - 02.2016
- Installed, tested and serviced alarm and associated systems for commercial and residential customers.
- Commissioned new fire alarm systems, installing related hardware and software required by facilities.
- Installed and tested fire detection and suppression systems.
- Sustained ongoing expertise in fire and safety regulations, confirming compliance of installed systems.
- Maintained alarm hardware inventory levels, safeguarding component availability for emergency calls.
- Performed troubleshooting on fire alarm systems, completing on-site repairs or transporting malfunctioning equipment to off-site lab for repair.
- Fully installed fire alarms and various security devices.
- Demonstrated features and functionality of alarm systems to customers.
- Communicated effectively with customers, answering questions, and concerns regarding systems.
- Established long-term relationships with clients, providing ongoing support for their security needs and earning repeat business opportunities.
- Maintained up-to-date knowledge of industry trends and advancements, enabling the recommendation of cutting-edge security options to clients.
- Elevated company''s professional image by maintaining clean worksites and adhering to uniform guidelines during service visits.
- Trained new technicians in proper installation techniques and safety protocols, resulting in a more cohesive team dynamic.
- Demonstrated commitment to continuous improvement, regularly seeking feedback from supervisors and peers to further develop skills in the field.
- Ensured reliable system operation, meticulously inspecting wiring connections and power sources.
- Provided exceptional customer service, addressing concerns promptly and offering tailored solutions to clients'' unique situations.
- Tested and repaired faulty systems and explained to customers proper ways to use system features.
- Improved customer satisfaction through timely and accurate installation of alarm systems.
- Performed annual inspections on fire and security alarm systems.
- Read and understood product manuals and blueprints.
- Educated customers on preventive care and regular maintenance to prevent system malfunctions.
Education
Associate Degree - Electronic Engineering
Spartanburg Technical College
Spartanburg, SC06.1986
High School Diploma -
Gaffney High School
Gaffney, SC06.1983
Skills
- Wiring diagrams
- Electrical Installation
- Electrical Troubleshooting
- Low-voltage Systems
- Power Distribution
- Circuit Analysis
- Electrical Code Compliance
- Electrical testing
- Grounding Systems
- Control systems
- Fire alarm systems
- Battery Systems
- Panel Building
- Lighting Design
- Circuit maintenance
- Wire harnesses expert
- National Electric Code understanding
- Arc Flash Safety
- Voltage Regulators
- Transformer Maintenance
- Surge Protection
- Hand and power tools
- Power supplies
- Electrical Safety
- Lighting Systems
- Electrical experience
- Installation and repair specialist
- AV and electronics repair
- National Electrical Code knowledge
- Analog electronics design
- Electrical Installations
- Equipment Troubleshooting
- Electrical systems installation
- Electrical Transmission and Distribution
- Blueprint and Schematic Reading
- Circuitry Assembly
- Budget Estimation
- Technical training
- Electrical Control Systems Installation
- Voltage and Current Meters
- Electrical Component Evaluation
- Codes and Standards Compliance
- Customer Relations
Timeline
CCTV / Burglar Alarm Technician
Gnisec Security
10.2006 - 02.2016
Electrician Technician
Duncan’s Electrical
06.1986 - Current
Associate Degree - Electronic Engineering
Spartanburg Technical College
High School Diploma -
Gaffney High School