Summary
Overview
Work History
Education
Skills
Timeline
Generic

William Durner

Hughesville,MD

Summary

Resourceful Police Dispatcher experienced in processing emergency calls within Charles County to quickly dispatch law enforcement and non-fire personnel. Communicated effectively with upset and irate citizens. Exercised good judgment to make sound decisions in emergency situations. Experienced in working with automatic call distribution and electronic dispatch systems to handle emergency and non-emergency calls. Certified Communications Training Officer. Familiar with determining type and extent of emergencies along with location of incident and other related information. Knowledgeable about local streets, geography and demographics of Charles County. Driven team player with a demonstrated record of success in work with people during life-threatening, dangerous and other tough situations. Proficient in emergency dispatching procedures and requirements. Focused 911 Dispatcher bringing over 20 years experience in the field. Well-versed in keeping emotions under control in order to work well in high-pressure moments. Proactive leader with strengths in communication, collaboration and supervisory experience. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes. Resourceful Police Dispatcher experienced in processing emergency calls to quickly dispatch law enforcement and non-fire personnel. Communicated effectively with upset and irate citizens. Exercised good judgment to make sound decisions in emergency situations.

Overview

28
28
years of professional experience

Work History

Police Communications Officer III

Charles County Sheriff's Office
Laplata, MD
04.2007 - Current
  • Operated law enforcement communication equipment and NCIC database to facilitate information to department.
  • Dispatched police, fire and EMS units to respond to emergent situations with established procedures.
  • Received and processed 9-1-1 emergency calls to dispatch emergency services.
  • Researched vehicular registration, driving records and warrant information to support officers with traffic stops.
  • Tracked call logs and shift data to enter into computer system.
  • Maintained contact with units on assignment to deliver further assistance and support when needed.
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Used radio, telephone and computer system to update first responders with new information.
  • Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
  • Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
  • Researched vehicle, wanted and missing persons information.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • When needed act in the capacity of Supervisor managing staff
  • When needed acted in capacity of Supervisor at District Station as clerk supervisor

Paramedic in Charge

Calvert Advanced Life Support
Prince Frederick, MD
04.1997 - 08.2007
  • Adhered to protocols and procedures to maintain safety of patients and paramedic crew.
  • Demonstrated dedication to providing quality care through continued training and education.
  • Developed strong rapport with other medical professionals to foster quality and efficient patient care.
  • Administered CPR and other life-saving techniques on patients in cardiac arrest.
  • Treated patients suffering from heart attacks, strokes and motor vehicle accident injuries.
  • Assessed emergency situations and prioritized medical care for patients.
  • Conducted equipment inspections and vehicle checks in adherence with required maintenance schedules.
  • Performed standard testing and administered medication to manage care in field and in transit.
  • Saved lives by administering medications, monitoring cardiac output and performing emergency intubations.
  • Directly supervising Emergency Medical Personnel regarding all patient care.
  • Maintaining communications with Emergency Physicians Via EMRC radio in regards to patient care for procedural requests and medication orders
  • Placing critical patients on ventilators, starting IV administration of medications

Dispatcher II

Charles County Emergency Services
Laplata, MD
04.2004 - 04.2007
  • Entered information on computerized systems to verify locations and notify nearest responders.
  • Maintained and updated crucial and confidential information, phone numbers and addresses.
  • Maintained current knowledge of personnel in field and completed deliveries or delays.
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Used radio, telephone and computer system to update first responders with new information.
  • Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
  • Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
  • Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
  • Dispatched police, fire, medical, proprietary security companies and other emergency agencies for callers in distress.
  • Read and effectively interpreted small-scale maps and information from computer screen to determine locations and provide directions.
  • Certified in CPR to provide First Point of Contact emergency assistance to callers.
  • Handling incoming alarm calls and verified passcodes to determine true emergencies from user errors.
  • Executed proficiency in digital telephone systems.
  • Responded professionally to telephone calls.
  • Co-operated with law enforcement agencies to provide evidence and assist with investigations.
  • When Needed acted in capacity of Supervisor

Police Dispatcher

Pax River Police
Pax River, MD
06.2001 - 06.2002
  • Operated law enforcement communication equipment and NCIC database to facilitate information to department.
  • Dispatched police, fire and EMS units to respond to emergent situations with established procedures.
  • Received and processed 9-1-1 emergency calls to dispatch emergency services.
  • Researched vehicular registration, driving records and warrant information to support officers with traffic stops.
  • Maintained contact with units on assignment to deliver further assistance and support when needed.
  • Tracked call logs and shift data to enter into computer system.
  • Delivered informative details to law enforcement and other first responders in preparation for situations prior to arrival.
  • Answered calls and complaints while providing community-oriented police services to improve and enhance quality of life community-wide.
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Used radio, telephone and computer system to update first responders with new information.
  • Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
  • Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.

Police Communications Dispatcher

Anne Arundel county Police
Glen Burnie, MD
04.2000 - 05.2001
  • Delivered informative details to law enforcement and other first responders in preparation for situations prior to arrival.
  • Received and processed 9-1-1 emergency calls to dispatch emergency services.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
  • Operated law enforcement communication equipment and NCIC database to facilitate information to department.
  • Dispatched police, units to respond to emergent situations with established procedures.
  • Researched vehicular registration, driving records and warrant information to support officers with traffic stops.
  • Maintained contact with units on assignment to deliver further assistance and support when needed.
  • Tracked call logs and shift data to enter into computer system.
  • Answered calls and complaints while providing community-oriented police services to improve and enhance quality of life community-wide.
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Used radio, telephone and computer system to update first responders with new information.
  • Dispatched calls to relevant police response personnel depending on individual call situations.

Paramedic Chief

Calvert Advanced Life support
Prince Frederick, MD
2005 - 2006
  • Assessed scene upon arrival and delegated team tasks in order of urgency to deliver appropriate care and bolster safety of involved parties.
  • Maintained accountability for ambulance equipment readiness and documented daily inspections.
  • Communicated with crew to devise strategy and prepare supplies and equipment while en route to scene.
  • Transferred patients to appropriately chosen medical facility and provided personnel with all necessary data and documentation.
  • Liaised with dispatch and crew to convey incident priority level and prepare for arrival on scene.
  • Promoted team morale and development, handling recruiting and training for vacancies to secure adequate personnel.
  • Remained level-headed and proactive during emergency situations.
  • Demonstrated dedication to providing quality care through continued training and education.
  • Coordinated working interview panel to review upcoming Paramedic skills via oral interview and demonstration of skills with local Medical director, board of directors and other Paramedic's in charge
  • Treated patients suffering from heart attacks, strokes and motor vehicle accident injuries.
  • Coordinated ordering of medications including controlled substances for agency
  • Attended County Government Chiefs council meetings and local agency administration meetings.

Dispatch Supervisor

All American Ambulance
Lothian, MD
1997 - 1998
  • Responded professionally to telephone calls.
  • Utilized [Technology] to record phone calls.
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Used radio, telephone and computer system to update first responders with new information.
  • Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
  • Supervised call takers and all incoming calls for service prioritizing resources and events.
  • When necessary counseled employees verbally or via written reprimand

Education

High School Diploma -

Southern Senior High
Lothian, MD
06.1994

Skills

  • CPR and First Aid
  • Call Routing
  • Data Entry
  • Verbal and Written Communication
  • Dispatch Coordination
  • Information Security
  • Emergency Response Procedures
  • Documentation and Reporting
  • Decision Making
  • Critical Thinking
  • Good Judgment
  • Rapid Needs Assessment
  • 911 System Information Databases
  • Active Listening
  • Emergency Medical Instruction
  • Prioritizing Situations
  • Law Enforcement Collaboration
  • NCIC Database
  • Problem-Solving
  • Map Reading
  • Emergency Police Dispatcher Certification
  • Dependable and Responsible
  • Emergency Medical Dispatcher Certification
  • Teletype Networks
  • Computer Skills
  • Team Leadership
  • Telephone Etiquette
  • Emergency Fire Dispatcher Certification
  • Ability to type over 45 WPM
  • Excellent inter personal communication skills
  • AED certified
  • Previous leadership and supervisory experience
  • Conflict resolution
  • Incident management
  • Time management
  • Supervisory skills
  • Training delivery

Timeline

Police Communications Officer III

Charles County Sheriff's Office
04.2007 - Current

Dispatcher II

Charles County Emergency Services
04.2004 - 04.2007

Police Dispatcher

Pax River Police
06.2001 - 06.2002

Police Communications Dispatcher

Anne Arundel county Police
04.2000 - 05.2001

Paramedic in Charge

Calvert Advanced Life Support
04.1997 - 08.2007

Paramedic Chief

Calvert Advanced Life support
2005 - 2006

Dispatch Supervisor

All American Ambulance
1997 - 1998

High School Diploma -

Southern Senior High

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