Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Websites
Affiliations
Accomplishments
Work Preference
Languages
Certification
Software
Interests
Timeline
CustomerServiceRepresentative
William Duvall

William Duvall

Monroe,NY

Summary

I am skilled in program, team, and project management. Proficient in mentoring staff, integrating ideas, and tailoring approaches to meet specific needs and goals. Committed to increasing productivity and streamlining procedures for organizations, focused on effectively overseeing financial, personnel, and operational aspects. Balances targets with resources and focus on long-term success. Reliable business professional with experience in project management, process improvement, and financial analysis. Proven ability to streamline business operations and reduce costs. Proficient in analyzing data to identify trends and developing strategies to improve efficiency.

Overview

23
23
years of professional experience

Work History

Business Consultant

enDevelopment Logistics
New Windsor, NY
08.2023 - Current

• Increased client satisfaction by implementing tailored solutions for their unique business needs.
• Streamlined operational processes with the integration of innovative technologies, reducing overall costs.
• Enhanced team productivity by guiding effective time management and prioritization techniques.
• Delivered successful projects within tight deadlines, ensuring consistent client satisfaction and timely project completion.
• Implemented data-driven decision-making processes to optimize resource allocation and boost profitability.

Store Manager

Arch-Telecom T-Mobile
Chester , NY
06.2022 - Current

• Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Maximized sales by creating innovative visual merchandising displays and store layouts.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.

Store Manager

Prime Communications AT&T
Monroe, NY
01.2016 - 06.2022

• Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Maximized sales by creating innovative visual merchandising displays and store layouts.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.

Store Manager

Wireless Icon Verizon Wireless
Monroe, NY
12.2010 - 12.2015

• Increased district sales by implementing effective marketing strategies and fostering strong relationships with key partners.
• Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
• Managed budget development process for the district, allocating resources effectively to drive growth while remaining fiscally responsible.
• Created robust succession plans for key positions within each location, ensuring seamless transitions and continued excellence in operations during personnel changes.

District Manager

Rolling Thunder Communications
Monroe, NY
09.2006 - 11.2010

• Increased district sales by implementing effective marketing strategies and fostering strong relationships with key partners.
• Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
• Managed budget development process for the district, allocating resources effectively to drive growth while remaining fiscally responsible.
• Created robust succession plans for key positions within each location, ensuring seamless transitions and continued excellence in operations during personnel changes.

Education

Associate of Science - Cyber Security

Rockland Community College
Ramapo NY
12.2022

High School Diploma -

MONROE WOODBURY HIGH
Monroe NY
06.2001

Skills

  • Shift Checklists
  • Staff Management
  • Product and Service Sales
  • Store Opening and Closing Procedures
  • Inventory Management
  • Maximizing Profitability
  • Staff Training
  • Goals and Performance
  • Staff Supervision
  • Work Planning and Prioritization
  • Multitasking and Organization
  • Financial Operations Management
  • Accurate Cash Handling
  • Time Management
  • Sales Expertise
  • Employee Motivation
  • Team Leadership
  • MS Office Proficiency

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

"You Miss 100% Of The Shots You Don't Take."
Wayne Gretzky

Affiliations

  • Deans List
  • Phi Sigma Omicron
  • Alpha Beta Gamma

Accomplishments

Business Consultant - enDevelopment LLC

• Successful Development and Launch of enDevelopment Logistics

Store Manager - Arch-Telecom

• Promoted from Assistant Manager to Store Manager

Store Manager - Prime Communications

• Promoted twice: Assistant Manager, Store Manager

• Presidents Club in 2017 and 2018

District Manager - Wireless Icon

• Promoted three times: Assistant Manager, Store Manager, District Manager

• Won Various Awards for being Employee of the Month

District Manager - Rolling Thunder Communications

• Promoted three times: Sales Representative, Assistant Manager, Store Manager, District Manager

• Certified Sprint/Nextel Repair Technician

Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leave401k matchStock Options / Equity / Profit Sharing4-day work week

Languages

English
Native or Bilingual
Spanish
Limited Working

Certification

Deans List - Full Time students who complete 12 or more credits and part time students who complete a full-time semester equivalent of study with a 3.25 GPA

Phi Sigma Omicron - Academic Honor Society to students completing 28 credits with minimum of a 3.25 GPA

Alpha Beta Gamma - National Business Honor Society - identified by red and black honor cords.

Software

Python

Visual Basic

Interests

Rebuilding Computers/Raspberry Pi's/ and Various other Electronics

Timeline

Business Consultant

enDevelopment Logistics
08.2023 - Current

Store Manager

Arch-Telecom T-Mobile
06.2022 - Current

Store Manager

Prime Communications AT&T
01.2016 - 06.2022

Store Manager

Wireless Icon Verizon Wireless
12.2010 - 12.2015

District Manager

Rolling Thunder Communications
09.2006 - 11.2010

Associate of Science - Cyber Security

Rockland Community College

High School Diploma -

MONROE WOODBURY HIGH
William Duvall