Overview
Work History
Education
Skills
Timeline
Generic

William Ellington

Columbus,GA

Overview

20
20
years of professional experience

Work History

Lead Locator

USIC
05.2019 - Current
  • Identified depths of water, sewer, gas, cable, oil and electric lines using [Type] equipment.
  • Used [Type] equipment to find subsurface utility lines and noted details in [Type] reports.
  • Reviewed maps and blueprints to identify locations for and sizes of underground utilities
  • Worked outdoors in harsh conditions to complete utilities location requirements within expected timeframes.
  • Photographed utility sites and marked lines with paint and flags for identification by excavating personnel.
  • Actively responded to emergency situations pertaining to illegal digging and excavation accidents.
  • Responded to service requests during and after business hours.
  • Worked closely with network administrators and server engineers to deliver quality service.

Pest Control Service Manager

Terminix
02.2014 - 04.2019
  • Resolved customer complaints in professional and timely manner.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Monitored service staff performance and provided feedback for improvement.
  • Met with customers to discuss service needs and offer available solutions.
  • Monitored inventory levels and placed orders to replenish stock.
  • Maintained records of service transactions and customer feedback for future reference.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Analyzed service reports to identify areas of improvement.
  • Implemented strategies to increase customer service satisfaction ratings.

Engineer

CSX Railroad
01.2004 - 11.2013
  • Communicated with train dispatchers to obtain and adjust directions.
  • Made public announcements on routes and delays.
  • Cut, switched and supervised loading and unloading of railcars.
  • Maintained strict schedules for passengers and cargo.
  • Performed daily inspections on switches.
  • Performed air brake and electrical connection coupling.
  • Signaled crew members, utilizing hand or flag signals, radio communications and lantern.
  • Prepared forms, required reports, switch lists and train orders daily.
  • Inspected train in motion and stationary to determine proper functionality.
  • Communicated through various methods to conduct train movement.

Education

High School Diploma -

Troup County High School
Lagrange, GA
05.2003

Skills

  • Manhole Safety
  • Hand Tools
  • Routing
  • Service Requests
  • Active Listening
  • Quality Improvement
  • Negotiation and Conflict Resolution

Timeline

Lead Locator

USIC
05.2019 - Current

Pest Control Service Manager

Terminix
02.2014 - 04.2019

Engineer

CSX Railroad
01.2004 - 11.2013

High School Diploma -

Troup County High School

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William Ellington