William Ellington
Columbus,GA
Overview
20
20
years of professional experience
Work History
Lead Locator
USIC
05.2019 - Current
- Identified depths of water, sewer, gas, cable, oil and electric lines using [Type] equipment.
- Used [Type] equipment to find subsurface utility lines and noted details in [Type] reports.
- Reviewed maps and blueprints to identify locations for and sizes of underground utilities
- Worked outdoors in harsh conditions to complete utilities location requirements within expected timeframes.
- Photographed utility sites and marked lines with paint and flags for identification by excavating personnel.
- Actively responded to emergency situations pertaining to illegal digging and excavation accidents.
- Responded to service requests during and after business hours.
- Worked closely with network administrators and server engineers to deliver quality service.
Pest Control Service Manager
Terminix
02.2014 - 04.2019
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Monitored service staff performance and provided feedback for improvement.
- Met with customers to discuss service needs and offer available solutions.
- Monitored inventory levels and placed orders to replenish stock.
- Maintained records of service transactions and customer feedback for future reference.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Analyzed service reports to identify areas of improvement.
- Implemented strategies to increase customer service satisfaction ratings.
Engineer
CSX Railroad
01.2004 - 11.2013
- Communicated with train dispatchers to obtain and adjust directions.
- Made public announcements on routes and delays.
- Cut, switched and supervised loading and unloading of railcars.
- Maintained strict schedules for passengers and cargo.
- Performed daily inspections on switches.
- Performed air brake and electrical connection coupling.
- Signaled crew members, utilizing hand or flag signals, radio communications and lantern.
- Prepared forms, required reports, switch lists and train orders daily.
- Inspected train in motion and stationary to determine proper functionality.
- Communicated through various methods to conduct train movement.
Education
High School Diploma -
Troup County High School
Lagrange, GA05.2003
Skills
- Manhole Safety
- Hand Tools
- Routing
- Service Requests
- Active Listening
- Quality Improvement
- Negotiation and Conflict Resolution
Timeline
Lead Locator
USIC
05.2019 - Current
Pest Control Service Manager
Terminix
02.2014 - 04.2019
Engineer
CSX Railroad
01.2004 - 11.2013
High School Diploma -
Troup County High School