William Ellis Keen
Tifton,USA
Summary
Results-oriented operations manager with extensive experience in cross-functional leadership and budget oversight. Instrumental in implementing process improvements that streamlined workflows and reduced waste, leading to a $4 million decrease in inventory costs. Strong communicator and mentor, dedicated to building high-performing teams and exceeding customer satisfaction.
Overview
18
18
years of professional experience
Work History
Senior Manager, Packaging Operations
Molson Coors Beverage Company
Albany, GA
01.2026 - Current
- Coordinated cross-functional teams to enhance operational efficiency and productivity.
- Developed strategic plans aligning with company growth objectives and market trends to support long-term success.
- Oversaw budget allocations and resource management for multiple projects.
- Implemented process improvements that streamlined workflows and minimized waste.
- Mentored junior managers, fostering skill development and team collaboration.
- Developed long-term relationships with key stakeholders including customers, suppliers, regulatory bodies.
Sr. Manager, Factory Operations
Heatcraft Worldwide Refrigeration
Tifton, USA
02.2023 - 01.2026
- Improved NPS score from 54 to 71 within two years.
- Reviewed customer satisfaction levels regularly by surveying customer base and analyzing results.
- Shared daily performance metrics with Director of Operations to support informed decision-making.
- Worked with Sales Operations to plan and carry out business development events and strategies.
- Met with customers and led factory tours to highlight Tifton factory enhancements.
- Improved efficiency by four percentage points year over year.
- Cut need for second shift, saving over $300000 by removing shift differential pay for 46 employees.
- Supported plant operations budget management while improving P&L conversion cost, MCR, and scrap reduction efforts.
Lead Supervisor, Warehouse & Materials
Heatcraft Worldwide Refrigeration
Tifton, USA
03.2022 - 01.2023
- Oversaw material flow and movement from warehouses to production lines, aligning with production needs to optimize resource utilization.
- Managed materials business segment, overseeing receiving, kitting, and material flow to ensure operational efficiency.
- Reduced on hand inventory by $4 million.
- Facilitated team coordination during annual inventory assessment, enhancing accuracy and accountability in inventory management.
Production Supervisor-Manufacturing
Heatcraft Worldwide Refrigeration
Tifton, USA
03.2017 - 04.2022
- Supervised all production areas within facility to ensure operational efficiency.
- Monitored product quality to meet organizational and customer expectations.
- Trained and evaluated employees to enhance job performance and maintain quality standards.
- Conducted scheduling of production line to align with distribution schedules and customer needs.
- Supported other areas of organization to facilitate smooth cross-functional collaboration.
Mechatronics Instructor
Southern Regional Technical College
Tifton, USA
02.2016 - 02.2017
- Instructed college students in basic electricity, PLCs, pneumatics, hydraulics, and robotic systems, fostering hands-on skills and theoretical knowledge.
- Install and maintain PLCs, pneumatic trainers, industrial robots, and other industrial systems equipment for the purpose of training students.
- Developed and implemented program material for new and revised programs of study, enhancing curriculum relevance and student engagement.
- Led collaboration among mechatronics instructors across two campuses, improving instructional consistency and sharing best practices.
Journeyman Electrician
Bilfinger Industrial Services
Albany, USA
06.2015 - 01.2016
- Installed and repaired industrial electrical systems and components to ensure operational reliability.
- Ran conduit, pulled wire, and installed electrical components to support efficient system functionality.
- Make terminations of cables and wire in switchgears and all areas of power distribution.
- Install PLCs, drives, and other necessary equipment.
- Troubleshoot electrical machines and equipment.
- Executed preventive maintenance and responded to emergency breakdowns across manufacturing areas to minimize downtime.
- Ensured safe operation of equipment and tools during electrical projects.
- Train new employees in my area to ensure safety, quality, and productivity of work are maintained.
Sergeant
Turner County Sheriff's Office
Ashburn, USA
12.2011 - 06.2015
- Led team of traffic enforcement officers in initiatives targeting drug trafficking along Interstate 75 in Georgia, enhancing community safety.
- Developed and conducted drug awareness programs for students from elementary school to college, fostering informed decision-making about substance use.
- Presented drug awareness programs and seminars on substance abuse prevention to diverse audiences across high school and college campuses, promoting healthy lifestyles.
Fabrication Cell Group Leader/Robotics Technician
Heatcraft Worldwide Refrigeration
Tifton, USA
06.2008 - 12.2011
- Managed tube fabrication, sheet metal, and coil build cells to ensure seamless operations in a fast-paced value stream.
- Performed preventive maintenance and troubleshooting on all department machines to minimize downtime and maintain operational efficiency.
- Maintained FANUC robots by performing routine checks and updates on their programming.
- Trained new hourly team members in machine operation, brazing, and welding to enhance skill levels and ensure safety compliance.
- Monitor operation of PLC controlled machines.
Education
Master of Science - Supply Chain Management
Middle Georgia State University
Macon, GA05-2024
Bachelor of Science - Organizational Leadership
Valdosta State University
Valdosta, GA05-2022
Skills
- Operations management
- Process optimization
- Continuous improvement
- Production scheduling
- Budget management
- Inventory control
- Quality assurance
- Employee training
- Team leadership
- Customer relations
- Partnership development
- Effective communication
Summary Of Experience
Successful, results driven leader in manufacturing and operational leadership with extensive experience (17 years) in manufacturing, supply chain management, technical training, program development, maintenance, and process improvement. Experience includes leading employees in manufacturing, law enforcement, and education/training organizations. My core competencies include effective communication, customer focus, decision quality, situational adaptability, organizational savvy, community sustainability, and resilience.
Timeline
Senior Manager, Packaging Operations
Molson Coors Beverage Company
01.2026 - Current
Sr. Manager, Factory Operations
Heatcraft Worldwide Refrigeration
02.2023 - 01.2026
Lead Supervisor, Warehouse & Materials
Heatcraft Worldwide Refrigeration
03.2022 - 01.2023
Production Supervisor-Manufacturing
Heatcraft Worldwide Refrigeration
03.2017 - 04.2022
Mechatronics Instructor
Southern Regional Technical College
02.2016 - 02.2017
Journeyman Electrician
Bilfinger Industrial Services
06.2015 - 01.2016
Sergeant
Turner County Sheriff's Office
12.2011 - 06.2015
Fabrication Cell Group Leader/Robotics Technician
Heatcraft Worldwide Refrigeration
06.2008 - 12.2011
Master of Science - Supply Chain Management
Middle Georgia State University
Bachelor of Science - Organizational Leadership
Valdosta State University