Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

William Endejan

Herculaneum,MO

Summary

Driven leader with a strong mechanical aptitude and public relation expertise, enhancing operational efficiency at Merchandise Pickup Services. Demonstrated proficiency in forklift operation, maintaining composure under pressure to elevate customer satisfaction levels. Proven ability to utilize hand tools effectively while fostering a culture of teamwork and safety.

Overview

30
30
years of professional experience

Work History

Maintenance / Driver

Merchandise Pickup Services
Arnold, MO
01.2014 - 08.2016
  • Installed, removed, and maintained over 800 donation boxes in 100 mi radius
  • handled all maintenance on headquarters, phone room, and store front
  • Enhanced customer satisfaction by providing courteous and professional service.
  • collected donations on special events
  • Kept detailed records of all trips taken, including mileage, fuel usage and any repairs made.
  • Communicated effectively with customers regarding product delivery status updates.
  • Loaded and unloaded cargo from trucks safely and efficiently.
  • Moved vehicles between locations for maintenance or repair work on 10 vehicles
  • Operated fork lift

Assistant Manager

Goodwill Store
St. Louis County, MO
01.2007 - 12.2007
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Ensured compliance with safety regulations and company policies.
  • Created reports on sales trends, inventory levels, and financial data.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Maintained up-to-date knowledge of company products and services.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Delegated work to staff, setting priorities and goals.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Firefighter /Advanced Care Paramedic

Rock Community Fire District
Arnold, MO
07.1991 - 01.2000
  • Saved two lives from cardiac arrest
  • Analyzed situations to quickly adopt courses of action with regard to surroundings and circumstances.
  • Attended trainings to maintain wealth of knowledge in firefighting techniques and suppression methods, enabling quick decision making during actual emergencies.
  • Participated in continuing education programs designed to improve knowledge base related to area of specialty.
  • Initiated intravenous therapy, administered medications and monitored vital signs of critically ill patients.
  • Provided emergency advanced life support care to patients at accident scenes or other medical emergencies.
  • Utilized critical thinking skills to assess potential risks associated with interventions prior to administering them.
  • Maintained patient records, wrote reports on incidents and completed required paperwork accurately.
  • Provided educational presentations regarding fire prevention techniques to local schools and businesses.
  • Communicated effectively with crew members while performing tasks under stressful conditions.
  • Operated specialized equipment such as pumps, aerial ladder trucks, and hazardous material units.
  • Performed search and rescue operations in hazardous environments.
  • Participated in training drills and exercises to maintain proficiency in fire suppression tactics.
  • Certified and trained for many special skills and rescue (i.e. water rescue, vehicle rescue, cave rescue, vertical rescue, elevator rescue, confined space rescue, and hazardous materials to name a few)

Recreational Supervisor

City of Arnold Parks and Recreation Department
Arnold, MO
05.1986 - 08.1996
  • Created policies and procedures to ensure safe operation of recreation facilities.
  • Developed strategies to promote participation in recreational programs throughout the community.
  • Tracked inventory levels of equipment used during various recreation activities.
  • Organized, supervised and evaluated staff members in a variety of recreation activities.
  • Collaborated with outside vendors to coordinate delivery of supplies needed for programming.
  • Established procedures for scheduling facility use by groups or organizations.
  • Maintained records of patron attendance, program fees and other related information.
  • Provided leadership in managing daily operations at the recreation center.
  • Prepared weekly reports on progress and results achieved from different recreation initiatives.
  • Assisted in creating and maintaining budget for recreational activities.
  • Monitored safety regulations and guidelines for all participants in recreational activities.
  • Coordinated special events such as birthday parties, holiday celebrations and field trips.
  • Mentored staff and students in safety procedures and protocols to prevent accidents and injuries.
  • Participated in games and recreational activities which encouraged individuals and staff to join in.
  • Established long-lasting relationships with both staff members and students to support program success.
  • Sought out opportunities to improve service levels and corrected problems.
  • Settled disputes or helped solve other customer concerns.
  • Helped recruit, hire and train department employees.
  • Monitored and controlled expenses according to budgetary guidelines.

Head of Sporting Goods Department

Grandpa Pigeons
Arnold, MO
11.1986 - 11.1988
  • Interacted with customers, explaining important product features in detail, which helped in purchasing decisions.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Maintained positive working relationship with fellow staff and management.
  • Participated in credit and collections activities.
  • Assisted organizational efforts by filing, entering data and answering phones.
  • Broke down boxes for garbage and recycling.
  • Stocked shelves
  • Made copies of keys
  • Sold fishing and hunting licenses

Education

Associate of Applied Science - Paramedics / Fire Science

Jefferson College
Hillsboro, MO
05-1995

Associate of Science - Mechanical Engineering

Jefferson College
Hillsboro, MO
05-1990

Some College (No Degree) - Mathematics / Secondary Education

University of Missouri
Columbia, MO

Skills

  • Forklift certification
  • First aid training
  • Hand tools proficiency
  • Mechanical aptitude
  • Class E Drivers License

Affiliations

  • I've always been a part of extra curricular activities and groups throughout my schooling and life... Held offices in groups, receiving special awards, and willing to help others to be their best as I work very hard to be mine... Played almost all sports... In school choir and musical... Honors fraternity and classes... Graduated top of my class, Summa cum laude in my Paramedics degree... I love to sing... I insist to work in a productive, team oriented environment that strives to be as pleasing and positive in working with and helping others...

Timeline

Maintenance / Driver

Merchandise Pickup Services
01.2014 - 08.2016

Assistant Manager

Goodwill Store
01.2007 - 12.2007

Firefighter /Advanced Care Paramedic

Rock Community Fire District
07.1991 - 01.2000

Head of Sporting Goods Department

Grandpa Pigeons
11.1986 - 11.1988

Recreational Supervisor

City of Arnold Parks and Recreation Department
05.1986 - 08.1996

Associate of Applied Science - Paramedics / Fire Science

Jefferson College

Associate of Science - Mechanical Engineering

Jefferson College

Some College (No Degree) - Mathematics / Secondary Education

University of Missouri

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William Endejan