William Escobar
Raleigh,NC
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
31
31
years of professional experience
Work History
Presale
PepsiCo
11.1989 - 02.2021
- Cultivated and maintained strong relationships with customers to ensure a positive customer experience.
- Worked closely with sales team on understanding customer requirements, promoting products and delivering sales support.
- Assisted customers in troubleshooting product issues and provided timely technical support.
- Presented technical presentations to clients to explain product features and benefits.
- Collaborated with cross-functional teams to deliver successful product implementations.
- Helped customers improve results by recommending changes focused on lowering costs, increasing production, or adding new functionality.
Education
Associate of Arts - Business Administration
William Paterson University of New Jersey
Wayne, NJ05.1999
Languages
Spanish
Native or Bilingual
Timeline
Presale
PepsiCo
11.1989 - 02.2021
Associate of Arts - Business Administration
William Paterson University of New Jersey
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