William Faucette
Fuquay-Varina,NC
Summary
Seasoned Operations Manager and talented leader with 8 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
17
17
years of professional experience
Work History
Operations Manager
GALOT Racing LLC
01.2016 - 12.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Mitigated business risks by working closely with staff members and assessing performance.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Ensured all equipment is operational (Tractors, Forklifts, Point of sale system, Scoreboards, ect.)
Heavy Equipment Repair Mechanic
Hipp Farms
07.2011 - 12.2015
- Maintained quality and safety by reporting equipment issues and malfunctions for repairs.
- Selected hand tools, power tools and precision measuring instruments according to task requirements.
- Troubleshot equipment malfunctions utilizing diagnostic tools and technical manuals.
- Removed worn or faulty components for replacement or repair.
- Performed routine maintenance and repairs on heavy equipment such as bulldozers and backhoes.
- Replaced defective wiring systems, hydraulics, and braking systems to return machines to service.
- Repaired and replaced engine parts such as pistons, cylinders and liners to restore function.
- Changed oils, inspecting brakes and replace filters to perform preventive maintenance services on heavy equipment.
- Evaluated heavy equipment to determine necessary repairs and maintenance requirements.
- Read and interpreted technical manuals for troubleshooting and repair purposes.
Equipment Operator
Hipp Farms
03.2007 - 06.2011
- Operated range of heavy equipment on regular basis with advanced skill.
- Used tractors, backhoe, skid steer, sprayers , combine.
- Maintained and cleaned equipment after each job and inspected.
- Trained in diverse pieces of equipment and useful attachments to handle team needs.
- Completed minor repairs and replacements of equipment parts to restore functionality.
- Drove vehicles to and from work sites and maintained clean driving record.
- Loaded and unloaded materials from trucks, cranes and other and coordinated supplies to promote efficiency.
- Graded earth and smoothed surfaces as part of projects or finish work.
- Monitored fuel, oil and water levels of heavy equipment.
- Operated heavy equipment to move large quantities of dirt and debris.
- Performed preventive maintenance to prolong life of equipment.
- Employed bulldozers, loaders and backhoes for construction projects.
Education
Associate of Arts - Business
Wake Technical Community College
Raleigh, NC06.2015
High School Diploma -
Harnett Central High School
Angier, NC06.2011
Skills
- Customer Service
- Workflow Optimization
- Process Improvement
- Program Administration
- Maintenance Planning
- Marketing
- Inventory Management
- P&L Management
- Risk Management
- Inventory Control
Section name
Growing up around equipment my whole life it has became natural to me. My grandfather Billy Hipp was the service manager at Revels Tractor (now quality equipment) for 48 years. I've always enjoyed being around equipment, it has just became a natural understanding.
Timeline
Operations Manager
GALOT Racing LLC
01.2016 - 12.2023
Heavy Equipment Repair Mechanic
Hipp Farms
07.2011 - 12.2015
Equipment Operator
Hipp Farms
03.2007 - 06.2011
Associate of Arts - Business
Wake Technical Community College
High School Diploma -
Harnett Central High School
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