Summary
Overview
Work History
Education
Skills
Affiliations
Work Preference
Timeline
Generic

William Feeley

Assistant Manager
Pinellas Park,FL

Summary

Accomplished Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.

Overview

10
10
years of professional experience

Work History

Assistant Store Manager

Harbor Freight Tools USA
07.2020 - Current
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Created and maintained safe and secure work environments for employees.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Reported issues to higher management with great detail.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Logistics Supervisor

Harbor Freight Tools USA
05.2019 - 07.2020
  • Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
  • Reviewed order data to verify transactions and shipping dates.
  • Organized warehouse space and planned layouts to allow for maximum storage capabilities.
  • Collaborated with other supervisors to maintain smooth inter-departmental communication and operations.
  • Verified transactions, product orders, and shipping dates and entered information into databases and reports.
  • Monitored logistics performance and identified improvement opportunities.
  • Selected, trained and developed logistics personnel to achieve high-performing teams.

Sales Supervisor

Harbor Freight Tools USA
05.2017 - 05.2019
  • Increased customer satisfaction by addressing and resolving client concerns efficiently.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
  • Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.

Tool Rental Manager

Home Depot
04.2016 - 04.2017
  • Complied with governmental and other regulatory agencies by following policies and documenting transactions.
  • Executed sales and marketing initiatives to increase revenue for company.
  • Partnered with outside sales to identify critical accounts with growth opportunities.
  • Resolved customer disputes to maintain positive relationships and increase customer base.
  • Implemented rental asset processes and cleanliness standards.
  • Drafted quotes, confirmed orders, and managed transfers to handle rental needs efficiently.
  • Placed sales calls and handled sales for incoming customer calls.

Pro Desk Manager

Home Depot
04.2014 - 04.2016
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Attended staff meetings and brought issues to attention of upper management.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

Education

Bachelor of Arts - Business Administration And Management

American InterContinental University
Schaumburg, IL
08.2014

Skills

  • Department Oversight
  • Loss Prevention
  • Customer Relations
  • Store Organization
  • Hiring and Training
  • Mentoring and Coaching

Affiliations

  • American Legion
  • Sons of the American Legion

Work Preference

Work Type

Full Time

Work Location

On-SiteRemote

Important To Me

Career advancementWork-life balanceCompany CulturePersonal development programsHealthcare benefits401k matchStock Options / Equity / Profit SharingPaid sick leavePaid time off

Timeline

Assistant Store Manager

Harbor Freight Tools USA
07.2020 - Current

Logistics Supervisor

Harbor Freight Tools USA
05.2019 - 07.2020

Sales Supervisor

Harbor Freight Tools USA
05.2017 - 05.2019

Tool Rental Manager

Home Depot
04.2016 - 04.2017

Pro Desk Manager

Home Depot
04.2014 - 04.2016

Bachelor of Arts - Business Administration And Management

American InterContinental University

Similar Profiles

CREATE PROFILE
William FeeleyAssistant Manager