William Feliciano Crespo
Kissimmee,FL
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams. Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines.
Overview
20
20
years of professional experience
Work History
Uber Partner
Uber
02.2018 - Current
- Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
- Maintained a high driver rating through excellent communication and navigational skills.
- Enhanced passenger experience by keeping a clean and comfortable vehicle environment.
- Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
- Built rapport with passengers through friendly conversation and attentive listening.
- Handled ride requests professionally, respecting privacy boundaries of both riders and drivers.
- Managed challenging situations calmly, addressing any conflicts or issues that arose during rides.
Supervisor of Operations
Owens Realty Services
08.2015 - 02.2018
- Coordinated cross-functional teams, ensuring successful completion of projects and meeting deadlines.
- Reduced employee turnover by providing thorough training and consistent performance feedback to staff members.
- Enhanced cleaning efficiency by implementing new procedures and techniques for the crew.
- Improved client satisfaction with high-quality cleaning services through regular inspections and addressing issues promptly.
- Maintained a safe working environment by enforcing compliance with safety regulations and ensuring proper usage of equipment.
- Developed strong relationships with vendors, negotiating favorable pricing for cleaning products and materials used in daily operations.
- Boosted employee morale by recognizing outstanding work efforts and providing regular opportunities for professional development.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Assisted in strategic planning efforts within the organization by providing valuable insights based on experience leading teams within similar industries.
Insurance Manager
Total Protection Inc
07.2013 - 07.2015
- Improved client satisfaction by streamlining insurance claim processes and enhancing communication channels.
- Developed and implemented successful sales strategies for increased revenue and market share in the insurance sector.
- Managed a team of insurance agents, providing training and support to maximize sales performance and customer service quality.
- Reduced costs by identifying inefficiencies in workflows and implementing process improvements throughout the organization.
- Increased customer retention rates through proactive policy reviews and personalized coverage recommendations.
- Evaluated risk profiles for clients, ensuring appropriate levels of coverage while minimizing potential losses for the company.
- Maintained strong relationships with key industry partners, leading to valuable networking opportunities and advantageous collaborations.
- Implemented marketing campaigns targeting prospective clients, resulting in increased brand awareness and lead generation efforts.
Insurance Agent
Expert Marketing Consultants
10.2010 - 07.2013
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Participated in ongoing professional development activities, staying current with industry trends and regulatory changes affecting insurance products and services.
- Mentored junior agents, sharing industry insights and best practices for success in the field.
Insurance Specialist
Medical Cards System, MCS
01.2004 - 08.2010
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Streamlined policy management by regularly updating client information and tracking policy changes.
- Increased sales revenue with persuasive presentations of insurance products tailored to clients'' needs.
- Supported underwriting department by meticulously reviewing applications for accuracy and risk assessment.
- Ensured regulatory compliance through diligent monitoring of company practices and adherence to guidelines.
- Optimized revenue opportunities by identifying cross-selling possibilities within the existing client base.
- Maintained a high level of industry expertise through continuous professional development courses and certifications in the field of insurance specialty.
Education
Bachelor of Arts - Business Management
Inter American University of Puerto Rico Aguadilla
Aguadilla, PR05.2008
Skills
- Customer service orientation
- Time management
- Excellent communication
- Professionalism
- Problem-solving
- Self-motivation
- Punctuality
- Positive attitude
- Attention to detail
- Cleanliness
- Multitasking
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Uber Partner
Uber
02.2018 - Current
Supervisor of Operations
Owens Realty Services
08.2015 - 02.2018
Insurance Manager
Total Protection Inc
07.2013 - 07.2015
Insurance Agent
Expert Marketing Consultants
10.2010 - 07.2013
Insurance Specialist
Medical Cards System, MCS
01.2004 - 08.2010
Bachelor of Arts - Business Management
Inter American University of Puerto Rico Aguadilla
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