William Fennell
Selkirk,NY
Summary
Knowledgeable Peer Advocate with strong background in providing peer support and recovery services. Proven ability to foster meaningful connections and support clients through challenging situations. Demonstrated effective communication and problem-solving skills to facilitate recovery and personal growth.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Care Coordinator
RISE Housing and Support Services
02.2025 - 09.2025
- Community Outreach in conjunction with Saratoga Springs Police Department to assist the homeless and persons with addictions get needed services.
- Coordinated client intake processes to ensure timely access to housing and support services.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Advocated for patients'' rights within the healthcare system, working diligently to address concerns or barriers to care.
Service Manager
FleetPride
06.2022 - 06.2024
- Oversaw daily operations ensuring efficient service and team productivity.
- Conducted regular performance evaluations, providing mentorship to junior staff members.
- Ensured compliance with safety regulations and company policies, maintaining high standards of workplace safety.
Shop Manager
Callanan Industries
04.2018 - 05.2022
- Supervised daily operations to ensure optimal production from employees.
- Ensured compliance with health and safety regulations, fostering a safe shopping environment.
- Led team meetings to communicate goals, address challenges, and motivate staff performance.
Security Guard
S & K Security
01.2016 - 01.2018
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
Police Officer
Schenectady Police Department
12.2000 - 06.2015
- Enforced laws and maintained public safety through proactive patrols and community engagement.
- Investigated crimes, gathered evidence, and prepared detailed incident reports for prosecution.
- Collaborated with local agencies to coordinate responses to emergencies and critical incidents.
- Conducted traffic stops and issued citations, ensuring compliance with state regulations.
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.
- Reduced criminal activity in assigned areas through proactive policing and community engagement.
- Trained new officers on department policies and procedures, fostering a professional work environment focused on public service.
Police Officer
Ravena Police Department
06.1995 - 12.2000
- Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
- Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
- Enforced traffic laws diligently, promoting road safety and reducing accident rates.
Education
High School Diploma -
Albany High School
Albany, NY06-1991
Skills
- Collaborative peer support
- Mental health awareness
- Conflict de-escalation
- Relationship building and management
- Cultural awareness
- Motivational interviewing
- Multicultural sensitivity
Certification
- NYS Certified Peer Advocate
- ICISF Certified Individual and Group Critical Incident Debriefing.
- First Aid/CPR/AED
Timeline
Care Coordinator
RISE Housing and Support Services
02.2025 - 09.2025
Service Manager
FleetPride
06.2022 - 06.2024
Shop Manager
Callanan Industries
04.2018 - 05.2022
Security Guard
S & K Security
01.2016 - 01.2018
Police Officer
Schenectady Police Department
12.2000 - 06.2015
Police Officer
Ravena Police Department
06.1995 - 12.2000
High School Diploma -
Albany High School