William Ferguson
Altamonte Springs,FL
Summary
Motivated Field Supervisor proficiently manages personnel in variety of project scenarios. Facilitates successful operational procedures with insight into specific task requirements. Tactful communicator provides advantageous guidance toward ideal results.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Fiber Optic Technician
Next Solutions
Sanford, FL
04.2022 - 06.2023
- Adhered to safety policies and procedures to install or remove IP set-top devices, optical network terminals and wireless access points.
- Conducted site surveys to validate customer's infrastructure.
- Performed troubleshooting and equipment testing to identify and correct problems end to end and network-wide.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Responded to service requests during and after business hours.
Solar Installation Technician
WattSun Solar
Apopka, FL
03.2022 - 02.2023
- Maintained updated knowledge of all equipment, products, and services to properly educate customers.
- Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Read Schematics and followed them to complete install
- Evaluated equipment to determine if it needed to be repaired or replaced.
- Scheduled and performed maintenance, repair and upgrades of existing equipment and systems.
- Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
Front Desk Associate
YMCA
Winter Garden, FL
02.2022 - 08.2022
- As a front desk associate we were tasked with scheduling, phone calls, membership, introductions, tours, customer service, health center, information, volunteering, and community outreach programs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained transaction security by verifying payment cards against identification.
- Entered and maintained departmental records in company database.
- Managed multiple tasks and met time-sensitive deadlines.
Amazon Delivery Driver
On Time Prime LLC
Daytona Beach, FL
08.2021 - 12.2021
- Moved to shift lead before departure for school.
Merchandiser/Stocker
Total Wine & More
Daytona Beach, FL
06.2020 - 01.2021
Field Supervisor
Next Solutions
Sanford, FL
07.2023 - Current
- Investigated issues and developed effective solutions.
- Inventory management, backroom storage, keyed in items and kept online inventory.
- Met with customers to resolve issues and build productive relationships.
- Resolved customer complaints to maintain satisfaction and loyalty.
- Tracked sales progress and motivated teams to achieve targets.
- Supervised field operations teams to complete projects within established timelines.
- Identified development and improvement areas and set up training to bridge learning gaps.
- Created and implemented plans to maximize efficiency of workers.
- Monitored job progress and performance of employees or contractors to complete projects prior to deadlines.
- Sourced suppliers and purchased necessary materials for work.
Education
B.A in General Studies/Business & Leadership -
Bethune Cookman University
05.2022
High school diploma -
Pinellas Park High School
07.2016
Skills
- Teaching
- Writing Skills
- Mechanic Experience
- Customer Service
- Mentoring
- Advising
- Coaching
- Public Speaking
- Organizational Skills
- Hand tools
- Power tools
- Automotive Repair
- Management
- Administrative Experience
- Program Development
- Microsoft Office
- Sports Coaching
- Construction (2 year)
- Communication skills
- Time management
- Maintenance
- Microsoft Outlook
- Microsoft Project
- Train Employees
- Schedule Coordination
- Microsoft Excel
- Site Management
- Site Preparation
- Job Assignments
- Site Supervision
Certification
- Microsoft Word
- Driver's License
- OSHA 10
- CPR/First Aid
Assessments
- Basic maintenance and repair, Proficient, 02/01/21, Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities
- Work style: Reliability, Completed, 12/01/21, Tendency to be reliable, dependable, and act with integrity at work
- Cleaner fit, Proficient, 01/01/22, Measures the traits that are important for successful cleaners
- Work motivation, Proficient, 06/01/21, Level of motivation and discipline applied toward work
- Basic mechanical knowledge, Proficient, 06/01/21, Understanding and applying mechanical concepts and processes
Groups
- Alpha Phi Alpha
- Delta Beta Spring 19
Timeline
Field Supervisor
Next Solutions
07.2023 - Current
Fiber Optic Technician
Next Solutions
04.2022 - 06.2023
Solar Installation Technician
WattSun Solar
03.2022 - 02.2023
Front Desk Associate
YMCA
02.2022 - 08.2022
Amazon Delivery Driver
On Time Prime LLC
08.2021 - 12.2021
Merchandiser/Stocker
Total Wine & More
06.2020 - 01.2021
B.A in General Studies/Business & Leadership -
Bethune Cookman University
High school diploma -
Pinellas Park High School
- Microsoft Word
- Driver's License
- OSHA 10
- CPR/First Aid
Similar Profiles
Wayne BrownWayne Brown
Installation Technician at Next SolutionsInstallation Technician at Next Solutions
FAITH NAMOYA SIBEENEFAITH NAMOYA SIBEENE
Governance Risk and Compliance Analyst at Next SolutionsGovernance Risk and Compliance Analyst at Next Solutions
FREDI A. RODRIGUEZFREDI A. RODRIGUEZ
Operations Manager at Next SolutionsOperations Manager at Next Solutions