William Ferguson
Bel Air,MD
Summary
Accomplished Senior Surgical Project Manager at Getinge USA, adept in project management and fostering team collaboration. Enhanced customer satisfaction and operational efficiency, achieving significant cost reductions. Skilled in mentoring and developing strong customer and supplier relationships, demonstrating a proven track record of exceeding performance goals.
Offering strong organizational skills and collaborative mindset, eager to develop and grow in project management environment. Brings understanding of project workflows and proficiency in tools like Microsoft Project. Ready to use and develop analytical and communication skill in Senior Project Manager role.
Overview
45
45
years of professional experience
Work History
Senior Surgical Project Manager
Getinge USA
01.2000 - 01.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Controlled costs to keep business operating within budget and increase profits.
- Planned, designed, and scheduled phases for large projects.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Maintained open communication by presenting regular updates on project status to customers.
- Monitored project progress, identified risks and took corrective action as needed.
- Optimized project schedules, identifying critical path tasks and reallocating resources to maintain momentum.
- Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
- Met project deadlines without sacrificing build quality or workplace safety.
- Fostered culture of continuous improvement, conducting post-project reviews to identify lessons learned and best practices.
- Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Maintained compliance with industry standards and regulations, conducting regular audits and updates to project practices.
Senior Field Service Engineer
Heraeus Medical
01.1993 - 12.1999
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
- Scheduled service calls according to customer location and urgency of need.
- Maintained tools and equipment, parts inventory, and library of machine manuals.
- Updated and maintained assigned machines per manufacturer specifications.
- Tested equipment performance and demonstrated operation and servicing best practices.
- Reduced equipment downtime by conducting routine maintenance checks and promptly addressing issues as they arose.
- Streamlined maintenance processes for increased efficiency in providing timely and quality service to clients.
- Mentored junior engineers, fostering a collaborative learning environment that facilitated skill development and knowledge sharing.
- Developed comprehensive documentation for each service call, maintaining detailed records to assist with future troubleshooting efforts.
- Managed inventory of spare parts, ensuring availability of components for efficient repair operations while minimizing costs.
- Resolved escalated customer complaints efficiently by actively listening to their concerns and providing tailored solutions that exceeded expectations.
Field Service Engineer
Siemens Medical Solutions
08.1981 - 01.1993
- Performed onsite installation, modification and maintenance of systems and equipment.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
- Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues.
- Provided expert technical assistance during installation projects, ensuring proper setup and alignment of complex machinery components.
- Scheduled service calls according to customer location and urgency of need.
- Established strong relationships with customers through clear communication and consistent follow-up on outstanding issues.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Provided remote support for clients experiencing technical difficulties, resolving problems quickly and efficiently without the need for on-site visits.
Biomedical Engineering Technician
Moses Taylor Hospital
03.1980 - 08.1981
- Increased accuracy of diagnostic results by performing regular maintenance on imaging devices such as Patient Monitoring Equipment, and Clinical Lab Equipment.
- Expedited resolution times for technical issues related to biomedical equipment failures through the implementation of rapid response protocols.
- Promoted efficient use of resources by developing inventory management systems, preventing stockouts and overstocking situations.
- Supported clinical staff training initiatives by providing comprehensive instruction on proper usage of biomedical equipment, enhancing overall competency levels within the facility.
- Streamlined equipment repairs through detailed troubleshooting, minimizing costs and maximizing equipment uptime.
- Ensured compliance with industry regulations by conducting safety inspections and risk assessments on all biomedical engineering devices.
- Leveraged advanced problem-solving skills in diagnosing and resolving complex technical issues related to biomedical equipment malfunctions, minimizing disruption to patient care.
Biomedical Engineering Technician
Charles S. Wilson Memorial Hosp
08.1979 - 03.1980
- Improved diagnostic capabilities with thorough evaluations of proposed medical equipment acquisitions for compatibility and effectiveness.
- Supported clinical staff training initiatives by providing comprehensive instruction on proper usage of biomedical equipment, enhancing overall competency levels within the facility.
- Enhanced patient care by calibrating and maintaining life support equipment, ensuring its reliability during critical situations.
- Reduced hospital expenditures by negotiating cost-effective contracts with vendors for the procurement of critical biomedical equipment.
- Maximized patient safety through diligent monitoring of implanted medical device performance, addressing potential malfunctions before they became critical issues.
Education
Associate of Science - Biomedical Engineering Technology
Pennsylvania State University/ Wilkes Barre Campus
Lehman, PA08-1979
Skills
- Project management
- Project planning
- Project planning and development
- Project scheduling
- Team collaboration
- Schedule management
- Client relations
- Customer relations
Timeline
Senior Surgical Project Manager
Getinge USA
01.2000 - 01.2025
Senior Field Service Engineer
Heraeus Medical
01.1993 - 12.1999
Field Service Engineer
Siemens Medical Solutions
08.1981 - 01.1993
Biomedical Engineering Technician
Moses Taylor Hospital
03.1980 - 08.1981
Biomedical Engineering Technician
Charles S. Wilson Memorial Hosp
08.1979 - 03.1980
Associate of Science - Biomedical Engineering Technology
Pennsylvania State University/ Wilkes Barre Campus
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