William Fetzke
Old Bridge,NJ
Summary
Retail management professional with solid track record in optimizing store operations and delivering high-quality customer service. Proven ability to lead teams and adapt to changing business needs. Focused on driving sales and maintaining collaborative work environment.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
GameStop
11.2022 - Current
- Run $1.5 million store for Store Manager who is responsible for second location.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Retail Keyholder
GameStop
07.2022 - 11.2022
- Managed the store during the absence of higher-level supervisors, maintaining smooth daily operations and meeting sales goals.
- Oversaw regular store cleaning of shelves, backrooms and racks.
- Mentored new employees on product features, sales techniques, and company procedures to enhance overall team performance.
- Maintained a clean and organized work environment for both staff members and customers by performing daily upkeep tasks.
- Opened and closed store during the absence of higher-level supervisors.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
Store Manager
FYE
09.2020 - 07.2022
- Supervised and trained teams of part-time and full-time employees in sales, merchandising, and inventory control
- Developed weekly schedules per payroll guidelines while accounting for employee and store needs
- Financial responsibilities such as maintaining register and safe balances, change orders amounting to $1000+ as well as transporting and delivering deposits ranging anywhere from $1000 to $10,000
- Developed and executed strategy for logistics and inventory management
- Educated and trained customers to troubleshoot devices or products when applicable to prevent unnecessary return visits
- Implemented and maintained visual merchandising specific to corporate standards
Store Manager
High Life LLC
08.2019 - 02.2020
- Hired, trained, and developed employees for various positions throughout the store
- Developed weekly schedules per payroll guidelines while accounting for employee and store needs
- Financial responsibilities such as maintaining register and safe balances, change orders amounting in $200+, as well as transporting and delivering deposits ranging anywhere from $2,000 to $8,000, and tracking and processing payroll to corporate standards
- Handled incoming and outgoing shipments, in addition to confirming inventory of items within said shipments utilizing manifests, PoS systems and warehouse employees/management
- Maintained an accurate count of all inventory in store totaling upwards of 30 categories to be completed per week
- Consistently surpassed sales quotas by implementing effective sales strategies and equipping employees with powerful product knowledge
Assistant Store Manager
High Life LLC
05.2019 - 08.2019
- Performed opening and closing responsibilities without assistance
- Assisted with managerial duties including inventories, shipments, and financial responsibilities
- Maintained a well functioning staff while still exceeding sales quotas for periods and quarters constructed by corporate
- Top preforming salesperson from June 2019 until December 2019
Education
Bachelor's Degree - Game Development
Full Sail University
Winter Park, Florida07-2026
Diploma -
Sayreville War Memorial High School
Sayreville, NJ06.2017
Skills
- Ability to Multitask
- Communication Skills
- Computer Skills
- Hard Working
- Customer Service Skills
- Management
- Problem-solving
- Retail operations
Timeline
Assistant Store Manager
GameStop
11.2022 - Current
Retail Keyholder
GameStop
07.2022 - 11.2022
Store Manager
FYE
09.2020 - 07.2022
Store Manager
High Life LLC
08.2019 - 02.2020
Assistant Store Manager
High Life LLC
05.2019 - 08.2019
Bachelor's Degree - Game Development
Full Sail University
Diploma -
Sayreville War Memorial High School
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