Summary
Overview
Work History
Education
Skills
Skills
Timeline
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William Field

Deltona

Summary

Experienced with resolving customer inquiries and providing efficient solutions. Utilizes strong communication skills to understand customer needs and deliver appropriate resolutions. Knowledge of troubleshooting and problem-solving techniques to ensure high levels of customer satisfaction.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

14
14
years of professional experience

Work History

ONLINE ADMINISTRATIVE WEB SUPPORT

Winborn Consulting Group
03.2011 - 04.2012
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Leasing Administrator

AIMCO/Palazzo at Park La Brea LLC
07.2013 - 06.2014
  • Enhanced tenant satisfaction by promptly addressing concerns and providing efficient administrative assistance.
  • Assisted in the development of annual budgets for properties, ensuring accurate projections of revenue and expenses while meeting financial goals.
  • Reduced vacancy periods by conducting efficient move-out inspections and overseeing prompt turnover preparations for incoming tenants.
  • Facilitated smooth transitions for new tenants by preparing comprehensive welcome packages containing essential information about the community amenities, rules, and contact information for relevant personnel.
  • Maintained accurate records of all transactions, consistently updating lease files for easy reference by management staff.

Chef Assistant

Hampton Golf
02.2015 - 02.2021
  • I have experience with customer service in a fast paced golf center
  • I am committed to quality service and perform high responsiveness for my duties
  • I have good leadership and organization skills
  • I am self-disciplined and self-motivated
  • My excellent communication skills allow me to serve customers appropriately and properly.

Field Technician

Charter Communications, Time Warner Cable
07.2020 - 02.2024
  • Communicated with customers to provide updates, gather information and resolve issues.
  • Communicated with supervisor to report progress, discuss issues and seek guidance.
  • Collaborated with other field technicians to resolve complex technical issues.
  • Delivered high-quality work by diligently following standard operating procedures.

Customer Solutions Specialist

Charter Spectrum
02.2024 - Current
  • Managed a high volume of inbound calls, maintaining professionalism and efficiency under pressure.
  • Contributed to the overall growth of the company by consistently surpassing sales targets and delivering exceptional customer experiences throughout each transaction.
  • Built and maintained relationships with customers to increase sales, customer loyalty and positive word-of-mouth.
  • Followed up on customer interactions to maintain customer communication and successfully close resolved issues.
  • Handled escalated cases with diplomacy, ultimately achieving satisfactory resolutions for all parties involved.
  • Trained customers on product usage for increased brand loyalty.

Education

Diploma -

Deland High School

BA in Business Management -

Daytona State University

Skills

  • Technical Analysis
  • Equipment Installation
  • Technical Support
  • Safety Management
  • Project Management
  • Workplace Safety
  • System Design
  • Programming
  • Professional Communication
  • Hardware and Software Installation
  • Goal setting and achievement
  • Client retention strategies
  • Problem Solving
  • Network Connectivity
  • Organizational Skills
  • Adaptability
  • Critical Thinking
  • Technical Troubleshooting
  • Customer Service
  • System Configuration
  • Attention to Detail
  • Customer Relations
  • Worksite Preparation
  • Sales Presentations
  • Decision Making

Skills

  • Account Management
  • Software Knowledge
  • Emotional Intelligence
  • Sales Forecasting
  • Solution Selling
  • Customer Retention
  • Team Collaboration
  • Market Research
  • CRM Management
  • Technical Sales
  • Cross-selling Strategies
  • Upselling Techniques

Timeline

Customer Solutions Specialist

Charter Spectrum
02.2024 - Current

Field Technician

Charter Communications, Time Warner Cable
07.2020 - 02.2024

Chef Assistant

Hampton Golf
02.2015 - 02.2021

Leasing Administrator

AIMCO/Palazzo at Park La Brea LLC
07.2013 - 06.2014

ONLINE ADMINISTRATIVE WEB SUPPORT

Winborn Consulting Group
03.2011 - 04.2012

BA in Business Management -

Daytona State University

Diploma -

Deland High School

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William Field