William Finch
Dallas,TX
Summary
Accomplished General Manager at TAS Environmental Services L.P., demonstrating exceptional leadership and operations management skills. Spearheaded initiatives that drove business growth, enhanced customer satisfaction, and improved financial performance. Excelled in team building and P&L management, achieving significant advancements in efficiency and profitability.
Overview
28
28
years of professional experience
Work History
General Manager
TAS Environmental Services L.P.
12.2017 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Responsible for a budgeted $5.7M yearly P&L.
Regional Operations Manager
United Site Services, Inc. of Texas
06.2004 - 12.2017
- Coordinated with other regional managers to share best practices, streamline processes, and improve overall organizational effectiveness.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Enhanced customer satisfaction through effective communication and problem-solving strategies.
- Traveled to over 7 locations per month to manage each office and perform reviews of individual managers and employees.
- Spearheaded operational procedures and processes to improve efficiency and optimize operations.
- Responsible for a budgeted $12M yearly P&L.
Branch Manager
Loomis Armored
05.1996 - 06.2004
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
Education
Criminal Justice
Old Dominion University
Norfolk, VASkills
Leadership and team building
Problem Resolution
Operations Management
Effective leader
Training and coaching
P&L Management
Labor Cost Controls
Efficient multi-tasker
Verbal and written communication
Expense Control
Timeline
General Manager
TAS Environmental Services L.P.
12.2017 - Current
Regional Operations Manager
United Site Services, Inc. of Texas
06.2004 - 12.2017
Branch Manager
Loomis Armored
05.1996 - 06.2004
Criminal Justice
Old Dominion University
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