WILLIAM FIORELLI
Olympia,WA
Summary
Results-oriented Desktop Support Engineer with 4+ years of experience providing quality and professional installation, configuration and support of desktop and laptop computers, personal and network printers and applications. Strong knowledge of TCP and IP and well-versed in Windows 10 Pro, macOS and Active Directory.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Desktop Support Engineer
Anonymous Extractors
06.2024 - Current
- Configured hardware, devices, and software to set up work stations for employees.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Monitored system performance to maintain system integrity.
- Patched software and installed new versions to eliminate security problems and protect data.
- Boosted network, system, and data availability and integrity through preventive maintenance and upgrades.
- Walked individuals through basic troubleshooting tasks.
Desktop Engineer
ExxonMobil
12.2023 - 06.2024
- Perform tasks to complete tickets daily on ServiceNow
- Image PCs and Printers
- Troubleshoot basic and advanced PC and Printer issues as well as Mac OS
- Perform Hardware repair on PCs and Supply repair on Printers
- Perform network troubleshooting for PCs and Printers
- Navigate Active Directory to troubleshoot issues users may have along with changing passwords and such
- Maintain inventory and database inventory according to company policy
- Audit inventory as well as report and provide excellent response with SLA and KPI
- Organize storage and stockrooms and manage assets.
Computer Repair Technician
Worldwide TechServices
09.2023 - 12.2023
- Perform Repairs on various Dell and Lenovo Computers at Various businesses and homes, all under warranty by Dell and Lenovo
- Certified in all Dell and Lenovo Repairs
- Maintain SLA and customer service upon arrival and completion of warranty repair.
Lead Desktop Support Specialist
Pacific Northwest Processing
08.2022 - 09.2023
- Oversee all Production and Supervise employees on efficient and safe production
- Handle all Technical tasks and issues as well as troubleshoot any problems with software or hardware for 6 Desktop Machines and 3 printers on site
- Oversee Labeling and Design, as well as operate software to do so
- Operate programs and service OS for machines
- Maintain Inventory for the site as well maintain and perform audits on a regular basis.
Desktop Technician
Lockheed Martin
08.2021 - 04.2022
- Desktop Tech - Moved computers to and from locations and hooked them up
- Reimaged computers
- Data migrated hard drives from one computer to another
- Fixed Hardware/ Software if needed
- Troubleshoot Mac OS and Software issues
- Maintained storage for the asset warehouse on site
- Managed tickets on ServiceCentral ticketing system
- Complied and Satisfied all SLA and KPI requirements
Education
High school diploma -
Olympia High School
Olympia, WA07.2020
Skills
- Active Directory
- Windows
- Operating Systems
- ServiceNow
- Software Troubleshooting
- Microsoft Windows Server
- DNS
- Mac OS
- TCP/IP
- DHCP
- Mobile Device Management
- VPN Configuration
- Incident Management
- Help Desk Experience
- Data Security
- End user support
- Application installations
- Debugging
- Incident management
Accomplishments
- Lead team of 20 in the development of Xerox Printer Project for ExxonMobil.
Certification
- Dell Certified Technician, 08/01/23, 08/01/34
- Non-CDL Class C
Timeline
Desktop Support Engineer
Anonymous Extractors
06.2024 - Current
Desktop Engineer
ExxonMobil
12.2023 - 06.2024
Computer Repair Technician
Worldwide TechServices
09.2023 - 12.2023
Lead Desktop Support Specialist
Pacific Northwest Processing
08.2022 - 09.2023
Desktop Technician
Lockheed Martin
08.2021 - 04.2022
High school diploma -
Olympia High School
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