WILLIAM FIORELLI
Olympia
Summary
Results-oriented Desktop Support Engineer with 4+ years of experience providing quality and professional installation, configuration and support of desktop and laptop computers, personal and network printers and applications. Strong knowledge of TCP and IP and well-versed in Windows 10 Pro, macOS and Active Directory.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Desktop Support Engineer
Anonymous Extractors
06.2024 - Current
- Configured hardware, devices, and software to set up workstations for employees.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Organized and managed storage areas and stockrooms to ensure efficient access to equipment and supplies.
- Coordinated equipment distribution and maintained warehouse organization for incoming and outgoing IT assets.
- Monitored system performance to maintain system integrity.
- Patched software and installed new versions to eliminate security problems and protect data.
- Boosted network, system, and data availability and integrity through preventive maintenance and upgrades.
- Walked individuals through basic troubleshooting tasks.
- Performed daily ticket completion through ServiceNow.
- Imaged PCs and printers.
- Troubleshot PC, printer, and macOS issues.
- Performed hardware repair on PCs and supply repair on printers.
Desktop Engineer
ExxonMobil
Baytown, TX
12.2023 - 06.2024
- Perform tasks to complete tickets daily on ServiceNow.
- Image PCs and Printers Troubleshoot basic and advanced PC and Printer issues as well as Mac OS.
- Perform Hardware repair on PCs and Supply repair on Printers.
- Perform network troubleshooting for PCs and Printers.
- Navigate Active Directory to troubleshoot issues users may have.
- Maintain inventory and database inventory according to company policy.
- Audit inventory as well as report and provide excellent response with SLA and KPI.
- Organize storage and stockrooms and manage assets.
Lead Desktop Support Specialist
Pacific Northwest Processing
Olympia, WA
08.2022 - 09.2023
- Oversee all Production and Supervise employees on efficient and safe production.
- Handle all Technical tasks and issues as well as troubleshoot any problems with software or hardware for 6 Desktop Machines and 3 printers on site.
- Oversee Labeling and Design, as well as operate software to do so.
- Operate programs and service OS for machines.
- Maintain Inventory for the site as well as maintain and perform audits on a regular basis.
Desktop Technician
Lockheed Martin
08.2021 - 04.2022
- Moved computers between locations and completed full setup and installation.
- Reimaged computers and performed data migration between systems.
- Fixed hardware and software issues as needed.
- Troubleshot macOS and software-related issues.
- Maintained and organized storage for the on-site asset warehouse, including inventory tracking and stock management.
- Assisted with receiving, storing, and distributing IT equipment to support operational needs.
- Managed tickets through ServiceCentral ticketing system.
- Met and exceeded SLA and KPI requirements.
Education
High School Diploma -
Olympia High School
Olympia, WA07-2020
Skills
- Active Directory
- ServiceNow
- Microsoft Windows
- Mac OS
- DHCP
- Incident Management
- End user support
- Windows Operating Systems
- Software Troubleshooting
- Server DNS
- TCP/IP
- VPN Configuration
- Data Security
Certification
- Dell Certified Technician, 2023-08-01, 2034-08-01
- Non-CDL Class C
Timeline
Desktop Support Engineer
Anonymous Extractors
06.2024 - Current
Desktop Engineer
ExxonMobil
12.2023 - 06.2024
Lead Desktop Support Specialist
Pacific Northwest Processing
08.2022 - 09.2023
Desktop Technician
Lockheed Martin
08.2021 - 04.2022
High School Diploma -
Olympia High School