William Fitzgerald
Jacksonville,FL
Summary
Dynamic Service Advisor with a proven track record at Rpm and Pep Boys, excelling in customer retention and complaint resolution. Leveraging strong communication skills and mechanical aptitude, I implemented strategies that enhanced customer satisfaction ratings and fostered lasting relationships, ensuring a superior service experience while optimizing operational efficiency.
Overview
7
7
years of professional experience
Work History
Service Advisor
Apex Automotive
05.2025 - 09.2025
- Maintained high customer satisfaction standards to meet or exceed targets.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Cross-trained and backed up other customer service managers.
- Identified and resolved discrepancies and errors in customer accounts.
Service Manager
Pep Boys
12.2024 - 05.2025
- Met with customers to discuss service needs and offer available solutions.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Negotiated with vendors to secure best prices for parts and supplies.
- Resolved customer complaints in professional and timely manner.
- Analyzed service reports to identify areas of improvement.
- Implemented strategies to increase customer service satisfaction ratings.
Service Advisor
RPM Automotive Services
10.2021 - 06.2022
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
Service Advisor
Bridgestone Firestone
10.2018 - 07.2019
- Maintained high customer satisfaction standards to meet or exceed targets.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
High School Diploma
FSCJ
Jacksonville, FL09.2009
Skills
- Bill preparation
- Vehicle assessment
- Technical support
- Staff education and training
- Customer consulting
- Program follow-up and assessment
- Progress reporting
- Repairs scheduling
- Customer retention
- Performance goals
- Mechanical aptitude
- Data processing
- Product training
- Team collaboration
- Customer relationship management
- Repair quality inspections
- Warranty claims process management
- Excellent communication
- Listening skills
- Reporting and documentation
- Cost estimation
- Tech-Savvy
- Strong work ethic
- Records oversight
- Complaint resolution
- Quality inspection
Timeline
Service Advisor
Apex Automotive
05.2025 - 09.2025
Service Manager
Pep Boys
12.2024 - 05.2025
Service Advisor
RPM Automotive Services
10.2021 - 06.2022
Service Advisor
Bridgestone Firestone
10.2018 - 07.2019
High School Diploma
FSCJ
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