Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Generic

William Flenniken

Ogden

Summary

Dynamic Assistant Manager at Leap Family Entertainment with a proven track record in enhancing customer satisfaction and team performance. Skilled in operations management and staff training, I foster a collaborative environment that drives repeat business and resolves issues effectively. Committed to maintaining high standards in service and safety.

Diligent [Desired Position] with strong foundation in managing daily operations and team leadership. Proven success in optimizing workflows and enhancing customer satisfaction. Demonstrated expertise in problem-solving and strategic planning to drive team performance.

Overview

4
4
years of professional experience

Work History

Assistant Manager

Leap Family Entertainment
04.2025 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Managed alcohol service, consumption and sales.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.

Team Leader

Casey's
10.2024 - Current
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Assisted with inventory counts and stocking of merchandise.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Assisted customers in selecting merchandise best suited to needs.
  • Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
  • Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
  • Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
  • Achieved high level of customer service with thorough product knowledge and attentive assistance.

Soccer Coach

Ogden Community Center
05.2022 - Current
  • Fostered a safe, positive environment for players to grow both athletically and personally through mentoring efforts.
  • Adopted soccer strategies and tactics to maximize team potential.
  • Increased player skills development by focusing on individual strengths and weaknesses through targeted drills.
  • Established individual goals and monitored player performance to support achievement.
  • Coordinated game and practice schedules within rigid training timeframes.
  • Constructed detailed practice schedules that balanced skill development drills with tactical instruction sessions for optimal growth opportunities.
  • Implemented injury prevention strategies, including proper warm-up routines and strength conditioning programs.
  • Improved team cohesion through regular team-building exercises and open communication channels among players.
  • Communicated effectively with parents about player progress, expectations, and upcoming events or changes within the program.
  • Collaborated with coaching staff to share insights and strategies, creating more unified and effective coaching approach.
  • Developed strategic game plans that leveraged team's strengths against opponents' weaknesses, securing significant victories.
  • Maintained high level of professionalism and compliance with all governing body regulations, ensuring team's reputation for integrity and fair play.

Cook Shift Leader

Old Chicago Pizza
06.2023 - 09.2024
  • Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
  • Demonstrated exceptional multitasking abilities by overseeing multiple cooking stations simultaneously while maintaining quality control standards.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Successfully managed inventory and reduced waste by carefully monitoring food usage and rotating stock.
  • Enhanced customer satisfaction by consistently delivering high-quality meals in a timely manner.
  • Trained and mentored new cooks, resulting in increased productivity and improved teamwork within the kitchen staff.
  • Handled high-pressure situations calmly and professionally, maintaining focus on completing tasks efficiently without compromising quality.
  • Supported overall restaurant success through cross-training in various positions when necessary to provide adequate coverage during busy times.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Contributed to positive workplace culture by fostering open communication among team members and addressing issues proactively before they escalated.
  • Collaborated with front-of-house staff to ensure seamless communication between kitchen and dining room teams for optimal guest satisfaction.
  • Utilized expert knowledge of various cooking techniques to prepare diverse dishes that met or exceeded guest expectations.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Managed opening and closing shift kitchen tasks.
  • Maintained food safety and sanitation standards.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Coordinated checklists to keep kitchen clean, stocked and sanitary.

Private Soccer Trainer

Kanelco1on1Soccer
04.2021 - 01.2024
  • Collaborated with other coaches to share best practices, enhancing coaching techniques across the program.
  • Streamlined practice sessions by designing efficient training schedules, ensuring maximum skill development in minimal time.
  • Recruited talented athletes by attending local high school matches, showcasing opportunities available within our soccer program.
  • Educated players on injury prevention strategies, promoting overall health and longevity in their athletic careers.
  • Fostered strong relationships with athletes'' parents and guardians, ensuring open communication channels regarding player performance and wellbeing.
  • Developed strong athlete rapport by maintaining open lines of communication and addressing concerns promptly.
  • Maintained accurate records of player progress throughout each season, providing transparent assessment of development over time.
  • Established clear expectations for player conduct both on and off the field, upholding organizational values at all times.
  • Promoted sportsmanship and teamwork among athletes, cultivating a respectful and competitive atmosphere during games and practices.
  • Implemented innovative coaching techniques, staying current with industry trends for continuous improvement in training methods.
  • Organized fundraising events to support team expenses such as equipment purchases or travel costs, fostering community engagement with the program.
  • Improved player performance by developing individualized training programs tailored to their strengths and weaknesses.
  • Adapted coaching style according to each player''s unique learning needs, maximizing individual growth potential within the team context.
  • Facilitated physical conditioning exercises for optimal strength, speed, and endurance in soccer performance.
  • Boosted player confidence with consistent feedback and positive reinforcement, contributing to overall team success.
  • Promoted love of game by assisting players with understanding positioning, play techniques, and teamwork strategies.
  • Built positive, productive training environments fostering team unity and camaraderie.
  • Maintained player safety through careful practice and game supervision.
  • Developed and led age- and ability-appropriate soccer training drills.
  • Evaluated players' performance and provided constructive feedback to improve abilities.
  • Engaged parents, players and staff to maintain open, constructive communications.
  • Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
  • Improved player behavior through modeling and disciplinary interventions.
  • Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
  • Developed relationships with clients to provide ongoing support and encouragement.
  • Utilized various coaching models and techniques to maximize client success.

Education

No Degree - Biblical Leadership

Manhattan Christian College
Manhattan
05-2017

No Degree - General Studies

Barton County Community College
Ft. Riley, KS
12-2013

No Degree - Political Science

Arizona Western College
Yuma, AZ
05-2011

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Customer relations
  • Team motivation
  • Staff training and development
  • Staff supervision
  • Retail operations
  • Team building
  • Operations management
  • Customer rapport

Accomplishments

    As a father of seven children, I do take pride in the things I have been able to accomplish all while still taking care of my growing tribe, with one of the things being my launch out into the entrepreneurial space while juggling family responsibilities!

    Started from scratch, and making all designs by hand I now own and operate an online clothing business, that over the years has blossomed into more than I could have imagined! Although I find myself smiling, we have yet to scratch the surface for what the vision given to me entails!

Affiliations

Ogden Community Center

Leap Family Entertainment

Ft. Riley CYS Soccer

Shopify


Timeline

Assistant Manager

Leap Family Entertainment
04.2025 - Current

Team Leader

Casey's
10.2024 - Current

Cook Shift Leader

Old Chicago Pizza
06.2023 - 09.2024

Soccer Coach

Ogden Community Center
05.2022 - Current

Private Soccer Trainer

Kanelco1on1Soccer
04.2021 - 01.2024

No Degree - Biblical Leadership

Manhattan Christian College

No Degree - General Studies

Barton County Community College

No Degree - Political Science

Arizona Western College

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