Summary
Overview
Work History
Skills
Certification
Timeline
Generic

William Fletcher

Marietta,GA

Summary

At Cummins, I excelled as a Sr. Power Gen. Field Engineer and Technician, enhancing client satisfaction and safety standards through innovative problem-solving and adept project management. My expertise in electromechanical engineering and cross-functional collaboration led to significant service improvements, showcasing my ability to manage complex projects and mentor teams effectively.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Sr. Power Gen. Field Engineer

Cummins
01.2017 - Current
  • Monitored construction methods and installations, inspection and testing processes.
  • Delivered high-quality field services, ensuring all projects were completed on time and within budget constraints.
  • Conducted thorough site assessments to identify potential hazards, ensuring a safe working environment for all personnel involved in field operations.
  • Established rapport with clients by maintaining open lines of communication and addressing concerns promptly and professionally.
  • Managed multiple projects simultaneously, demonstrating strong organizational skills and adaptability under pressure.
  • Prepared documentation that would be used in requests for proposal.
  • Identified major issues that could arise and provided solutions for these problems.
  • Assessed processes to assure that construction progressed as scheduled and met contract specifications.
  • Managed team in troubleshooting efforts that alleviated errors.
  • Served as liaison between site engineering team and field to coordinate work in accordance with design and construction documents.
  • Mentored junior engineers, fostering a positive learning environment that promoted professional growth.
  • Increased safety standards by enforcing strict adherence to industry regulations and company protocols.
  • Enhanced client satisfaction by providing timely and accurate technical support for complex issues.
  • Developed comprehensive reports documenting field activities, findings, and recommendations for improvement.
  • Collaborated with multidisciplinary teams to develop innovative solutions for challenging field problems.
  • Troubleshot system malfunctions using state-of-the-art diagnostic tools, quickly resolving issues to minimize disruptions in service.
  • Managed budget, scheduling, quality assurance, safety compliance and coordination of construction trades and contractors.
  • Researched emerging technologies to stay current with industry trends and maintain a competitive edge in service offerings.
  • Achieved high-quality standards in equipment installation, rigorously adhering to industry best practices and safety regulations.
  • Maintained up-to-date knowledge of industry innovations, ensuring application of cutting-edge solutions in field operations.
  • Reduced downtime with proactive troubleshooting and immediate repair of critical field equipment.
  • Improved client satisfaction, providing expert advice on optimizing system performance and longevity.
  • Developed and maintained relationships with suppliers to facilitate quality and timely delivery of materials.

Field Project Manager

Cummins Inc.
04.2025 - 08.2025
  • Led cross-functional data center startup teams to ensure project completion within timelines and budget constraints.
  • Developed and implemented data center project plans, aligning resources with strategic objectives.
  • Managed project risks by identifying potential issues and developing mitigation strategies.
  • Facilitated stakeholder communication, ensuring alignment on project goals and progress updates.
  • Mentored junior team members, fostering skill development and knowledge sharing within the team.
  • Utilized project management software to track deliverables, deadlines, and resource allocation effectively.
  • Expedited project timelines through thorough planning, organization, and proactive issue resolution.
  • Strengthened client relationships, providing regular updates on project status and addressing concerns promptly.
  • Managed multiple data center projects simultaneously while maintaining attention to detail and focus on priorities.
  • Enhanced project efficiency by strategically allocating resources and managing schedules.
  • Reported regularly to managers on project budget, progress, and technical problems.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Defined manpower, equipment and resource needs for field projects, keeping open lines of communication with specialists and contractors to meet project milestones on time and on budget.
  • Supervised work of 6 team members, offering constructive feedback regarding work performance.
  • Resolved an average of 3-5 critical path issues per week, accelerating the project timelines by 25%
  • Held daily stand-up meetings with 2+ cross function teams (mechanical, electrical, outside vendors) to address Blockers and resolve scheduling conflicts.

Sr. Engine Field Service Technician

Cummins
01.2010 - 01.2017
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
  • Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
  • Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
  • Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
  • Maintained company field response vehicle stocked with repair and replacement parts valued over $[Amount].
  • Interpreted equipment diagrams and blueprints to fully understand mechanical and electrical systems in need of service.
  • Achieved high level of customer trust, consistently providing clear explanations of technical issues and steps taken to resolve them.
  • Streamlined diagnostic procedures to reduce downtime, employing advanced troubleshooting techniques on complex machinery.
  • Fostered strong client relationships, becoming preferred technician for key accounts due to reliability and expertise.
  • Resolved complex technical issues under tight deadlines, ensuring client systems were operational in time for critical business periods.

Service Technician

Cummins
09.2006 - 01.2010
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
  • Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
  • Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
  • Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
  • Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
  • Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
  • Evaluated systems according to predetermined checklist and noted issues.

Skills

  • Project management
  • Electromechanical Engineering
  • Network configuration
  • Software programming
  • Work flow planning
  • Cross-functional collaboration
  • Data center construction
  • Data center startup project managment

Certification

Cummins automotive certifications:

ISV

ISB

ISC

ISG

ISL

ISM

ISX


Cummins Industrial/marine certifications:

QSF

QSB

QSC

QSL

QSM

QSX


Cummins High Horsepower certifications:

QSK19

QSK28

QST30

QSK38

QSK45

QSK50

QSK60

QSK78

QSV81

QSV91

QSK95


Cummins power generation certifications:

Detector

PCC1301

PCC1302

PCC1.X

PCC2100

PCC2300

PCC2.X

PCC3100

PCC3200

PCC3201

PCC3300

DMC200/300

DMC1500

DMC2000

Modlon

Protonode

PCC500

PCC550

OT

OTEC

BT

BTPC

PCX80



Timeline

Field Project Manager

Cummins Inc.
04.2025 - 08.2025

Sr. Power Gen. Field Engineer

Cummins
01.2017 - Current

Sr. Engine Field Service Technician

Cummins
01.2010 - 01.2017

Service Technician

Cummins
09.2006 - 01.2010

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William Fletcher