William Fleury
Wauwatosa,WI
Summary
Organized and dependable individual successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Freelancer
Misc.
07.2023 - Current
- Developed customized solutions to address unique client needs.
- Ensured project efficiency by creating and implementing effective task management strategies.
- Enhanced client satisfaction by delivering high-quality work within deadlines.
UX Researcher/Designer
Sway Solutions
03.2023 - 07.2023
- Conducted in-depth user interviews, gathering valuable insights to inform development decisions.
- Synthesized user needs into actionable insights for executive decision makers.
- Researched and proposed new solutions to make data tracking more user friendly for sales reps.
Assistant Store Manager
Eddie Bauer
03.2022 - 03.2023
- Manage a team of over 10 sales associates and sales leads
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Analyzed customer feedback and implemented strategies to improve customer experience.
Team Member
Target
06.2021 - 03.2022
- Provide Customers with a great shopping experience and service
- Complete numerous tasks quickly well maintaining store standards
- Solving any problems that came up for customers or in my area of the store
- Responding to the shifting needs of the store and team on a daily basis
- Training new employees on proper procedures and expectations.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Event Supervisor
Cornell College Intramural Program
08.2017 - 05.2021
- Coordinate and supervise all intramural programs for 1,000 students across campus
- Create and manage monthly events through basic administrative tasks including coordinating schedules, managing co-workers, and advertising events
- Supervise the student fitness center to ensure safety regulations are met
- Provide timely assistance to students and supervisors
- Incorporate student feedback to provide better service to the campus community.
Education
Avocado Academy
Bachelor of Arts - Psychology and Philosophy
Cornell College
Mount Vernon, IA05.2021
Skills
- Design thinking
- Persona Development
- User Empathy
- Wireframing
- Qualitative Research
- Quantitative Research
- Survey Design
- Contextual Inquiry
- User Interviews
- Teamwork and Collaboration
- Problem-Solving
Leadership Experience
Lacrosse Team, Cornell College, Mt. Vernon, IA, Team Member, 11/2018, 05/2021, Represented the lacrosse team as a member of Cornell College's Student Athletic Counsel to organize events and service opportunities., Participated in local service projects including donation drives and relay for life, Communicated opportunities, available resources, and leadership decisions with my team and coaches.
Timeline
Freelancer
Misc.
07.2023 - Current
UX Researcher/Designer
Sway Solutions
03.2023 - 07.2023
Assistant Store Manager
Eddie Bauer
03.2022 - 03.2023
Team Member
Target
06.2021 - 03.2022
Event Supervisor
Cornell College Intramural Program
08.2017 - 05.2021
Avocado Academy
Bachelor of Arts - Psychology and Philosophy
Cornell College
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