William Flores
Virginia Beach,VA
Summary
Seasoned operations leader with over 10 years of experience within the DoD, specializing in strategic planning and process optimization. Proven track record in enhancing operational efficiency and reducing costs. Experienced in driving continuous improvement and aligning operational goals with business and strategic operational objectives. Skilled in streamlining processes and driving operational excellence. Known for fostering a collaborative team environment and consistently achieving organizational objectives. Reliable and adaptable, bringing strong analytical and problem-solving skills to the table.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Senior Operations Manager
Joint Chiefs of Staff
07.2024 - Current
- Joint Staff J6 DD C5I Coalition Interoperability Division coordinating US service and multinational information sharing/command and control
- Experienced in working with senior staff to provide technical and analytical support to facilitate requirements management of C2 and associated information technology
- Exceptionally Strong writing and presentation skills
- Expert Command and Control (C2) across Services and multinational coalition partners in conducting planning and operations
- Provides technical support to JS J6 role as Mission Partner Environment (MPE) requirements manager providing analysis of solutions that enable the sharing data, information, and technology use between Department of Defense and mission partners
- Provide support to J6 government representatives at conferences including Executive Steering Committees, support lead governance and management activities for DoD implementation venues, and participate in subordinate Working Groups
- Coordinate reviews, recommendations, and briefings for JS J6 DD C5I CID
- Provide technical and implementation support to JS J6 for coordination with other DoD agencies and organizations
- Oversaw workforce management planning, volume predictions and capacity planning.
- Built strong relationships with key stakeholders through consistent engagement, collaboration, and transparent communication practices.
- Managed employee-related issues encompassing labor, turnover and diversity.
- Increased team productivity, providing ongoing training, coaching, and performance feedback to staff members.
- Collaborated with cross-functional teams for seamless execution of large-scale initiatives and continuous improvement efforts.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Ensured regulatory compliance across all aspects of operations by staying current on industry standards while implementing necessary policies or procedures accordingly.
- Implemented data-driven decision making to inform business strategies and drive operational excellence.
- Improved operational efficiency by streamlining processes and implementing innovative strategies.
- Developed comprehensive risk management plans to mitigate potential threats to organizational stability and growth.
- Continuously assessed emerging trends in operations management along with best practices in order to make informed recommendations for future enhancements.
Operational Level of War Training Team Training Objective Manager / MSEL Writer
U.S. Naval Warfare Development Center
09.2021 - 07.2024
- Coordinate with appropriate MOC TT members to prepare required reports, staff actions, point papers, talking points, and all other staff products in support of but not limited to the following activities of USFF OLW
- Assist in the development of the scenario, road to crisis, operational environment, and specific storylines that ensure the commander's training objectives are accomplished
- Assist government representatives in the debriefing of OLW exercises in accordance with appropriate measures of effectiveness (MOE) using USFF-established Navy Mission Essential Task Lists (NMETL)
- Develop synthetic exercise scenarios following current naval, joint, and coalition doctrine, Tactics Techniques and Procedures (TTP), and forward deployed Numbered Fleet requirements in an OLW environment
- Develop synthetic exercise injects to accomplish training objectives for synthetic training events and support live events as required
- Utilize the Master Scenario Events List (MSEL) tool to track storylines and specific events daily
- Provide recommendations for and development of synthetic augmentation (entities, scenario elements, simulator operators, etc.) to live training exercises
- Develop exercise documents to include manning documents, messages and orders to include but not limited to Operation Orders (OPORD), exercise directives and exercise game books
- Provide for the execution of synthetic war-gaming software for OLW synthetic events/exercises as required
- Provide the government lead with appropriate lessons learned from synthetic training exercises and ensure relevant changes are incorporated in future exercises
- Provide expertise and support on applicable tactical and operational-level joint, coalition, and service doctrine
- Develop collection plans in support of Observer/Trainers (O/T) to aid in the preparation of After Action Reports (AAR) and daily summary reports
- Participate in the development of the AARs based on observations of the training audience during exercise execution
- Develop and maintain MOC levels of performance, readiness assessment, and feedback standards, as well as associated standard metrics (training proficiency observations (TPO), training proficiency evaluations (TPE), training proficiency assessments (TPA), mission training assessments (MTA), and mission assessments (MA)) for entry into the Joint Training Information Management System (JTIMS) and the Defense Readiness Reporting System (Navy) (DRRS-N)
- Five years of Modeling and Simulation (M&S) experience in OLW exercises/Fleet Synthetic Training/service equivalent exercises
- Former Navy MPRA Officer with 5 years of experience in Anti-Submarine Warfare (ASW) and Theater Anti-Submarine Warfare (TASW), including command and control of air, surface and submarine operations
Operations Manager
U.S. Naval Information Forces
03.2021 - 09.2021
- Experienced operations manager serving operational, combatant commander, or joint staff including Strike Group, Expeditionary Ready Group, Fleet Command, Regional Command, and Allied/Coalition forces
- Extensive experience assigning planning requirements for real-world operations
- Performs oversight, team leading, and complex decision-making oversight relating to qualitative and quantitative analysis of operational capabilities and operational analysis, strategic, operational, and management functions
- Serves as a technical expert in areas relevant to the PWS programs
- Experience in conducting analysis and developing solutions and in the application of information technology, and research and development industries
- Produces and reviews technical documentation reflecting detailed knowledge of program areas and establishing functional processes
- Demonstrated experience using MS Word and MS PowerPoint software to prepare briefings and white papers
Scenario and MSEL Coordinator/Developer
U.S. Joint Chiefs of Staff
04.2017 - 03.2021
- Prepares the Scenario and MSEL for joint/combined Joint Staff J7 supported exercises/events
- In coordination with supported military customers and the Joint Exercise Support Team, I perform duties as Scenario and MSEL Coordinator/developer during exercise/event planning and execution
- Prepares and delivers Task Order tasks/products for Scenario and Master Scenario Event List (MSEL)
- As the MSEL Coordinator/Developer Produces: the MSEL Matrix, MSEL Overview Briefing, MSEL scripted events/storylines, MSEL Shell, and Joint Master Scenario Event List (JMSEL) database for assigned exercises
- Supports MSEL synchronization as required
- Coordinates all the above for multiple exercises assisting the lead planner in Scenario and MSEL development
- Performs duties as a Scenario and MSEL Coordinator during exercise execution
- Provides instruction in JMSEL operations to members of the Exercise Control Group
- Attends exercise/event planning conferences and attends coordination meetings as required
Safety Supervisor / Lead Instructor / Team Leader
United States Navy (Retired)
01.1997 - 06.2017
- Performed supervision and monitoring of ordnance handling procedures and Personnel Conventional Ammunition and Explosive Handling Qualification and Certification (QUAL/CERT) program manager
- Led a division of nine military and three civilian employees in the certification, maintenance, and delivery of over 20 courses of instruction in advanced, specialized, high-risk training to Small Arms Instruction and Ammunition Administration across the full range of military, joint, and interagency operations
- Responsible for 104 personnel in the day-to-day operation, and processing 5000+ reports, documents, and requests monthly
- Accountable property and housing standards compliance for three buildings housing over 2000 service personnel valued over $5M
- Supported, scheduled, and followed up with ten staff personnel on the monthly training requirements to assist in and support an organization a high rate of turnover, and to continue support and contingency operations
- Assigned to Operations Department, Coastal Riverine Training and Evaluation Unit, Virginia JEB LC, writing Letters of Instructions, reviewing Scheduling and Weapons and Ordinance delivery conflicts, and various administrative duties relating to functional training events
- Responsible for the training and management of over 600 personnel, assuring proper training requirements and training were met, as well as managing, as well as forecasting an annual training and travel budget of over $1M+
- Oversaw the implementation of small arms and crew-served weapons courses in addition to security patrol and procedures, and ranges
- Led, mentored, and trained a 90-person team conducting security and protection patrols in support of global operations while assigned to Coastal Riverine, Portsmouth, Va
- For 48 months
- Directed employment of weapons systems; maintained 100% accountability and serviceability of all assigned equipment over $2M
- Extremely familiar with live fire, virtual, and simulation training development
- Experience in the execution of tactical and operational levels
- SME within NECC unit warfare missions, functions, and capabilities, and NECC unit-type Navy Mission Essential Tasks and Training Objectives
Education
MBA - Master of Business Administration
Saint Leo University
Chesapeake, VA01.2020
BA - Business Administration w/Technology Management
St. Leo University
Chesapeake, VA01.2019
Skills
- Microsoft Suite
- Mac / Microsoft Windows Series
- KPI Tracking
- Workforce Planning
- Standard Operating Procedures
- Stakeholder Management
- Cross-functional coordination
- Data Analysis
- Operations Oversight
- Teamwork and Collaboration
- Program Optimization
- Administrative Management
Certification
- JTIMS Certification
- JMSEL Certification
- JCATS Certification
- JTLS Certification
- Completion of Ten (10) Tier 1 exercises
- Completion of (7) Tier 3 exercises
Affiliations
AFCEA Hampton Roads
Currentposition
Senior Operations Manager, Suffolk, VA, 07/01/24, present
Clearance
Top Secret / SCI
Personal Information
Veteran: True
Timeline
Senior Operations Manager
Joint Chiefs of Staff
07.2024 - Current
Operational Level of War Training Team Training Objective Manager / MSEL Writer
U.S. Naval Warfare Development Center
09.2021 - 07.2024
Operations Manager
U.S. Naval Information Forces
03.2021 - 09.2021
Scenario and MSEL Coordinator/Developer
U.S. Joint Chiefs of Staff
04.2017 - 03.2021
Safety Supervisor / Lead Instructor / Team Leader
United States Navy (Retired)
01.1997 - 06.2017
BA - Business Administration w/Technology Management
St. Leo University
- JTIMS Certification
- JMSEL Certification
- JCATS Certification
- JTLS Certification
- Completion of Ten (10) Tier 1 exercises
- Completion of (7) Tier 3 exercises
MBA - Master of Business Administration
Saint Leo University
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