Summary
Overview
Work History
Education
Skills
Timeline
Generic

William Flowers

Dothan,AL

Summary

General Store Manager with extensive experience in team leadership, talent recruitment, and customer relations. Proven success in improving employee morale, resolving customer complaints, and driving sales performance. Skilled in store operations, performance analysis, and proficient in Microsoft Office 365. Bringing a proactive approach to achieving business success and growth. I believe that in order to run a successful team you must have Focus, Accountability, and Teamwork. You must always celebrate your team members and understand each individuals Why factor.

Overview

11
11
years of professional experience

Work History

General Store Manager

Ashley Homestore
01.2022 - Current
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Resolved customer complaints effectively by addressing their concerns promptly while adhering to company policies.
  • Improved employee morale through regular recognition programs that rewarded top performers with incentives such as bonuses or promotions.

Assistant Store Manager

Ashley Homestore
05.2020 - 12.2022
  • Worked closely with Store Manager to ensure business success
  • Set goals with each employee and held meetings with employees weekly to track progress
  • Weekly Training for Employees in Key Performance Indicator areas to help grow sales and margin
  • Responsible for sales team performance and customer turnovers in Position to impact

Sales Consultant

Ashley Homestore
07.2018 - 05.2020
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
  • Achieved goals and recognition by being the number two Items per ticket salesperson in the company in 2019.

Indoor and Outdoor Sales Associate

Valley Fir and Redwood
01.2015 - 07.2018
  • Specialty Window and Door Sales representing different brands including Sierra Pacific and Plygem
  • Set customer appointments to go over plans and deliver timely quotes and meet with clients to close sales
  • Worked on new home builds, apartments, and remodels

Account Executive

Atlanta Braves
02.2014 - 01.2015
  • Corporate Ticket Sales for Atlanta Braves
  • Managed accounts for 15 corporations
  • Managed Suites, club sections, and theme nights

Education

Business Management

Valdosta State University
Valdosta, GA

High School Diploma -

Northside High School
Columbus, GA
05-2010

Skills

  • Team Leadership
  • Store operations
  • Customer Relations
  • Performance Analysis
  • Talent Recruitment
  • Revenue Generation
  • Friendly and Positive
  • Team leadership and coaching
  • Proficient in Microsoft Office 365 products

Timeline

General Store Manager

Ashley Homestore
01.2022 - Current

Assistant Store Manager

Ashley Homestore
05.2020 - 12.2022

Sales Consultant

Ashley Homestore
07.2018 - 05.2020

Indoor and Outdoor Sales Associate

Valley Fir and Redwood
01.2015 - 07.2018

Account Executive

Atlanta Braves
02.2014 - 01.2015

Business Management

Valdosta State University

High School Diploma -

Northside High School

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William Flowers