Danine Flowers
Westland,MI
Summary
Business professional with over 20+ years of experience in providing operational support. I possess strong organization skills, exceptional cash management skills, I am highly organized and goal oriented. My customer experience skills are exceptional as I believe that the customer should be at the center of all I do.
Overview
29
29
years of professional experience
Work History
Eligibility Specialist
Michigan Department of Health and Human Services
06.2016 - Current
- Manage benefit applications for a case load of over 800.
- Conduct interviews with applicants and explain the scope of available benefits.
- Provide prompt and courteous assistance to customers in person and over the phone.
- Interacted with a diverse customer base with various language requirements.
- Reviewed applications for various aid programs and determined which individuals met the eligibility requirements.
- Track all communications with applicants and entered data into the Bridges system.
- Partner with the Social Security Administration and other organizations to ensure timely processing of applicant benefits while maintaining exceptional customer service.
- Train new or transferred employees on systems and processes.
Customer Services Supervisor
Talmer Bank and Trust
09.1996 - 06.2016
- Oversaw the training and mentoring of new team members to increase productivity, accuracy, and customer service.
- Instructed team members on how to provide friendly, professional service while adhering to established service models.
- Gathered and analyzed customer feedback data to come up with new strategies and corrective actions.
- Resolved issues customers might encounter.
- (Held various roles including Operations Specialist and Accounting Associate)
Education
Bachelor of Arts - Business Administration
University of Michigan
Associates of Arts - Business
Schoolcraft College
Skills
- Innovative thinker, exceptional customer experience, strong interpersonal & communication skills, excellent organizational skills, ability to work collaboratively as part of a team, problem solving, leadership, effective in working in high pace environments and poised in under pressure
Timeline
Eligibility Specialist
Michigan Department of Health and Human Services
06.2016 - Current
Customer Services Supervisor
Talmer Bank and Trust
09.1996 - 06.2016
Associates of Arts - Business
Schoolcraft College
Bachelor of Arts - Business Administration
University of Michigan
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