Summary
Skills
Work History
Education
Accomplishments
Work Availability
Certification
Quote
Overview
OperationsManager
William Foley

William Foley

Operations Manager
Dover,NH

Summary

Seasoned Operations Manager and talented leader with 6 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Skilled in prioritizing demands and pivoting to meet an ever changing environment. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Skills

Risk analysis and management

Work History

Operations Manager

Allied Universal Security Services
Portsmouth, NH
10.2018 - Current
  • Assigned to HCA-Portsmouth Regional Hospital
  • Manage team of 30 to 35 employees and First Line Supervisors, covering a variety of service lines, including healthcare security, patient transport, switchboard operators, concierge services, and valet services.
  • Develop policies and procedures at departmental and hospital level that dictate practices and expectations.
  • Managed operational support functions, including recruiting, training, and administration.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Tracking and reporting statistics driven by both Company and Client, as well as providing recommendations based on analysis.
  • Serve as subject matter expert on numerous Client committees. These committees include Workplace Violence, Emergency Preparedness, Behavioral Emergency Response, and Environment of Care.
  • Investigate all breaches, whether they pertain to physical security, policy, or drug diversion.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.

Account Manager

Securitas Security Services USA
Rochester, NH
10.2017 - 10.2018
  • Assigned to Frisbie Memorial Hospital.
  • Managed Team of 10 Healthcare Security Officers
  • Conducted various HR duties, such as, payroll, recruiting, hiring, training, and discipline at the Site level.
  • Implemented policies, procedures, rules, and expectation to achieve a safe environment for patients, staff, and visitors.
  • Attended meetings at different levels including Branch, Area, and Regional with varying levels of Leadership including Senior Management.
  • Conducted investigations for the Company and Client, generated reports on findings, and provided recommendation for remediation.
  • Built customer relations to drive growth and facilitate Client satisfaction.
  • Assisted the Branch Office with several projects including a Human Resources Audit and an Investigation and Inspection, reporting directly to the Area Vice President.

Armed Nuclear Security Officer

G4S Secure Solutions
Seabrook, NH
09.2010 - 10.2017
  • Nuclear Security Officers are an armed component of the Plant’s Tactical Response Team.
  • The primary responsibility is to defend against radiological sabotage and acts of terrorism.
  • The secondary responsibility is to maintain order, rules, and regulations of the Plant and Governmental Agencies.
  • Officers conducted foot patrols, vehicle patrols and equipment inspections.
  • Officers were skilled at operating various types of CCTV, alarm systems, and intrusion detection equipment.

Adjunct Instructor

Dutchess Community College
Wappingers Falls, NY
07.2007 - 09.2010
  • Worked as an EMT Instructor and New York State certified Lab Instructor providing students with the knowledge and skills needed to become certified Emergency Medical Technicians.
  • Facilitated learning of New York State protocols governing EMTs using didactic and scenario based learning techniques.

Emergency Medical Technician

New York State
Poughkeepsie, NY
09.2005 - 09.2010
  • Worked as first responder in medical emergencies to assess, treat, stabilize, and transport patients to the Hospital best equipped to treat them.

Director of Training and Quality

Hudson Valley Paramedic Services
Fishkill, NY
09.2008 - 11.2009
  • Developed and implemented Quality Assurance / Quality Improvement policies in accordance with NY State Department of Health regulations.
  • Selected and appointed QA/QI Committee members and facilitated Committee meetings per policy and State expectations.
  • Delegated department tasks and reviewed reports and recommendations.
  • Reviewed field staff patient care reports for accuracy, protocol adherence, and overall professionalism.
  • Developed and implemented training and onboarding policies to ensure the highest level of professionalism in the field.
  • Designed, organized, and oversaw the Continuing Medical Education program in accordance with NY state regulations. Increasing participation and funding by 500%.
  • Established and Operated the Ambulette Service.

Education

Bachelor of Arts - Criminal Justice

Quinnipiac University
Hamden, CT
08.2001 - 05.2005

Accomplishments

  • New Hampshire Supervisor of The Month, May 2018
  • 2011-2017, Field Training Officer, Armorer, Safety Committee, and Training Committee

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Certification

CPI Nonviolent Crisis Intervention Instructor

Quote

You are never too old to be what you might have been.
George Eliot

Overview

18
18
years of professional experience
4
4
years of post-secondary education
1
1
Certificate

Similar Profiles

CREATE PROFILE
William FoleyOperations Manager