Summary
Overview
Work History
Education
Skills
Timeline
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William Ford-McLemore

Detroit,MI

Summary

Proven leader at Dortch Enterprises, adept in decision-making and customer service, enhanced team performance through effective training and mentoring. Excelled in inventory control, ensuring optimal stock levels. Demonstrated exceptional ability to resolve customer complaints, fostering a positive shopping experience. Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position. Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Overview

4
4
years of professional experience

Work History

Shift Manager

Dortch Enterprises
1611 E 12 Mile Rd, Madison Heights, MI 48
08.2020 - 08.2024
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Excelled in every store position and regularly backed up front-line staff.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.

Retail Sales Associate

AutoZone
19701 W 8 MILE RD Detroit, Michigan
04.2023 - 06.2024
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.

Education

High School Diploma -

Henry Ford High School
20000 Evergreen Rd, Detroit, MI 48219
06.2023

Skills

  • Cash Handling
  • Decision-Making
  • Customer service focus
  • Inventory Control
  • Accurate money handling
  • Workplace Safety
  • Handling Customer Complaints
  • Team Development
  • Training and mentoring

Timeline

Retail Sales Associate

AutoZone
04.2023 - 06.2024

Shift Manager

Dortch Enterprises
08.2020 - 08.2024

High School Diploma -

Henry Ford High School
William Ford-McLemore