WILLIAM FORSYTH
North Brunswick,NJ
Summary
Dynamic professional with a diverse background in Food Service, Real Estate, Property Management, Automotive Sales, and Shipping industries. Proven expertise in delivering exceptional customer service while excelling in clerical tasks, accounts payable, purchasing, inventory management, and business development. Recognized for strong multitasking and time management skills, along with a commitment to fostering positive customer interactions that create lasting impressions. A dedicated team player focused on enhancing operational efficiency and driving success through effective training and health and safety practices.
Overview
31
31
years of professional experience
Work History
Commercial Sales Manager
AutoZone
07.2024 - 07.2025
- Mentored and trained sales staff on best practices and customer service excellence.
- Ensured client retention and increased repeat business by maintaining regular communication with existing customers to assess satisfaction levels and identify additional sales opportunities.
- Fostered a positive team environment, creating an atmosphere of mutual support and encouragement that contributed to improved overall performance.
- Provided exceptional customer service throughout the entire sales process, ensuring client satisfaction from initial contact through post-sale follow-up efforts.
- Motivated team to meet and exceed sales goals.
- Provided local market insight and identified trends.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Managed accounts to retain existing relationships and grow share of business.
Property Management Assistant
T & J LLC
01.2024 - 07.2024
- Interior/Exterior demo and remodeling hands on start to finish
- Responded to tenant maintenance requests according to agreed conditions for building functionality
- Inspected properties to identify deficiencies and repaired
- Handled resident complaints and expedited maintenance requests
- Maintained strong working relationships with owners and tenants to minimize hassle for both parties
- Met with prospective tenants to show property and assess applications or sign leases.
Warehouse Associate
Rising Pharmaceuticals
07.2023 - 12.2023
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment
- Read computer-generated move tickets, put-away labels and delivery labels to properly move merchandise
- Packed and labeled merchandise to prepare for loading and shipment to customers
- Maintained records pertaining to inventory, personnel, orders, supplies or machine maintenance
- Packed materials and items in designated crates and boxes and properly sealed and labeled crates
- Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets
- Collected stock location orders and printed requests to maintain inventory control
- Processed requests and supply orders and pulled materials to successfully prepare orders
- Updated inventory and production information using warehouse management systems and scanner guns
- Reviewed inventory sheet against shipments received and alerted
Senior Warehouse Associate
Ford Motor Company
04.2016 - 12.2022
- Reduced order processing time for improved customer satisfaction through effective communication and coordination with team members.
- Developed organized storage systems that maximized space utilization within the warehouse facility.
- Implemented quality control measures, ensuring accuracy and customer satisfaction in the fulfillment process.
- Managed shipping and receiving operations to ensure timely delivery of products to customers.
- Trained new warehouse associates, enhancing overall team performance and productivity.
- Oversaw the maintenance and repair of warehouse equipment, minimizing downtime due to malfunctions.
- Conducted regular audits of inventory levels, enabling adjustments as needed for optimal stock management.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Developed and implemented policy and procedure updates to improve workflow and productivity.
- Picked and packed order items.
- Kept work areas neat, clean and free from debris.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Completed inventory accounts to keep records current and promote accurate ordering.
- Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.
- Supervised and trained new staff in performing census.
- Located needed merchandise in inventory using warehouse inventory software and placed on skids for transport to shelves.
Sales Consultant
Malouf Ford Lincoln
01.2013 - 04.2016
- Consistently adapted to a rapidly changing, competitive environment to achieve top performance
- Cultivated lasting rapport with clients by offering accurate pricing and credit terms tailored to customer needs, while maintaining post-sale communication
- Answered customer inquiries regarding products and services, facilitated product location, and highlighted key items
- Successfully showcased product features through engaging demonstrations and skillfully converted objections into positive points
- Provided exceptional services and pleasant shopping experiences to retail customers
- Used in-store system to locate inventory and place special orders for customers
- Engaged in friendly conversation with customer to better uncover individual needs
- Provided exceptional customer service in-store and over the phone, exceeding expectations
- Volunteered for additional shifts to alleviate staffing shortages during holidays and peak periods.
Business Owner/Operator
DiBrizzi's Pizzeria 'N' Ice Cream
09.1994 - 10.2012
- Personally designed specials, advertised and promoted to local and surrounding areas to drive strategic growth and support achievement of revenue goals
- Prepared bank deposits and handled business sales, returns and transaction reports
- Trained and motivated employees to perform daily business functions
- Designed marketing materials, menus, seasonal specials, on/off premises catering and online advertisements
- Kept all building areas and equipment functional and well-organized to promote business performance
- Served as primary point-of-contact with suppliers and vendors to achieve inventory expectations
- Oversaw end-to-end business processes to maintain proficiency and profitability
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs
- Monitored staff performance, scheduling and providing final-say
Education
No Degree - General Studies
Brookdale Community College
Lincroft, NJSkills
- Active Listening
- Billing and Invoicing
- Customer Experience
- Inventory Management
- Software
- Staff Supervision
- Floor Space Configuration
- Logistics Management
- Quality Assurance
- Troubleshooting
- Employee Safety
- Conflict Resolution
- Team Building and Leadership
- Problem-Solving
- Multiple Priorities Management
- Patience
- Auditing
- Attention To Detail
- Empathy
- Customer Care
- Adaptability
- Organizational Skills
Timeline
Commercial Sales Manager
AutoZone
07.2024 - 07.2025
Property Management Assistant
T & J LLC
01.2024 - 07.2024
Warehouse Associate
Rising Pharmaceuticals
07.2023 - 12.2023
Senior Warehouse Associate
Ford Motor Company
04.2016 - 12.2022
Sales Consultant
Malouf Ford Lincoln
01.2013 - 04.2016
Business Owner/Operator
DiBrizzi's Pizzeria 'N' Ice Cream
09.1994 - 10.2012
No Degree - General Studies
Brookdale Community College